Fresh Jobs at Maersk

Opportunity
We are hiring a Logistics & Services Procurement Manager in Lagos, Nigeria to join our Africa Procurement team.

The person will ensure that every dollar spent is spent professionally. This is achieved by reducing operating expenses and driving a saving mindset by applying procurement capabilities and tools. The function aims to attain a competitive asset base for the future that is fully operational, at cost, on time.

The scene comes with significant pressure to optimise costs and increase the returned value from our suppliers, so that we can provide maximum value to our customers. How we overcome this challenge and catapult above our competitors is the ultimate question within Maersk Africa.

This is your opportunity to join and make a difference to Maersk’s development!
We offer

• A unique opportunity for personal and professional development in a team of 22 professionals managing a portfolio of ~200m USD per year
• A procurement career while building a strong platform for future leadership roles within Maersk
• Accountability and opportunity to deliver impact regardless of tenure
• Senior management exposure from day one
• Ability to get familiarized working in and with Africa, while being exposed to global operations and creating global impact
• A fast-paced and dynamic environment with a distinct respect for the individual
• An international team with likeminded young top performers
• Diverse project portfolio and ability to see end-to-end procurement cycle

Key responsibilities

• Working as an L&S Assistant Procurement Manager you will be responsible for managing a portfolio, e.g. a sub-region of Africa spanning multiple countries and categories (trucking, customs house brokerage, warehousing, depots, rail etc.)
• Driving Maersk’s vision of becoming a global integrator of container logistics and growing the company’s L&S footprint in Africa
• Managing your own work module independently, while being part of a team
• Solving problems in a structured and analytical manner
• Conducting tenders and negotiations independently
• Managing internal and external stakeholder relations

We are looking for

• Bachelor’s degree in Logistics or Supply Chain Management
• In possession of a tertiary purchasing qualification (supply chain or purchasing) is preferred.
• At least +10 years of experience in procurement or business development at a multinational company
• Outstanding professional performance
• Enthusiastic, positive and self-energized
• Strategic mindset and an ability to create seamless and creative solutions to challenging goals
• Strong personal impact with excellent communication and interpersonal skills
• Proven outstanding negotiation skills and ability to engage with suppliers and internal stakeholders and build meaningful relationships in order to grow the L&S landscape
• Ability to work in ambiguous contexts and quickly adapt without losing speed or executional focus
• Seek new opportunities with the customer in mind and be open to and listen to new ideas and different perspectives
• Extensive knowledge and understanding of customer business from an L&S perspective, supply chain and financial insights
• Aptitude for leadership and inspiring others to excel.

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Opportunity
Maersk Nigeria is currently looking to hire a Customer experience Agent to join our team in Lagos. He/she will be responsible to:

• Ensures that all import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements.
• Reports daily movements, service failure issues and other challenges to Team Lead.
• Provide proactive support to own customers across all the service channels.
• Coordinate inland delivery processes.
• Ensure that as a company Maersk always abides by the statutory requirements.
• Maintains data integrity through accurate inputs/updates to all related systems.
• Demonstrate continuous improvement in reducing customer efforts through collaboration and data-driven approach.
• Identify and provide advocacy for methods and measures to drive inland, positioning and storage costs down.
• Actively own the follow up on ocean booking and L&S files to ensure we deliver as promised and proactively update customers on deviations.

Key Responsibilities
Daily Operations:

• The main responsibility of the position is to ensure a smooth operation / service delivery of all shipments.
• Ensure that customers are daily updated on the status of their cargo.
• Follow local Customer Experience procedures which are in line with global SOP.
• Daily TrakIT Updates to ensure we have a record of the shipment status Use designated systems as the daily tools.
• Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs.
• Communicate nonconformance of service and data quality.
• Regular receipt of manifests and ensure that documentation and railing / trucking of containers is done in time.
• Receipt of Shipping instructions coordinate booking with documentation.
• Coordinate the positioning of trucks for loading and dispatch of loaded and wellsealed trucks to Lagos with full documentation.
• Coordinate processing of CHB for both Exports and Imports either with Vendor or Internally.
• Ensure operational efficiencies are brought to the attention of the delivery Manager and incorporated.
• Ensure that customer service is of the highest standard

Cost Leadership and Transparency:

• Reach the best optimized operation for maximum cost saving.
• Liaise with Sales and CX to ensure all costs are correctly captured and recovered from Customer

Process Optimization:

• Identify and report potential risks and issues while implementing global delivery SOP

Customer Satisfaction:

• Maintain daily operation & communication with internal and external customers, including order validation and acceptance.
• Meet customer’s satisfaction per customer service’s instruction

Problem Solving;

• Ensure all queries related to delivery from internal and external parties are attended quickly and properly.
• Respond to all enquiries via email, letter or telephone in a timely manner no later than 24 hours after receipt.
• Be punctual to work and all business appointments.
• Ensure that the Maersk Line vision and core values guide you.
• Make suggestions for improvements in all matters within your area of responsibility

Teamwork:

• Actively take part in the process of understanding the interaction and cooperation between all sections and departments, and personally use this knowledge to contribute to smooth daily tasks

Additional Duties:

• Daily work order dispatch statistics.
• Timely report system error or other problems and take record.

We Are Looking For

• International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
• Should have a minimum of 3 years working experience.
• Microsoft Package (Word, Excel, Power Point, Access).
• Fluent English.(Writing/Speaking).

We Offer

• At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars!
• No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

So, We Offer:

• Results orientation.
• Improved commercial and leadership capabilities.
• Interaction within broader
• Area for best practice sharing.
• Creating network within the global organization
• Understand market and customer drivers
• Improve understanding of how best to generate profit for Maersk.
• Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization.

Application Closing Date
20th March, 2022.