Fresh Jobs at IDP Education Ltd

Role purpose

• You will be responsible for producing dynamic motion graphics and high-quality video content that aligns with our brand's visual identity across all digital platforms.
• This role requires a blend of creativity, storytelling, and technical expertise in video editing and animation.

Key Accountabilities

• Design and create engaging motion graphics for video content, including intros, lower-thirds, transitions, and animated infographics.
• Edit high-quality videos using tools like Adobe Premiere Pro, After Effects, and DaVinci Resolve.
• Adapt content for different platforms: YouTube, Instagram, TikTok, LinkedIn, and internal comms.
• Collaborate with creative, marketing, and cross-functional teams to understand brand tone, messaging, and campaign objectives.
• Integrate AI-assisted tools such as Runway ML, Pictory, Lumen5, etc., to streamline workflows and speed up delivery.
• Apply color grading, sound design, audio balancing, and motion transitions for polished final outputs.
• Stay updated with visual trends, editing techniques, and social media content styles.

Required Experience

• Bachelor’s degree in media production, Graphic Design, Animation, Film, or related field.
• 5+ years of professional experience in video editing, motion graphics and graphics design.
• Strong portfolio demonstrates storytelling skills, creativity, and technical ability.
• Experience working with corporate brands, marketing agencies, or global content teams is a plus.
• Proven experience in motion graphics, video editing, and post-production.
• Proficiency in industry-standard software: Adobe After Effects, Premiere Pro, Illustrator, Photoshop.
• Familiarity with AI-powered editing platforms and willingness to learn emerging tools.
• Solid understanding of color theory, composition, typography, and storyboarding.
• Ability to design from scratch and work with pre-made templates or toolkits.
• Strong organizational and time-management skills with attention to detail.
• Comfortable working in a fast-paced, deadline-driven, and collaborative environment. Solid understanding of performance marketing, conversion, and online customer acquisition

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Role Purpose

• The position forms an important part of the Digital Experience Support Team strategy which provides IDP with a complete customer engagement experience through its omnichannel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with potential and existing customers through telephone calls, online chat, and social channels in order to identify genuine sales leads for delivery to, and conversion by, our local Student Placement Counsellors. In addition to this there is a strong focus on providing a high-quality customer experience while proactively offering and selling additional Value-Added Services. This position must provide excellent sales and customer service to prospective customers via all channels operated within the contact centre, whilst building and maintaining the leads management database.

Key Responsibilities

Customer Service

• Confidently, politely, and professionally make warm and “cold calls” to customers
• Use open and outcome drive questioning to accurately define customer needs.
• Respond to all customer enquiries in a highly professional, efficient, and friendly manner
• Be prompt at identifying customers’ problem for which a solution can be offered by IDP’s services and products
• Go above and beyond to resolve customers’ enquiries where required to create positive IDP customer experiences

Stakeholder Relations

• Provide prompt support to internal stakeholders (value added services fulfilment team, counsellors, and office managers) in managing telephone, online chat and social media enquiries and filtering/nurturing pipeline of potential customers.
• Keep relevant stakeholders informed of work agenda, progress, and issues.
• Follow through with potential customers and internal stakeholders on enquiries where required Communicate with internal and external stakeholders in an efficient and professional manner
• Build relationships with internal and external stakeholders as the basis for trust and cooperation.

People

• Demonstrate commitment to IDP’s values and quality and compliance standards in everyday workplace operations.
• Encourage a team environment which facilitates cooperation and knowledge sharing and enables high performance.
• Use awareness of individual strengths and needs to drive personal growth and development.
• Give honest and constructive feedback in dealings with colleagues and external stakeholders.

Preferred Work Experience

• Must be fluent in English.
• Strong communication skills / local language (verbal and written) is essential.Minimum 2 year’ sales or customer service experience
• Experience in managing enquiries from online chat and social media platform.
• Ability to make warm and “cold calls” confidently and professionally to customer.
• Ability to build rapport quickly with customers over the phone.
• Excellent listening skills to actively listen to customers and interpret their needs.
• Effectively deal with objections
• Demonstrated ability to work effectively in a team environment.
• Demonstrated organizational and time management skills, with the ability to prioritize.
• An ability to service and work with people from different cultural backgrounds.
• Results driven with a ‘can do’ attitude.
• Intermediate level of computer literacy - MS Office - Word, Excel, and email

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What's this role about?

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Abuja and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
• Strict adherence to test security and administration requirements is an essential part of the job.

Key Accountabilities

Customer Service:

• Deliver exceptional customer service, ensuring a positive experience for every test candidate.
• Foster a culturally sensitive environment among all testing personnel.
• Offer clear, accurate, and comprehensive guidance to all inquiries.
• Efficiently escalate complex issues to the relevant specialist for resolution.

Business Acumen

• Support the effective management of the IELTS testing budget.
• Generate timely and insightful financial and management reports.

Quality Assurance

• Participate in the regular auditing of IELTS test centres to ensure compliance.
• Uphold strict adherence to all IELTS operational procedures and guidelines.
• Support the consistent application of PSN policies and procedures.
• Promptly escalate any identified risk management or security concerns.
• Ensure the timely and accurate processing of invoices.

