Laundry Operations Manager at JIJEDAPT Human Resources Consult Limited

Job Summary

• The Laundry Operations Manager is responsible for overseeing the end-to-end laundry operations, ensuring efficiency, quality control, customer satisfaction, and profitability.
• The role combines operational leadership with business development responsibilities to drive revenue growth, improve service delivery, and maintain high hygiene and quality standards.

Key Responsibilities
Operations Management:

• Oversee daily laundry operations including washing, drying, ironing, folding, and packaging.
• Ensure adherence to standard operating procedures (SOPs) and quality standards.
• Monitor workflow efficiency and implement process improvements to optimize productivity.
• Manage inventory of detergents, chemicals, and consumables to prevent shortages or wastage.
• Ensure proper maintenance and servicing of laundry equipment and machinery.
• Enforce health, safety, and hygiene standards in compliance with regulatory requirements.

Business Development & Revenue Growth:

• Identify and pursue new business opportunities (e.g., hotels, hospitals, corporate clients).
• Develop and implement strategies to increase customer base and revenue streams.
• Build and maintain relationships with key clients and partners.
• Prepare proposals, pricing models, and service contracts for prospective clients.
• Monitor market trends and competitor activities to inform business strategy.
• Collaborate with management on expansion plans and service diversification.

Customer Service & Experience:

• Ensure high levels of customer satisfaction through timely and quality service delivery.
• Handle customer complaints, feedback, and service recovery promptly and professionally.
• Develop customer retention strategies and loyalty programs.
• Monitor service turnaround times and ensure adherence to service-level agreements (SLAs).
• Train staff on customer service excellence and communication standards.

Team Leadership & Human Resource Management:

• Supervise, train, and evaluate laundry staff including operators, attendants, and supervisors.
• Develop staff schedules and ensure adequate manpower planning.
• Conduct performance appraisals and provide coaching and development opportunities.
• Enforce discipline and ensure compliance with company policies.
• Foster a positive and productive work environment.

Financial Management:

• Prepare and manage operational budgets and cost controls.
• Monitor expenses and identify cost-saving opportunities without compromising quality.
• Track revenue, profitability, and key performance indicators (KPIs).
• Prepare regular operational and financial reports for management review.

Quality Assurance & Compliance:

• Implement quality control measures to ensure garments are properly handled and processed.
• Ensure compliance with environmental and safety regulations.
• Conduct regular audits of processes and output quality.
• Maintain proper documentation and reporting systems.

Logistics & Service Delivery:

• Coordinate pickup and delivery schedules to ensure efficiency and timeliness.
• Optimize routing and transportation for cost-effectiveness.
• Ensure proper tracking and handling of customer items to avoid loss or damage.

Key Performance Indicators (KPIs)

• Customer satisfaction and retention rates
• Turnaround time (TAT)
• Revenue growth and client acquisition
• Operational efficiency and cost control
• Staff productivity and performance
• Quality compliance and error rates

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• 5–10 years’ experience in laundry services, hospitality, or operations management.
• Strong business development and client relationship management skills.
• Excellent leadership and team management capabilities.
• Good understanding of laundry equipment, chemicals, and processes.
• Strong problem-solving and organizational skills.
• Proficiency in Microsoft Office and basic operational systems.

Core Competencies:

• Operational Excellence
• Customer Focus
• Strategic Thinking
• Leadership and People Management
• Financial Acumen
• Attention to Detail
• Communication and Negotiation Skills

Working Conditions:

• May require extended working hours, including weekends.
• Exposure to laundry chemicals and operational machinery.
• Fast-paced, service-driven environment.