Fresh Jobs at MTN Nigeria

JOB DESCRIPTION

Mission/ Core purpose of the Job

• To provide Strategic Leadership to ensure the efficient and effective planning of the converged Core platforms including voice, unified communications and collaboration (UCC), value-added services (VAS), messaging, and security and in line with the business requirements (required timelines, budget constraints and quality standards).
• To provide Strategic Leadership for the expansion and monetisation of the Core platforms and to manage the design and planning of sustainable, future-proof Core platform services that support the present and future Expansion for Bayobab
• To map out a technology roadmap for technological migration in line with global technology trends.

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Role will be accountable to achieve the following objectives: 

• Developing the Bayobab planning function to meet the changing needs of the business and users, new projects, and technologies
• Collaborating with business teams to continuously evolve Bayobab systems, focusing on supporting increased sales, customer experience, and profitability.
• Facilitating Network governance process in coordination with Bayobab CTIO stakeholders and Senior Management, participate in planning for future strategic innovation and business needs.
• Defining Core platform network planning tools, processes, and standards, and roadmaps.
• Reviewing the designs and functional requirements of the Core platforms within scope to ensure that all requirements are satisfied.
• Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes. 
• Establishing standards, methodologies, and documentation for the Core platforms and network. 
• Deliver a target Product and Services architecture with a 3 year time horizon taking global technology developments into consideration
• Maintain budgetary spend within the company approved business plan
• Ensure timeous rollout of Core infrastructure and services.
• According to departmental KPI’s in line with the company mission, objectives and customer satisfaction indices

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred) 
• Master’s degree is advantageous
• Relevant certification/accreditation/membership with professional body as required for role 
• Fluent in English 

Experience:

• 5+ Years of progressive experience managing the implementation, integration, and operations of carrier-level applications in a variety of technology footprints.
• Functional experience in Core platforms including voice, unified communications and collaboration, and related value-added services (VAS) and security.
• Knowledge of IP, CCNA is an added advantage.
• Familiarity with SIP and IP Telephony protocols and call flows as well a troubleshooting 
• Extensive knowledge of virtualized environments (VNF’s) and API’s.
• Extensive knowledge of cloud native solutions i.e containerisation (CNF’s).
• Strong Knowledge on IMS Core technologies and GSM/LTE/5G network architecture.
• Strong knowledge in Voice Core network elements - MSC, MGW, HLR, HSS, SBC and IMS (TAS and CSCF), EPC.
• Extensive experience with unified communications and collaboration (UCC) platforms including voice, IP telephony, instant messaging, desktop sharing, presence and web conferencing, audio and video conferencing, hosted contact centre solutions, etc.
• Strong understanding of various deployment architectures and approaches including customer premise, infrastructure partnerships, interconnects, cloud delivery UCaaS, etc.
• Understanding and experience with IP, VoLTE, VoWiFi, or IMS nodes (SBG, CSCF, DNS/ENUM, MMTEL, SCC-AS, HSS, AFG).
• Strong protocol knowledge in SIP, RTP, MEGACO, SCCP, GSM MAP and SS7/SIGTRAN/ISUP, GTP.
• CAMEL/GRX/GTP/DIAMETER knowledge is an advantage.
• Understanding of billing systems, CDR’s, TAP flows, TAP files.
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology
• Experience and knowledge with Mobile Number portability and Number inventory management solutions.
• Platform analytics relating to voice and UCC platforms.
• Understanding of other core platform areas including SMS/messaging, mobile roaming, signalling, and related value-added services (VAS) and security
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Excellent analytical and problem-solving skills
• Time management and agility towards change both organisational and network
• Excellent communication and presentation skills, both verbal and written
• Ability to solve problems using a creative and logical mind set
• Worked across diverse cultures and geographies (advantageous) 
• Manager track record of 3 years or more; with at least 2 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous

Competencies:

• Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
•  Results Achiever, Operationally Astute 
• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the Bayobab footprint 
• Strong understanding of managed networks 
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring - Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Encourages commercial innovation and continuous improvement for systems, processes, products, and service offerings
• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Builds relationships across the business in order to influence decision-makers and build team credibility
• Produces sustainable divisional results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others

Supervisory / Leadership / Managerial Tasks: 

• Accountable for a customer centric culture.
• Employee relations and collaborative teamwork. 
• Build professionalism, loyalty, and commitment to the organization. 
• Communicate actively and effectively resolving any potential conflicts that may arise. 
• Living the MTN Brand – changing and influence employees behaviour. 
• Manage conflict proactively and monitor disciplinary and grievance actions and trends 
• Team learning and knowledge sharing within team; appropriate strategic timing for people up-skilling in line with newly developed technologies and strategic practices

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Mission/ Core purpose of the Job

The Signalling Technology Operation Engineer will form a part of a highly skilled group of technical experts who are responsible of technical management of the Bayobab connectivity infrastructure especially the signaling and roaming setup.  he will organize, coordinate, and supervise signaling peering and international Roaming technical activities (configuration, testing and support) in line with the overall business objectives of the company.

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Manage and support Signalling peering (Diameter, SS7) and security (Signaling Firewall) with MTN Opcos and SCCP carriers and Roaming Hub. 
• Manage International Roaming (Technical Coordination).
• Ensure departmental and special project implementation with stakeholders in timely manner (e.g. planned expansions, upgrades, migrations, swaps, new services).
• Manage signalling and Roaming performance and Quality monitoring as per MTN Group standard (General service KPIs, Capacity monitoring KPIs, operational KPIs).
• Ensure customer satisfaction through effective support (requests, complaints, incidents, problems, change management) and resolve all escalated operational issues in a timely manner.
• Ensure service availability by keeping the roaming and signalling database updated and consistent to avoid service disturbance.
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas.
• Business Continuity Management by implementing the Group BCM Redundancy solution for critical links and node. 
• Develop Policies, Processes & Procedures: Analyze the existing procedures and propose new ones to enhance quality and productivity. Develop and maintain effective processes to ensure effective interface with Customer Care, Marketing, Sales and Finance Departments. 
• Manage risk by clearing audit findings (internal, external). 
• Provide inputs for departmental CAPEX/OPEX budgets elaboration and support its execution.
• Produce the periodical reports of the Department on schedule

Role Deliverables

• Ensure the service KPI and KQI are on target 
• Ensure the support service level is meeting the SLA contract or target.
• Support all troubleshooting for all Signaling and roaming service within the define MTTR.  
• Provide the solution design on business request for new service implementation. 
• Signalling network Optimization and security against illegal and fraudulent traffic. 
• Partner peering and roaming coverage expansion
• Service delivery 

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year bachelor’s degree in equivalent specialization MSc, MBA is a plus.
• English 

Experience:

• Minimum five (3) years in GSM environment

Competencies:

• GSM, GPRS/UMTS/CDMA Core Network System architecture
• SSS Standard Operation and Maintenance Tasks
• Signalling protocols
• Networking and TCP/IP protocol stack basics
• Data Base administration, programming principles
• Roaming management principles
• Knowledge in Traffic analysis
• Project management (be able to use Microsoft Project)
• Manager track record of 5+ years; with at least 3 years in Telecom industry.

Other:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.