Operations Management

Support the Test Centre Administrator in the following key areas:

• Supervising the efficient and secure delivery of IELTS testing.
• Preparing comprehensive financial and statistical reports.
• Conducting thorough internal audits to maintain quality standards.
• Administering the Clerical Marker monitoring program effectively.
• Managing project timelines and deliverables to successful completion.
• Providing guidance and supervision to invigilators.
• Identifying and implementing strategies to enhance operational efficiency.

Stakeholder Engagement

• Support the cultivation and management of key stakeholder relationships.
• Build and maintain strong, collaborative relationships with relevant parties.

Project And Service Enhancement

• Contribute to projects initiated by IELTS Partner Working Groups.
• Assist in the preparation of detailed and informative management reports.
• Participate in the review and enhancement of IELTS manuals and promotional materials.

Test Day Operations

• Exam Venue Preparation: Meticulously prepare test venues, materials, and invigilator resources, including comprehensive training and documentation.
• Exam Commencement: Thoroughly brief invigilators, manage candidate flow efficiently, and ensure the secure handling and registration of all materials.
• During Examination: Oversee the smooth administration of the test, effectively manage any incidents that arise, and accurately record candidate attendance.
• Exam Conclusion: Supervise the secure collection of test materials, conduct a thorough inventory, manage candidate departure, and oversee the completion of staff timesheets.
• Post-Examination Procedures: Organize the secure handling, appropriate destruction (where applicable), and efficient processing for marking of all test materials.

Qualifications And Competencies

• Bachelor's degree or equivalent educational qualification.
• Demonstrable work experience in administration and business support roles.
• Fluency in spoken and written English.

Competencies

• Strong administrative and organizational capabilities.
• Exceptional communication skills, with the ability to interact effectively with diverse stakeholders (students, parents, institution representatives, colleagues, etc.).
• A customer-centric approach and a genuine commitment to delivering outstanding service.
• Proven ability to proactively identify, analyze, and resolve problems effectively.
• Sound judgment and decision-making skills, coupled with the ability to act with integrity and in the best interests of IDP.
• Excellent planning and organizational skills, including the capacity to manage multiple competing priorities efficiently.
• Proficient IT skills, including familiarity with the Microsoft Office suite and CRM systems.

go to method of application »

What's this role about?

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Abuja and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
• Strict adherence to test security and administration requirements is an essential part of the job.

Key Accountabilities

Customer Service:

• Deliver exceptional customer service, ensuring a positive experience for every test candidate.
• Foster a culturally sensitive environment among all testing personnel.
• Offer clear, accurate, and comprehensive guidance to all inquiries.
• Efficiently escalate complex issues to the relevant specialist for resolution.

Business Acumen

• Support the effective management of the IELTS testing budget.
• Generate timely and insightful financial and management reports.

Quality Assurance

• Participate in the regular auditing of IELTS test centres to ensure compliance.
• Uphold strict adherence to all IELTS operational procedures and guidelines.
• Support the consistent application of PSN policies and procedures.
• Promptly escalate any identified risk management or security concerns.
• Ensure the timely and accurate processing of invoices.

Operations Management

Support the Test Centre Administrator in the following key areas:

• Supervising the efficient and secure delivery of IELTS testing.
• Preparing comprehensive financial and statistical reports.
• Conducting thorough internal audits to maintain quality standards.
• Administering the Clerical Marker monitoring program effectively.
• Managing project timelines and deliverables to successful completion.
• Providing guidance and supervision to invigilators.
• Identifying and implementing strategies to enhance operational efficiency.

Stakeholder Engagement

• Support the cultivation and management of key stakeholder relationships.
• Build and maintain strong, collaborative relationships with relevant parties.

Project And Service Enhancement

• Contribute to projects initiated by IELTS Partner Working Groups.
• Assist in the preparation of detailed and informative management reports.
• Participate in the review and enhancement of IELTS manuals and promotional materials.

Test Day Operations

• Exam Venue Preparation: Meticulously prepare test venues, materials, and invigilator resources, including comprehensive training and documentation.
• Exam Commencement: Thoroughly brief invigilators, manage candidate flow efficiently, and ensure the secure handling and registration of all materials.
• During Examination: Oversee the smooth administration of the test, effectively manage any incidents that arise, and accurately record candidate attendance.
• Exam Conclusion: Supervise the secure collection of test materials, conduct a thorough inventory, manage candidate departure, and oversee the completion of staff timesheets.
• Post-Examination Procedures: Organize the secure handling, appropriate destruction (where applicable), and efficient processing for marking of all test materials.

Qualifications And Competencies

• Bachelor's degree or equivalent educational qualification.
• Demonstrable work experience in administration and business support roles.
• Fluency in spoken and written English.

Competencies

• Strong administrative and organizational capabilities.
• Exceptional communication skills, with the ability to interact effectively with diverse stakeholders (students, parents, institution representatives, colleagues, etc.).
• A customer-centric approach and a genuine commitment to delivering outstanding service.
• Proven ability to proactively identify, analyze, and resolve problems effectively.
• Sound judgment and decision-making skills, coupled with the ability to act with integrity and in the best interests of IDP.
• Excellent planning and organizational skills, including the capacity to manage multiple competing priorities efficiently.
• Proficient IT skills, including familiarity with the Microsoft Office suite and CRM systems.