Jobs at Stanbic IBTC

Job Description

• To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base.
• This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
• Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
• Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
• Handle all Internal and Regulatory reports and ensure prompt rendition
• Ensure Revenue Assurance on all MFS products
• Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
• Responsible for the prompt resolution of all Wallet and Agency related transactions
• Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
• Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
• Carry out Research/ Business analysis of MFS business and products
• Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
• Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
• Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
• Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
• Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Banking
• Experience Required
• Client Coverage
• Personal and Private Banking
• 8-12 years
• Experience in product & management, and retail banking would be an added advantage.
• Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Client Retention
• Client Servicing
• Customer Understanding ( Consumer Banking)
• Process Analysis and Redesign
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification.

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Job Description

• To facilitate and manage feature development and implementation as well as business team usage of Enterprise Solutions such as Salesforce and Robotic Process Automation (RPA) Technologies across all Stanbic IBTC IAM entities through application of Business Analysis, Process Improvement, Project/Product Management (Waterfall & Agile) and Change Management methodologies.
• Guide and direct the process of Business Requirements collation for bothSalesforce and RPA Implementation Projects as well as creating Technical User stories to be used by Technical Personnel such as Administrators,Developers and Quality Assurance in building and testing Implemented Projects.

Qualifications

• Minimum of B.Sc/ B.Tech/ B.Eng 
• Sales force Ranger / Administrator/Business Analyst Certification 
• Robotic Process Automation (RPA) Trainings & Certifications
• Business Analysis Trainings & Certifications
• Project Management and/or Product Management Trainings & Certifications
• Lean Six Sigma (Green /Black Belt) Trainings & Certifications.

Additional information:
Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Documenting Facts
• Exploring Possibilities.

Technical Competencies:

• Business Process Improvement
• Data Analysis
• Development
• Emerging Technology Monitoring
• IT Knowledge.

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Job Description

• To optimise key aspects related to the Distribution / Client Coverage network for PPB AR in alignment with client value propositions i.e., optimising physical infrastructure including ATM, Agency Banking, with a focus on cost optimisation, determining the optimal shape and size of Distribution, and driving migration to digital platforms.
• Create strategic direction to drive initiatives to increase sales for targeted clients and moving from cost of service to cost of sales.
• Lead the execution of Commercial Banking strategy through clearly defined coverage plans, portfolio objectives and client-growth initiatives.
• Translate strategic goals into measurable business plans, financial targets and sales activities across Commercial Banking teams.
• Drive profitable growth through acquisition of target clients, increased wallet share and deeper penetration of existing relationships.
• Deliver revenue, profitability, deposits, assets, foreign exchange revenue and non-interest revenue objectives.
• Establish performance scorecards and accountability frameworks for coverage teams and monitor execution against budget and strategic objectives.
• Lead senior engagement with strategic clients and provide executive sponsorship for priority client relationships.
• Ensure relationship managers develop and execute robust client relationship plans that deepen commercial engagement and improve client retention.
• Drive integrated solutioning by coordinating lending, transactional banking, trade finance, foreign exchange, treasury, insurance, cash management and digital banking capabilities.
• Ensure effective collaboration with Product, Operations, Credit, Risk and Support functions to deliver seamless customer experiences.
• Lead pricing discipline and optimise relationship economics within approved governance and pricing frameworks.
• Provide leadership across credit origination, portfolio reviews, transaction structuring and portfolio optimisation initiatives.
• Manage portfolio risk through proactive identification of emerging risks, concentration exposure, watchlist accounts and impairment trends.
• Ensure compliance with all internal policies, regulatory requirements, AML/CFT requirements, sanctions obligations, KYC standards and conduct expectations.
• Review audit findings, assurance reports and risk assessments and implement sustainable remediation actions.
• Maintain effective business continuity, operational resilience and first-line risk management practices.
• Champion adoption of digital solutions, CRM platforms, management information tools and sales effectiveness initiatives.
• Build high-performing teams through coaching, succession planning, leadership development and talent management.
• Lead employee engagement, performance management and capability development across the Commercial Banking coverage franchise.
• Represent Commercial Banking in governance, credit, risk, performance and management forums.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required:

