Jobs at IpNX Nigeria Limited

Purpose of the Job:

• To provide innovative solutions for network issues, define and meet customer needs, and stay updated on emerging technologies.
• Supervises first-level active and passive technical support for ipNX infrastructure, ensuring high-quality customer service and support.

Deliverables:

• Manage and coordinate the NOC team to ensure efficient system operation.
• Keep upper management informed about infrastructure status.
• Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements.
• Inform Management, partners, and peers about service performance and availability.
• Coordinate NMC operations shift table for efficient staffing.
• Seek and develop tools for automation of system monitoring operations.
• Monitor the entire network, trigger upgrades as required, and escalate issues to the Infrastructure team.
• Supervise Incident Management (First Level Support) and ensure timely resolution of faults.
• Run 247365 network monitoring operation.
• Provide daily updates on open tickets and liaise with Outside Plant Supervisors on link restoration progress.
• Supervise and approve weekly/monthly link availability reports.
• Respond to calls and emails promptly, follow up on open tickets, and provide timely feedback to relevant units.
• Prepare technical reports and develop innovative systems for proactive monitoring and incident reporting.
• Team building and development.

Educational Qualifications & Functional Skills:

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of iTIL v4 service management.
• Excellent business communication skills both verbal and written.

Work Experience:

• 3 – 6 years of hands-on experience in Routing, Switching, and GPON Technology.
• Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.
• Excellent customer interface, analytical, and presentation skills

go to method of application »

Job Description

• The Network Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• Will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
• Your Key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.

Duties and Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX
• Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.

Requirements

• B.Sc Degree in Computer Science / Computer Engineering / IT Related Disciplines (2.1 Upper Credit Minimum)
• At least 2 years experience within the telecoms space as a Network Communications Engineer
• Understanding of Communications Networks. Cisco network certification is required
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MSProject].