National Consultancy- Social and Community Listening (SCL) Systems Integration and Dashboard Development at UNICEF

Purpose Of Activity/Assignment:

Social and Community Listening (SCL) and Accountability to Affected Populations (AAP) are central to UNICEF Nigeria’s Social and Behavior Change (SBC) programming. These approaches enable systematic tracking of community perceptions, misinformation, service-related feedback, and emerging concerns across digital and offline channels.
This consultancy will support UNICEF Nigeria in strengthening SCL systems by improving dashboard development, integrating multiple data sources, and enhancing the use of community feedback for evidence-based programming and accountability.
The Purpose Of This Assignment Is To Provide Technical Support To UNICEF Nigeria To Strengthen Social And Community Listening (SCL) And AAP Systems Through:

• Development of integrated dashboards for real-time data visualization
• Strengthening interoperability across digital platforms and data systems
• Improving data collection, analysis, and reporting workflows
• Enhancing the use of Social and community feedback for programme decision-making

The consultant will support UNICEF Nigeria in strengthening SCL and AAP systems as an integrated component of SBC programming. The assignment will focus on improving the integration, visualization and use of data generated through community feedback mechanisms, digital listening platforms, surveys and administrative systems.

Scope Of Work:

Specifically, the consultant will:

• Design and develop Power BI dashboards with disaggregation by state, LGA and other relevant programme dimensions.
• Integrate data streams from social listening platforms, including Talkwalker, into dashboard systems.
• Link datasets from CAIMS, CRM platforms and Community Feedback Mechanism (CFM) systems to support consolidated reporting.
• Design and operationalize a comprehensive AAP dashboard capturing complaints, feedback and accountability indicators.
• Integrate community feedback data from INFORM and other channels for visualization and analysis.
• Configure RapidPro workflows to support surveys, feedback collection and automated reporting.
• Support documentation of system architecture, workflows, data flows and integration processes.
• Provide technical support for ongoing dashboard use, troubleshooting, refinement and knowledge transfer.
• Work closely with SBC, AAP, ICT and M&E teams to ensure alignment with programme priorities, data protection standards and data-use needs.