Senior Manager, Network Systems at IHS Towers

Job Description

• IHS Towers are currently recruiting for a Senior Manager, Network Systems. As a key member of our Network Operations Centre (NOC) management team, you will be accountable for ensuring availability and operationalization of advanced NOC tools.

Key Roles & Responsibilities

• Establish policies, processes, and procedures in line with best practice.
• Ensure systems availability and compliance with relevant ISO and SOX standards.
• Oversee tracking and resolution of systems issues.
• Ensure an up-to-date registry and documentation of tools is maintained.
• Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.
• Prepare management/ technical reports and customer charters.
• Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.
• Assess customer requirements and ensure they are met.
• Lead planning, design and implementation of NOC systems and tools roadmap.
• Project-manage systems deployment, optimization, and integration.
• Manage Project Statement of Work (SoW) and deliverables.
• Manage requirements gathering and transformation of business requirements into specifications document.
• Manage & document the change control process.
• Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.  
• Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.
• Communicate performance expectations - by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.
• Act as a catalyst for change and improvement in performance/ quality.
• Perform quality control on the service desk teamwork output and implement industry best practices.
• Perform other tasks and duties as assigned by the Associate Director, NOC

Organizational Competencies:

• Be Bold
• Customer Focus
• Innovation
• Integrity

Functional Competencies:

• Process Improvement
• Analytical Thinking
• Business Communication
• Use of NMS tools, e.g. OSS, iManager, Netnumen, etc.
• Use of RMS tools, e.g. AIO, INALA, Hydromonit, etc.
• Use of Work Management tools, e.g. OWS, REMEDY, HP Work Management, etc.
• Designing integration protocols for NOC tools
• Workload Management

Behavioural Competencies:

• Collaboration & Teamwork
• Attention to Detail

Experience & Qualifications Required

• Bachelor's degree in Electrical / Electronics Engineering, Computer Science, and other relevant disciplines.
• +12-13 years’ relevant experience in NOC environment with demonstrable responsibilities spanning technical/ operations support, workforce management, performance optimization, and project management.
• Intermediate knowledge of IT infrastructure, protocols & best practices preferably acquired in a role supporting NOC tools and systems
• Basic understanding of internet of things (IoT) and its application in a NOC environment.