Latest Vacancies at AHI Residence Limited

Job Description

• Welcomes and registers hotel guests, explaining the room types, servicesand method of payment.
• Checks guest out of the hotel, preparing and explaining the bill.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with the AHI Residence policies.

Job Responsibilities

• Checks in guest in an efficient and friendly manner.Ensures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.Issues correct keys to the guest.
• Checks out guest at end of stay.Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.Ensures guest settles bill through credit card or cash transaction.
• Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilizes a variety of software systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes and cancellations.Answers guest calls and direct them appropriately
• Provides basic trouble-shooting support for in-room services such as Internet and Cable TV service.
• Works closely with housekeeper to ensure smooth handling of guest luggage, deliveries and special requests.

Qualifications and Experience

• Candidates should possess B.Sc Degree in any of the Social Sciences or related discipline
• Must have 1-3 years work experience

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Job Description

• Deliver excellent customer service at all times
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
• Maintain highest standards of cleanliness in all customer and back-of-house areas
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• Ensure uniform and personal appearance is clean and professional at all times
• Adhere strictly to all company safety and security policies and procedures
• Report any security or maintenance issues immediately to Manager

Qualification and Experience

• Candidates should possess an OND qualification in any related discipline
• Must have 1-3 years work experience