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  • Posted: Sep 28, 2021
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Loss Prevention Supervisor

    Job Number: 21017946
    Location: Four Points by Sheraton - Ikot Ekpene, Akwa Ibom
    Job Category: Loss Prevention & Security
    Brand: Four Points
    Schedule: Full-Time
    Position Type: Non-Management

    Position Summary

    • Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas.
    • Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports.
    • Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations.
    • Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
    • Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
    • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
    • Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects).
    • Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
    • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces.
    • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

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    Supervisor - Marketing

    Job Number: 21107528
    Location: Ikeja, Lagos
    Job Category: Sales & Marketing
    Brand: Protea Hotels
    Schedule: Full-Time
    Position Type: Non-Management

    Position Summary

    • Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours.
    • Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
    • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
    • Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
    • Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Education / Qualification

    • Possession of First Degree : B.Sc or HND in Business Administration, Marketing, or other social sciences and its equivalent.

    Related Work Experience:

    • At least two (2) year of related working experience.

    go to method of application »

    Groups & Reservations Manager

    Job Number: 21109382
    Location: Ikot Ekpene, Akwa Ibom
    Job Category: Reservations
    Brand: Four Points
    Schedule: Full-Time
    Position Type: Management
    Functional Job Family: Reservations
    Primary Job Family: Front Line Leader
    Career Band: Red
    Reports to: General Manager

    Job Summary

    • Responsible for managing of Groups & Reservations department. Manages and provides training and work assignments to Groups & Reservations staff.
    • Actively up-sells each business opportunity to maximize revenue opportunity.
    • Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
    • Provides service to our customers in order to grow share of the account on behalf of the company.
    • Manages all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
    • Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
    • Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system.
    • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
    • Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

    Core Work Activities
    Understanding Markets & Maximizing Revenue:

    • Identifies new groups and reservations sales business to achieve personal and property revenue goals.
    • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
    • Closes the best opportunities for the property based on market conditions and property needs.
    • Monitors same day selling procedures to maximize room revenue and control property occupancy.
    • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

    Conducting Daily Groups and Reservations Activities:

    • Responds to incoming groups and reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
    • Uses sales resources and administrative/support staff effectively.
    • Assists in monitoring group reservation forecast data.
    • Coordinates with sales and Convention Services to process rooming lists and reservation cards.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
    • Assists with monitoring accuracy of reservation sales orders within tracking systems.
    • Tracks no-show reservations and processes charges as needed.
    • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
    • Manages wait list and prioritizes order of wait list contacts to be made.
    • Prepares work and maintenance orders.

    Providing Exceptional Customer Service:

    • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
    • Services our customers in order to grow share of the account.
    • Provides excellent customer service consistent with the daily service basics of the brand.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Sets a positive example for guest relations.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
    • Handles guest complaints and disputes following the instant pacification procedures.

    Managing and Conducting Human Resource Activities:

    • Monitors reservations sales agents while on phone calls.
    • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Utilizes all available on the job training tools for employees.
    • Creates monthly labor scheduling for team.

    Additional Responsibilities

    • Utilizes applicable intranet for resources and information.
    • Creates contracts as required.

    Education and Experience

    • High School Diploma or GED; no work experience required.

    Or

    • 2-year Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

    Method of Application

    Use the link(s) below to apply on company website.

     

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