Jobs at Airtel Nigeria

Job Purpose

• Achieve and maintain a high quality level of the 3G / 2G / LTE Radio Network Services, and ensure high quality performance on all technical activities, and the highest possible level of customer satisfaction.
• Provide effective technical support and continually seek for quality improvements within the Mobile Network Optimization project.

Key Accountabilities

• Defines and measures the unit KPIs(Key Performance indicators)
• Follows-up the evolution of the radio system quality.
• Proposes indicators for the continuous analysis and follow-up of radio voice and data quality of service, generates proper alarms and recommends solutions when needed.
• Proposes preventive and/or corrective actions for the provisioning of acceptable QoS for voice and data services.
• Monitor & analyze the GSM, WCDMA/HSDPA Radio Network Statistics on daily basis.
• Achieve & maintain the Radio Network Performance as per the contracted KPIs (Accessibility, Retainability, Mobility & Service Integrity).
• Responsible for reducing congestion and drops, improving the IRAT Handover, Soft Handover, Location Update, Paging, CSSR, RRC Connection & RAB Establishment Success rate in his designated area for all Voice, Video Packet & High Speed, issuing capacity requests whenever needed.
• Responsible for Inconsistencies Checks, Packet Throughput, Parameter changes & Physical changes.
• Responsible for testing the radio performance for the newly integrated sites.
• Discuss the frequency & Scrambling Code retunes requests with his team leader for his designated area.
• Responsible for the drive test analysis and taking the necessary action to improve the performance of his area.
• Participate in technical discussions with the customer in order to gather product-related information.
• Perform Radio Network Surveys, i.e. visit possible sites in order to judge if they are suitable from a radio network point of view (Hardware & Location).
• Follows-up and ensures the existence of sufficient capacity in the radio network (including on the BSC-BTS and the air interfaces).
• Researches and implements solutions for continuous service improvement in respect to parameter settings and configuration.
• Investigates and recommends proper solutions for customer complaints; validates proposed solutions related to parameter modification on the radio network.
• Validates the recommended radio parameters and configuration provided by the unit.
• Proposes and verifies the implementation of optimal solutions in order to improve operational efficiency of the unit.
• Follows corrective actions based on the internal reports of coverage analysis.
• Follows-up general Radio access technology trends relating to radio optimization activities and assists the RAN Research & Studies unit in the update of Radio engineering guidelines accordingly.

Skills & Knowledge

• Relevant University Degree in Engineering
• 10 years of experience in 2G, 3G, 4G
• Minimum of 5 years optimization & Planning experience, primarily in Optimization of 4G
• Minimum of 4 years with vendors experience or well-known operators in telecommunication or related field
• Excellent knowledge of the field of 2G/3G/4G radio communication and optimization
• Good knowledge in performance management, DB parameters and features.
• Ready to work extra hours during rush periods
• Maintains professional relationships with all departments
• Ensures confidentiality of information
• Strong background of LTE optimization in multi-layered setup
• Good Team leading abilities and should be a motivator for the team
• Good Presentation skills should be thorough in large data handling
• Good experience on vendor handling under MS contract.

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Purpose of the Job (Brief)

• To prepare relevant reports and plans in line with management guidelines aimed at providing direction to achieving overall business goals and performance measurement.

Key Accountabilities
Daily Reporting Process - CWN:

• Preparation of Daily CWN report
• Issue Daily CWN
• Timely and accurate reporting of CWN daily

Daily Reporting Process - Zonal CWN:

• Review of Zonal CWN.
• Issue zonal CWN report
• Timely and accurate reporting of Zonal CWN

Monthly MAPA Process:

• Review of MAPA reports
• Timely and accurate reporting of MAPA
• Present MAPA to the FH and EC Team. Drive and monitor reporting SLA’s with functions

Monthly Regional MAPA Process:

• Review and Issue of regional reports
• Timely and accurate reporting of Regional MAPA

Monthly & Quarterly Reporting Packs:

• Validation and review of Monthly EC an HQ performance deck.
• Analyze and prepare detailed commentary and insights on financial results.
• Site-wise Profitability analysis and tracking and engagement with Sales and Network for turnaround options

Education & Experience

• First & Second Degrees in Economics and Finance.
• Professional qualification in Accounting (ACA, ACCA)
• 10 - 12 years relevant experience in FMCG & Telecoms

Skills & Competencies:

• High level of commitment, team work, Achieving Results, Good interpersonal skills.
• Result oriented, Analytical & leadership skills.
• Detail-oriented with the ability to synthesize large amounts of data, summarize key concepts and articulate appropriately.
• Advanced Microsoft Office skills (Excel & PowerPoint in particular).

