Lead, Merchant KYC Support at Moniepoint Inc.

Role Overview

• The Lead, Merchant KYC Support is responsible for overseeing the operational and strategic execution of Know Your Customer (KYC) activities across the organization. This includes leading a team of KYC Support Officers, managing merchant onboarding processes, monitoring compliance with regulatory requirements, and ensuring the integrity of customer due diligence practices.
• The role requires a deep understanding of KYC policies, risk assessment, and compliance standards, as well as the ability to coordinate cross-functional efforts to maintain a strong risk posture and prevent financial crime exposure.

Core Responsibilities

• Provide leadership, coaching, and daily oversight to the KYC Support team, ensuring timely and accurate completion of onboarding and periodic review tasks
• Review high-risk client files and risk assessments, escalating complex cases and recommendations to management for final approval
• Oversee and continuously improve due diligence workflows, document validation processes, and risk classification standards
• Drive the timely execution of periodic, trigger-based, and event-driven client reviews in line with regulatory obligations
• Ensure data accuracy and proper recordkeeping of all KYC-related documentation and audit trails
• Act as a point of escalation for internal stakeholders in resolving KYC documentation or onboarding challenges
• Collaborate closely with Compliance, Risk, Data & Document Management, and Customer Success teams to align KYC support with broader risk frameworks
• Monitor regulatory updates and changes in KYC requirements, recommending updates to internal procedures accordingly
• Support the development and delivery of KYC-related training for the team and relevant cross-functional partners
• Generate regular performance and risk exposure reports for management decision-making

Requirements

• Bachelor’s degree in Law, Finance, Business Administration, or a related discipline
• Minimum of 4–6 years of relevant experience in KYC, client onboarding, compliance, or risk management
• Experience managing or mentoring a team in a financial services or fintech environment
• Strong understanding of business account onboarding and SME/corporate documentation requirements
• Knowledge of applicable regulations (e.g., AML, CBN KYC Guidelines, FATF Recommendations) is highly preferred
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in KYC systems and tools is an advantage
• Strong attention to detail and ability to work in a fast-paced environment

What Success Looks Like

• Ensure timely, accurate onboarding and risk-based reviews of merchant accounts
• Strengthen the organization’s risk posture by ensuring adherence to evolving KYC regulations
• Minimize compliance breaches and audit exceptions through rigorous process oversight
• Improve turnaround time for onboarding and reviews while maintaining quality standards
• Build a knowledgeable, agile KYC support team through continuous coaching and training
• Maintain high satisfaction levels across internal stakeholders relying on KYC support services

What We Can Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.