Purpose Of Activity/Assignment:
Social and Community Listening (SCL) and Accountability to Affected Populations (AAP) are central to UNICEF Nigeria’s Social and Behavior Change (SBC) programming. These approaches enable systematic tracking of community perceptions, misinformation, service-related feedback, and emerging concerns across digital and offline channels.
This consultancy will support UNICEF Nigeria in strengthening SCL systems by improving dashboard development, integrating multiple data sources, and enhancing the use of community feedback for evidence-based programming and accountability.
The Purpose Of This Assignment Is To Provide Technical Support To UNICEF Nigeria To Strengthen Social And Community Listening (SCL) And AAP Systems Through:
- Development of integrated dashboards for real-time data visualization
- Strengthening interoperability across digital platforms and data systems
- Improving data collection, analysis, and reporting workflows
- Enhancing the use of Social and community feedback for programme decision-making
The consultant will support UNICEF Nigeria in strengthening SCL and AAP systems as an integrated component of SBC programming. The assignment will focus on improving the integration, visualization and use of data generated through community feedback mechanisms, digital listening platforms, surveys and administrative systems.
Scope Of Work:
Specifically, the consultant will:
- Design and develop Power BI dashboards with disaggregation by state, LGA and other relevant programme dimensions.
- Integrate data streams from social listening platforms, including Talkwalker, into dashboard systems.
- Link datasets from CAIMS, CRM platforms and Community Feedback Mechanism (CFM) systems to support consolidated reporting.
- Design and operationalize a comprehensive AAP dashboard capturing complaints, feedback and accountability indicators.
- Integrate community feedback data from INFORM and other channels for visualization and analysis.
- Configure RapidPro workflows to support surveys, feedback collection and automated reporting.
- Support documentation of system architecture, workflows, data flows and integration processes.
- Provide technical support for ongoing dashboard use, troubleshooting, refinement and knowledge transfer.
- Work closely with SBC, AAP, ICT and M&E teams to ensure alignment with programme priorities, data protection standards and data-use needs.
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- At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
- UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
TERMS OF REFERENCE
The consultant will support UNICEF Nigeria in strengthening SBC innovation, digital engagement, and AAP systems as part of integrated programming.
This Will Include
- Digital Youth Engagement Study
- NOA Hotline Transition
- AAP Information Management
Minimum Requirements
- Education: Master`s degree in Social Sciences, Public Health, Information Management, Data Science, ICT, Communication for Development, Social and Behaviour Change, or related field.
- Work Experience: Minimum of 5 years of relevant professional experience in Social and Behaviour Change, Accountability to Affected Populations, community feedback mechanisms, digital engagement, information management, or related programme support. Demonstrated experience supporting coordination, analysis, documentation, and use of feedback/data systems for programme decision-making is required.
Skills :
- Demonstrated experience in SBC, AAP, community engagement, or community feedback mechanisms.
- Strong experience in data analysis, information management, documentation, and dashboard/reporting support.
- Experience supporting digital engagement initiatives, youth research, feedback systems, hotline systems, CRM platforms, or CFM systems.
- Strong coordination, communication, stakeholder engagement, and report-writing skills.
- Ability to work remotely, manage deliverables independently, and coordinate with multiple internal and external stakeholders.
- Good understanding of data protection, privacy, confidentiality, and safeguarding principles.
- Language Requirements: Fluency in English is required. Knowledge of another UN language or relevant Nigerian language is an asset.
Desirables:
- Experience working with UNICEF, the UN system, or similar international development/humanitarian organizations.
- Experience with digital youth engagement, hotline transition, Viamo-supported platforms, Power BI/dashboard systems, or AAP information management.
- Familiarity with the Nigeria programme context is an asset.
go to method of application »
Purpose Of Activity/Assignment:
- Social and Community Listening (SCL) and Accountability to Affected Populations (AAP) are central to UNICEF Nigeria’s Social and Behavior Change (SBC) programming. These approaches enable systematic tracking of community perceptions, misinformation, service-related feedback, and emerging concerns across digital and offline channels.
- This consultancy will support UNICEF Nigeria in strengthening SCL systems by improving dashboard development, integrating multiple data sources, and enhancing the use of community feedback for evidence-based programming and accountability.
