Latest Vacancies at U-Connect Human Resources Consulting

Locations: Port Harcourt, Rivers and Lagos

Job Summary

• The Account Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business.
• Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and identify opportunities.

Responsibilities
Maintain Strategic Leadership within Key Accounts:

• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships.
• Interact with key decision makers, Initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
• Provide annual plan on how to increase share of wallet and win new business within each allocated account.
• Develop and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of service offerings.

Accounts Maintenance:

• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
• Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence accountspecific decision making.
• Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
• Maintain good public relations with current and prospective customers within the Accounts.
• Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
• Co-ordinate with relevant technical and service delivery teamsto ensure excellentservice delivery to the customer

Effective Project Management:

• Collaborate with the Customer Care and Resource Management teams to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts.
• Define project scope, estimate and writing proposals, work with stakeholder in the creation of project specifications and time plans.
• Identify and develop target list of vertical markets to develop.
• Understand business objectives, challenges and opportunities of target and vertical markets.
• Responsible for framework vision, structure, and management while providing accountability, and development strategy.
• Develop in collaboration with the marketing team, innovative and / or differentiating products and services for the Region.

Business Profitability:

• Prepare pricing documentation for the business’s products/services and secure appropriate approvals prior to sending commercial proposals to key accounts. Develop cross selling relationships within assigned accounts and develop value propositions for differentiating product offerings.
• Collate and manage robust Industry data for analytics.
• Provide Management with the necessary sales reports, budgets, sales plan, and market analysis for the sector.
• Co-ordinate with relevant technical and service delivery teamsto ensure excellentservice delivery to the customer.
• Drive business opportunities that will give the organization a larger share of the Customers’ wallets within the sector.
• Lead database analysis to predict product usage, potential market penetration and new opportunities.
• Ensure timely response to client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT)

Management of Assigned Accounts and Understanding of Industry:

• Lead new business pitches and be responsible for the effective on-boarding of new clients.
• Convert leads from team members and ensure all relevant information/document that will enable the processing of the business are obtained.
• Ensure that all the necessary documentation) required for commencing business with new accounts are obtained from the customer.
• Ensure regular follow up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement.
• Comply with all regulatory policies and control procedures regarding client transactions and suitability.
• Ensure all clients are on-boarded appropriately including required documentation’s completeness and accuracy.
• Achieve performance target for specific accounts and for the allocated sector through partnerships within the industry and region.
• Identification and evaluation of business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key internal teams keep consumers satisfied and loyal to the business

Requirements

• A Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.2)
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors
• At least 5 years of Key Account Management experience
• 5 - 7 Years’ experience in managing strategic Accounts
• Proven experience of driving opportunities through to revenue
• Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
• A strong knowledge of Pursuit or another relationship/ sales methodology
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization
• Experience working in the Region
• Experience in selling various product portfolio
• Experience in strategic Key Account planning, mapping key decision makers and building strong relationships with Key Accounts stakeholders
• Leadership experience with a strong business acumen and knowledge of the technical market landscape
• Experience in Client Management & Growth Strategies of assigned portfolio of clients
• Have proven results in successfully closing new business, ideally selling to blue chip companies in the region.

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Job Overview

• As the brand activation executive, you will identify, map and classify potential health and sport institutions (hospitals, pharmacies etc), establish contact and build relationships with key opinion leaders.

Key Job Responsibilities

• Build relationshipswith key opinion leaders in health and sport institutions to get their recommendation & build credibility
• Product detailing/presentation:Visit health institutions and sport centers eg hospitals, pharmacies etc to educate key opinion leaders and patients about product benefit
• Sampling: Drive product trial and consideration through sampling in select health and sport centers
• Events: Increase brand awareness and credibility through events
• Promotions:Conduct promotional activities and be responsible for promo materials.

Deliverables and Activities

• Check product availability and visibility, handle consumer complain and collect consumer insight
• Engage in one-on-one communication at various health institutionsand sport centers
• Develop customized tactics that are aimed at engaging the various health institutions
• Track and report on the performance of the various health centers on a regular and project basis and general marketing activity
• Propose new areas/territories based on potential.