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Job Purpose

• The position is key in identifying potential and existing revenue leakage areas in the business and preventing such leakages thus enabling the business maximize its revenues and in essence increase profitability.

Key Accountabilities
To ensure accurate recording of traffic on the Interconnect Billing System:

• Comparison of Interconnect CDRs and Switch CDRs from other downstream systems e.g. Cognos, Connectiva etc. to ensure accurate recording of traffic on the Interconnect System.

Interconnect international B Table validation to ensure billing/charging accuracy of interconnect CDRs:

• Review international interconnect dump from all Transit MSC for B table and check for all the charging, routing, and barring parameters defined on each MSC.

Formulate risks prevention techniques in the billing of all roaming services / products:

• Design controls and processes to ensure accuracy and completeness of billing of revenue products across all billing domain with the organization. Identify GAPS and initiate work steps.
• Developing and interpreting Roaming reports and revenue KPIS and providing consultation to management
• Ensuring compliance with self-validated control check list.

Drive favorable roaming revenue position by ensuring accuracy of invoicing and dispute resolution with all roaming Partners:

• This is achieved through reconciliation of partner’s records, highlighting areas of dispute and liaison with partners to resolve disputed invoices.

Conduct business impact assessments of roaming new products:

• Reconciliation and validation of roaming partners test records with Airtel data and ensuring accurate processing of records by the data clearing house.
• Ensure that routine test and validations are done for all new roaming partners, products/services to ensure accuracy and completeness to prevent loss in revenues.

Propose and implement controls to mitigate against risks in roaming financial and data clearing:

• Reconciliation and validation of Airtel records d with the clearing House records, ensuring record completeness, billing accuracy and prompt transfer of files to avoid old and unbillable records for inbound and outbound roaming operations.

Ensure that operational system and process controls are consistent with company’s expectations with emphasis on data quality and data access to ensure revenue maximization:

• Review of audit issues on roaming controls and ensuring prompt closure of any outstanding issues
• Monitoring of roaming traffic trend per revenue stream as well as analysis, investigation and resolution of traffic issues
• Conduct root cause analysis for all KPIs beyond admissible parameters.

LCR Validation:

• Ensure Least Cost Routing is prepared and implemented accurately.

Resolution of interconnect dispute:

• Resolving all interconnect disputes where variance between Airtel records and Interconnect Operator records exceeds acceptable variance allowed by NCC.
• Ensure Interconnect CDRs are made available to Operators when invoices are disputed.

Interconnect Reference data Validation:

• Ensure the accuracy of rates, trunks, switch and all other reference data configured on the interconnect billing system.

Test Call Reconciliations:

• Reconcile test CDRs between Airtel and Interconnect operators and ensure completes, accuracy and validity of CDRs before new routes are opened or expansion of existing routes.

To ensure KPIs/ reports availability:

• Ensure that Interconnect reports and KPI’s are available to stakeholders and management for decision making.

MSC/TRUNK MOU trending to monitor Operator performances:

• Monitor Interconnect Switch, Trunk and Operator to ensure completeness of Operator minutes of use and revenue arising.

Provide required support in combating Sim-boxing and traffic refilling:

• Reconcile traffic sent/from various MNOs through clearing houses to detect possible cases of traffic refiling.

Qualifications
Educational Level:
Must have:

• 1st Degree in Finance, Sciences or related discipline, MBA an added advantage
• A professional qualification such as ACA, ACCA, CISA is desirable.
• Solid problem-solving and business acumen skills
• Team leadership/project management skills.
• Sound knowledge of SQL (Structured Query Language) and ACL (Audit Command Language) for data analysis and reporting.

Working Experience:
Must have:

• Minimum of 12 years relevant working experience with +5 years in Revenue Assurance and Fraud management.
• Proactive and resilient
• Excellent communication skills
• Good leadership/interpersonal skills.

Skills Critical to the role:

• Problem solving skills and good team spirit.
• Good leadership/interpersonal skills.
• Communications skills.
• Proactive and resilient.