The Purpose Of This Assignment Is To Provide Technical Support To UNICEF Nigeria To Strengthen Social And Community Listening (SCL) And AAP Systems Through:
- Development of integrated dashboards for real-time data visualization
- Strengthening interoperability across digital platforms and data systems
- Improving data collection, analysis, and reporting workflows
- Enhancing the use of Social and community feedback for programme decision-making
The consultant will support UNICEF Nigeria in strengthening SCL and AAP systems as an integrated component of SBC programming. The assignment will focus on improving the integration, visualization and use of data generated through community feedback mechanisms, digital listening platforms, surveys and administrative systems.
Scope Of Work:
Specifically, the consultant will:
- Design and develop Power BI dashboards with disaggregation by state, LGA and other relevant programme dimensions.
- Integrate data streams from social listening platforms, including Talkwalker, into dashboard systems.
- Link datasets from CAIMS, CRM platforms and Community Feedback Mechanism (CFM) systems to support consolidated reporting.
- Design and operationalize a comprehensive AAP dashboard capturing complaints, feedback and accountability indicators.
- Integrate community feedback data from INFORM and other channels for visualization and analysis.
- Configure RapidPro workflows to support surveys, feedback collection and automated reporting.
- Support documentation of system architecture, workflows, data flows and integration processes.
- Provide technical support for ongoing dashboard use, troubleshooting, refinement and knowledge transfer.
- Work closely with SBC, AAP, ICT and M&E teams to ensure alignment with programme priorities, data protection standards and data-use needs.
Work Assignment Overview
Deliverable:
Functional Power BI dashboards integrating programme and feedback data, with drill-down features by state, LGA and relevant programme dimensions
Deliverable:
Integrated datasets linking Talkwalker, CAIMS, CRM and CFM systems to enable consolidated reporting and analysis
- AAP dashboard development
Deliverable:
Comprehensive AAP dashboard capturing complaints, feedback, response status, referral pathways and accountability indicators
Deliverable:
Configured RapidPro workflows to support surveys, feedback collection, automated reporting and data export for dashboard use.
Deliverable:
Documentation of system architecture, integration processes, data flows, dashboard logic and standard operating procedures for maintenance and use.
- Knowledge transfer and handover
Deliverable:
- Final knowledge transfer session, technical handover package and orientation for UNICEF SBC, AAP, ICT and M&E teams
To qualify as an advocate for every child you will have…
Minimum Requirements:
- Education: Advanced university degree in Data Science, Information and Communication Technology (ICT), Public Health, Social Sciences, Statistics, Monitoring and Evaluation, Computer Science, Information Systems, or a related field.
- A first university degree with additional relevant professional experience may be considered in lieu of an advanced degree, where appropriate.
- Demonstrated experience in dashboard development, preferably using Power BI or similar business intelligence tools.
- Experience integrating multiple data sources and developing data pipelines for visualization, reporting and decision-making.
- Experience with social listening tools, including Talkwalker or similar platforms.
- Experience working with CRM systems, feedback management systems, CAIMS, CFM platforms or similar administrative/programme data systems.
- Experience configuring RapidPro workflows or similar digital data collection and communication platforms.
- Experience working with feedback systems, Accountability to Affected Populations, community listening platforms, social and behaviour change programming or humanitarian/development data systems.
- Experience documenting system architecture, workflows, data flows and dashboard processes.
Experience working with UNICEF, the UN system, government or international development/humanitarian organizations is an asset
Desirables:
- Previous experience supporting UNICEF or similar UN/international organizations.
- Experience with humanitarian or development programme data systems.
- Familiarity with UNICEF Nigeria programme priorities and community feedback systems.
- Experience working with digital community engagement, social listening or feedback platforms.
- Experience building dashboards that support accountability, programme adaptation and management decision-making.
- Strong skills in Power BI dashboard design and data visualization.
- Strong data management, integration, cleaning and analytical skills.
- Ability to work with structured and unstructured datasets from multiple platforms.
- Knowledge of SCL, AAP, CFM and community feedback systems.
- Understanding of data protection, privacy, confidentiality and responsible data use.
- Ability to translate programme data needs into practical dashboard and reporting solutions.
- Strong documentation skills, including preparation of technical guidance, workflows and system architecture notes.
- Ability to work collaboratively with SBC, AAP, ICT, M&E and programme teams.
- Strong problem-solving skills and ability to provide practical technical support
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