Qualifications

• A Bachelor's Degree
• 1-2 years experience in brand activation related role.

 Required Skills and Experience:

• Relevant work experience in BTL marketing and events
• Excellent communicator in written and verbal form.
• Able to facilitate training and workshops in various health and sport centers.

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Location: Ajah, Lagos

Responsibilities

• Assist in the selection of appropriate suppliers and contractors, to promote good procurement practice with due regard to sustainability, ethical purchasing standards and costing.
• Work with internal departments to determine procurement needs, quality and delivery requirements.
• Responsible for order placement timing, supply / demand alignment, material replenishment and supplier performance.
• Monitor, evaluate and improve supplier performance, according to an appropriate Service Level Agreement, on a continuous basis.
• Review inventory and update as required and make or purchase policy analysis and recommendations.
• Developing procurement strategies that are inventive and cost-effective.
• Sourcing and negotiating with reliable suppliers/vendors to secure advantageous terms.
• Approving purchase orders, organising and confirming goods procured
• Performing risk assessments on potential contracts and agreements.
• Controlling the procurement budget and promoting a culture of long-term saving on procurement costs with vendors.
• Preparing weekly procurement reports and draft, send and follow up on invoice payment.
• Follow up on contract and licence renewal and other duties as directed by the management.

Requirements

• B.Sc in Economics, Accounting or relevant qualification
• Solid knowledge and understanding of procurement processes, policy, and systems
• Minimum 2 years’ experience as a procurement officer or related position
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Must live in Ajah or its environs
• Ability to analyze problems and strategize for better solutions
• Ability to negotiate, establish, and administer contracts
• Excellent verbal and written communication skills
• Accurate and precise attention to detail
• Ability to work well with management and staff at all levels.

Salary
N120,000 - N150,000 Monthly.

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Responsibilities

• Implementing the company's product sales activities through direct visits to Prospective Customers/Customers in order to achieve sales targets and Customer Satisfaction according to company goals
• Implementing customer demand fulfilment activities in a timely manner and improving and achieving customer satisfaction.
• Provide good and fast service to customers in order to provide a good corporate image to customers.
• Documenting every customer complaint in order to find a solution quickly, properly, safely, efficiently and effectively.
• Implementing a sales administration system in accordance with applicable policies, systems and procedures.
• Making reports accurately and on time according to the established Reporting System.
• Achievement of sales targets according to the set targets.
• Maintain the good name of the company among customers without harming the company.
• Achievement of Customer Satisfaction and Customer Delight.
• Sales management and control.
• Carry out other tasks assigned by direct supervisor.

Requirements

• Minimum of OND / HND / B.Sc in any discipline
• FMCG experience in an open market /Modern trade is key
• 1 - 3 years’ experience as a sales representative with an FMCG firm
• Preference will be given to those who have experience in the field of FMCG products.
• Communicative, able to negotiate & never give up
• Able to work together in a team
• Have a car driving license
• Domiciled in Lagos
• Maximum age 25 -35 years old.

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Location: Port Harcourt, Rivers

Deliverables
Corporate/FOS Incident Management :

• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.

Preventive Maintenance:

• Identify, plan and execute nodes/segment that require preventive maintenance on the network.

Re-sale Engineering:

• Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.

Report Management:

• Ensure weekly support status reports are done and submitted timely for review.

Back Office Support:

• Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.

Project Implementation Management:

• Timely delivery and completion of Assigned projects.
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.

Inventory Management:

• Ensure no stock-out of tools and materials for network implementation and for fault support

Educational Qualifications & Functional Skills:
Academic:

• B.Eng in Computer Engineering, Electrical Electronics or any IT related Degree (minimum of 2.2).

Experience:

• Atleast 2 years of experience in a telecommunication industry

Professional:

• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders’ management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP,OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and with minimal supervision and also as a part of a team

Demonstrate (Key competencies):

• Technical Site Survey (TSS) on the fiber & microwave radio platforms using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting
• Work closely with the fiber activation and backbone extension teams in the end-to-end delivery of projects.
• Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing.
• Provide technical expertise and leadership in the areas of IP network design, implementation, optimization and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
• Work closely with related departments, partners and Vendors to deliver high quality and reliable network performance.
• Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
• Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
• Recommend and modify network configuration to improve efficiency and cost effectiveness.

