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  • Posted: Sep 29, 2020
    Deadline: Oct 6, 2020
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    For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business an...
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    Senior Manager, Network Systems

    Job Description

    • IHS Towers are currently recruiting for a Senior Manager, Network Systems. As a key member of our Network Operations Centre (NOC) management team, you will be accountable for ensuring availability and operationalization of advanced NOC tools.

    Key Roles & Responsibilities

    • Establish policies, processes, and procedures in line with best practice.
    • Ensure systems availability and compliance with relevant ISO and SOX standards.
    • Oversee tracking and resolution of systems issues.
    • Ensure an up-to-date registry and documentation of tools is maintained.
    • Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.
    • Prepare management/ technical reports and customer charters.
    • Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.
    • Assess customer requirements and ensure they are met.
    • Lead planning, design and implementation of NOC systems and tools roadmap.
    • Project-manage systems deployment, optimization, and integration.
    • Manage Project Statement of Work (SoW) and deliverables.
    • Manage requirements gathering and transformation of business requirements into specifications document.
    • Manage & document the change control process.
    • Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.  
    • Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.
    • Communicate performance expectations - by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.
    • Act as a catalyst for change and improvement in performance/ quality.
    • Perform quality control on the service desk teamwork output and implement industry best practices.
    • Perform other tasks and duties as assigned by the Associate Director, NOC

    Organizational Competencies:

    • Be Bold
    • Customer Focus
    • Innovation
    • Integrity

    Functional Competencies:

    • Process Improvement
    • Analytical Thinking
    • Business Communication
    • Use of NMS tools, e.g. OSS, iManager, Netnumen, etc.
    • Use of RMS tools, e.g. AIO, INALA, Hydromonit, etc.
    • Use of Work Management tools, e.g. OWS, REMEDY, HP Work Management, etc.
    • Designing integration protocols for NOC tools
    • Workload Management

    Behavioural Competencies:

    • Collaboration & Teamwork
    • Attention to Detail

    Experience & Qualifications Required

    • Bachelor's degree in Electrical / Electronics Engineering, Computer Science, and other relevant disciplines.
    • +12-13 years’ relevant experience in NOC environment with demonstrable responsibilities spanning technical/ operations support, workforce management, performance optimization, and project management.
    • Intermediate knowledge of IT infrastructure, protocols & best practices preferably acquired in a role supporting NOC tools and systems
    • Basic understanding of internet of things (IoT) and its application in a NOC environment.

    go to method of application ยป

    Specialist, Technical Audit

    Description

    • IHS Towers are currently recruiting for a Specialist, Technical Audit. In this role, you contribute towards optimization of network services across sites and provide support to all active equipment vendors.

    Key Roles & Responsibilities

    • Implement technical audit plans by carrying out inspection of all critical telecoms infrastructure equipment. Make recommendations based on audit findings to enhance and improve operations and performance.
    • Contribute towards development of short-to-medium-range plans for territorial uplift and network performance.
    • Ensure sites are operated and maintained to best industry standards.
    • Manage 2nd-level intervention of major and/ or minor systems faults across assigned region.
    • Develop, implement and maintain an efficient knowledge transfer mechanism for regional operations team.
    • Produce and distribute weekly and monthly reports on all audited sites.
    • Ensure continuous improvement of processes and procedures to foster efficiency and power systems optimization.
    • Provide 2nd-level intervention for Field Service Engineers (FSEs) to perform at the highest level, especially in terms of delivery and meeting target deadlines.
    • Contribute towards identifying training needs of FSEs.
    • Contribute towards continuous search for alternative sources of power which are cost-effective and environmentally friendly.
    • Perform other tasks and duties as assigned by the Manager, Technical Audit.

    Experience & Qualifications Required

    • Bachelor’s degree in Electrical / Electronics Engineering, Mechanical Engineering, or other related disciplines.
    • Project management certification(s).
    • +7 years’ experience in the telecoms environment, including experience in design, implementation and maintenance/ management of power/ cooling systems, active operations & maintenance, and vendor management.

    Organizational Competencies:

    • Be Bold
    • Customer Focus
    • Innovation
    • Integrity

    Functional Competencies:

    • Network Performance Analysis/ Reporting
    • Project Management
    • Service Quality Management
    • Data Analysis & Reporting
    • Active Systems – Radio, Tx, etc.
    • Passive Equipment Knowledge – Cooling, AC, DC, etc.
    • Problem-Solving
    • Workload Management
    • Fault Management & Root-Cause Analysis

    Behavioural Competencies:

    • Collaboration & Teamwork
    • Continuous Learning

    Method of Application

    Use the link(s) below to apply on company website.

     

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