• Commercial Banking
• Business and Commercial Banking
• More than 15 years
• Significant experience in all facets of client coverage. Knowledge and experience of consumer requirements across multiple segments and channels across Africa Regions.
• Postgraduate Degree
• Business, Finance, Economics, Banking or related discipline

Prefered:

• Executive Leadership Programme
• Leadership, Strategy or Banking-related disciplines

Preferred:

• 12+ Years
• Progressive experience in Commercial Banking, Corporate Banking or Business Banking with extensive client coverage responsibility

Required:

• 10+ Years
• Relationship management, portfolio growth and strategic client management experience

Required:

• 5+ Years
• Leadership of managers, relationship teams or multi-layered coverage teams

Required:
5+ Years

• Credit risk management, portfolio governance and balance sheet management
• Required
• Extensive
• Executive stakeholder engagement and strategic business leadership experience

Required:

• Licenses and Certifications

Required / Preferred:

• Professional Banking Qualification

Preferred:

• Credit Risk Qualification

Preferred:

• Leadership Certification

Preferred:

• Regulatory Fit-and-Proper Accreditation

Required:

• Relevant Financial Services Certification

Preferred:
Behavioural Competencies:

• Convincing People
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Resolving Conflict
• Understanding People
• Valuing Individuals

Technical Competencies:

• Attitude of Customer Experience
• Financial Acumen
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking.

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Job Description

• The Lead Data Scientist is responsible for driving data-informed decision-making and innovation through the development and deployment of advanced analytics, machine learning, artificial intelligence, and data visualization solutions.
• The role partners with business stakeholders to identify opportunities, optimize processes, and deliver actionable insights that support strategic objectives and business growth.

Key Responsibilities

• Lead and manage data science and AI projects from conception through implementation and delivery. 
• Develop predictive models, machine learning algorithms, and advanced analytics solutions to solve business challenges.
• Provide technical leadership, coaching, and mentorship to Data Scientists and promote best practices across the team. 
• Conduct code reviews to ensure quality, performance, maintainability, and adherence to coding standards. 
• Collaborate with business units and stakeholders to understand requirements and translate them into data-driven solutions. 
• Drive data quality improvement initiatives and support enterprise-wide data governance efforts. 
• Manage team resources, workloads, schedules, and performance development activities.
• Prepare and present analytical findings and recommendations to technical and non-technical audiences.
• Foster a collaborative, innovative, and high-performance data science culture.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Data Science, Statistics, Mathematics, Engineering, Computer Science, or a related field. 
• Certification: Certified Analytics Professional (CAP), Microsoft Certified: Azure Data Scientist Associate, Google Data Analytics Certificate, or equivalent certifications in Data Science, AI, or Big Data technologies

Experience Required:

• The ideal candidate should possess strong expertise in data science, statistical modelling, machine learning, data visualization, and programming tools such as Python, SQL, Power BI, and Microsoft Power Platform, with hands-on experience in data engineering, ETL processes, and cloud-based platforms such as Azure, AWS, or GCP.
• The candidate must have a proven track record of leading high-performing teams, delivering end-to-end analytics and AI solutions, providing technical leadership and mentorship, driving data governance and quality initiatives, and effectively communicating insights and recommendations to senior stakeholders to support business growth, operational excellence, and digital transformation.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Examining Information

Technical Competencies:

• Data Analysis
• Database Administration
• Data Integrity
• Knowledge Classification
• Research & Information Gathering.

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Job Description

• To lead the acquisition, activation and profitable growth of new-to-bank micro, small and medium-sized business clients across designated markets, sectors, ecosystems and digital channels.
• The role translates the Business and Commercial Banking strategy into a structured acquisition plan and leads the sales team to deliver quality client growth, deposits, transaction activity, lending opportunities, fee income and cross-sell, while ensuring compliance with customer due diligence, credit, conduct, data protection, financial crime and operational risk requirements.