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Job Description

• Responsible to work with all technology team member to insure proper maintenance of the LAN, Wireless, MAN and WAN voice and data networks.
• Provide Level-1/2 support and troubleshooting to resolve issues.
• Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all data network equipment such as router, LAN switch, firewall, wireless, servers, backup systems, network management and diagnostic tools, etc.
• The Engineer is responsible to assist in the development of company policies and procedures to support operations, security, and integrity. Select and implement security tools, policies, and procedures conjunction with the company’s security team.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and post production issues.
• To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution.

Requirements

• Technical or College Degree in Information Technology, Management or related field, and/or advanced networking certifications.
• 1-2 year’s implementation experience in Data Networking & Network Security and deployment.
• Understanding of networking protocols
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Solid understanding of network & security technologies:
• Hands-on network configuration experience with Cisco etc.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Basic level understanding of Cisco Routing and Swicth/Data networking skill, including DHCP, QoS, IP routing protocols.

Remuneration
N200,000 Monthly.

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Key Responsibilities

• Plans and conducts engineering research requiring judgment in the independent evaluation, selection, and substantial adaptation and modification of standard engineering and scientific techniques.
• Applies an analytical approach to the solution of a wide variety of problems, or applies specialized techniques or ingenuity in selecting and evaluating approaches to unforeseen or novel problems.
• Demonstrates and applies thorough understanding of engineering methods, research protocols, assessment instruments, and data interpretation.
• Independently performs most research assignments with instructions as to the general results expected; receives guidance on unusual or complex problems.
• Designs, performs, and/or oversees engineering experiments, tests, and data collection to ensure data integrity, quality control, and protocol compliance.
• Coordinates activities of engineering functions and encourages interchange of information, ideas, and techniques among various engineering fields.
• Reviews and evaluates results and conclusions of research projects.
• Writes or assists in writing grant proposals; as appropriate, serves as principal investigator on projects of complexities consistent with above criteria.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Performs miscellaneous job-related duties as assigned.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 5 years experience.

Remuneration
N200,000 Monthly.

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Key Responsibilities

• Devise, plan, deploy, and improve wireless networks from the beginning to implementation by collaborating with vendors, managers, and network engineers.
• Understand client requirements to be able to cater to their appropriate needs.
• Manage firewalls, such as Palo Alto, Juniper or Cisco ASA.
• Handhold other in-house engineers to train them on wireless technologies, besides guiding other non-technical people.
• Use tools to evaluate to test and tweak wireless products, such as routers, switches, hubs, bridges, virtual private networks (VPNs), and network amplifiers, among others.
• Design and validate the performance, quality, and reliability of the RF link.
• Design and implement WLANs and other wireless networks.
• Write manuals and document current network procedures.
• Have extensive knowledge of routing protocols (OSPF, EIGRP, and BGP).
• Make use of enterprise monitoring tools (SolarWinds and Splunk).
• Optimize network performance by supervising performance, addressing network problems and breakdowns, and partnering with network engineers to optimize the network.
• Develop and implement policies and classify and oversee access to protect network systems.
• Make sure that all equipment, including servers and the other network products, are well-connected.
• Devise and support radio frequencies (RF) link performance, reliability, and quality.
• Enable data and system protection by developing and maintaining mechanisms for backing up and retrieval.
• Collaborate with different teams to ensure the optimized performance of VoIP and other wireless telecommunication devices.
• Work with security team to evaluate threats, troubleshoot issues, and comply with appropriate security configuration standards of their organizations.
• Design and deploy changes to the configurations of clients as per the applicable change management process.
• Proactively handle all network security solutions.
• Make use of testing and diagnostic tools to assess and modify equipment.

Requirements

• Candidates should possess a Bachelor's Degree with 5 - 8 years work experience.
• Should have a minimum experience of five years in WAN/LAN engineering .
• Should be able to understand scripting languages, such as Bash, Perl or Python
• Should have extensive knowledge of both wired and wireless networking.

Remuneration
N300,000 Monthly.