Key Responsibilities

• Develop and execute the annual acquisition and sales plan aligned to Business and Commercial Banking strategy.
• Identify attractive client pools using customer data, industry information, market intelligence and value-chain analysis.
• Maintain a qualified pipeline and support complex pitches, high-value prospects and strategic ecosystem opportunities.
• Deliver agreed targets for new-to-bank clients, deposits, transaction activity, fee income, merchant and collections income, digital usage, lending opportunities, cross-sell, retention and profitability.
• Drive end-to-end digital acquisition from prospect identification and online lead management through onboarding, activation and cross-sell.
• Originate and manage relationships with associations, cooperatives, aggregators, marketplaces, distributors, anchor corporates, fintechs and ecosystem partners.
• Ensure adherence to KYC, customer due diligence, AML/CFT/CPF, sanctions, beneficial ownership, fraud, credit, consumer protection, data privacy, information security, records management, conflicts and anti-bribery requirements.

Qualifications

• First Degree in Business Administration, Economics, Finance, Accounting, Marketing, Banking or a related discipline.

Experience Required:

• Minimum 7 years relevant experience in business banking, commercial banking, SME banking, client acquisition, relationship management, payments, merchant services or financial-services sales.
• At least 2 - 3 years experience in leading a sales, acquisition or relationship-management team, with measurable delivery of customer, deposit, transaction and revenue growth.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Business Banking)
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking).

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Job Description

• The Onboarding Specialist is responsible for New-To-Bank Onboarding requests from when the account is opened (0-30days).
• To maximize the opportunity to ensure all NTB customers are properly onboard from day 0 and ensure they are active on digital channels, carded, and to introduce the Platinum Support Centre as an alternative when the RMs cannot be reached, to ensure breaching the gap.

Key Responsibilities

• Grow channel adoption and carding based on introduction 
• Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are answered quickly and efficiently.
• Manage and monitor accounts not mapped to RMs/ Exited RMs and align monthly based on control policies
• Manage daily, weekly, monthly, quarterly reports, and continuous communication deployment through Sales force Marketing cloud platform. (Emails/SMS).
• Cross-sell existing Bank and group financial products and services to obtain greater share of wallet

Qualifications

• University Degree

Experience Required:

• Minimum of 2-4 years' experience with banking products, compliance procedures, and regulations related to financial services management. Previous branch banking experience is required.

Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.

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Job Description

• The Zonal Administration Manager is responsible for providing leadership and oversight for administrative, facilities, property, logistics, and workplace support services across an assigned zone.
• The role ensures the efficient, safe, cost-effective, and compliant operation of all branches and offices within the zone while driving service excellence and operational efficiency.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Administration, Estate Management, Engineering, Facilities Management, or a related discipline. Professional certifications in Facilities Management, Project Management (PMP), Health & Safety (HSE), or related fields will be an added advantage.

Experience Required:

• Minimum of 5 years experience in Administration, Facilities Management, Property Management, Branch Operations, or Corporate Support Services. 
• Demonstrated experience managing office operations, workplace services, facilities maintenance, and stakeholder engagement across multiple locations.
• Experience in budget administration, cost control, vendor management, procurement processes, and contract administration.
• Working knowledge of SAP or other enterprise resource planning (ERP) systems and administrative management tools. 
• Proven ability to lead teams, manage projects, drive operational improvements, and ensure compliance with regulatory, health, safety, and organizational standards. 
• Experience within the financial services, pension, banking, or related industry will be an added advantage.

Additional Information:
Behavioural Competencies:

• Upholding Standards
• Generating Ideas
• Taking Action
• Developing Strategies
• Analysing Solutions

Technical Competencies:

• Business Administration Skills
• Data Management
• Written Communication
• Office Logistics
• Facilities & Property Management.