Job Description
Head of Settlement is a role reporting to the Finance Manager. The incumbent will take charge of the day-to-day monitoring of transactions, reconciliation, settlements, and resolution of exceptions and disputed transactions.
Responsibilities
- Ensure daily processing of net settlement files of banks via Nigeria Interbank Settlement Systems, Interswitch, or any other entity in line with SLA and industry standards.
- Liaise with counterparties (NIBSS, processors, settlement banks) in relation to all daily settlements
- Daily reconciliation of all balances and transactions on electronic settlements/payments accounts with correspondent banks to internal general ledgers
- Render daily and periodic reconciliation reports.
- Review of account statements and settlement reports.
- Addressing unallocated loan repayments
- Review and ensure that all partner charges in respect of payment services are accurate.
- Ensure that all relevant transactions are posted accurately from both an accounting and customer perspective.
- Ensure that failed settlement transactions are tracked and resolved daily
- Take ownership and respond to transaction issues, queries and other reconciliation and settlements escalations
- Investigate and effectively manage the resolution of disputed transactions in collaboration with relevant stakeholders
- Review of expectations when not available and appropriate escalation
- Review of exceptions (items outstanding post reconciliation; that is a comparison of internal expectations with statements/settlement entries).
- Escalation of exceptions to the relevant stakeholders
- Ensure no loss of funds. Detect and escalate any loss of funds to all stakeholders promptly.
Essential Skill/Qualities
- Understanding of payment industry transaction dynamics
- Ability to work with a massive data set
- Attention to details
- Understanding of reconciliation
- Microsoft Excel skills
Qualifications and Experience
- Bachelors’ degree in Banking & Finance, Accounting or related discipline
- Must have banking experience
- Minimum of 4-5 years experience in a settlement and reconciliation role in a regulated financial institution
- Experience in setting up reconciliation and settlement processes as well as process improvement
- Supervisory experience
Work Status
Valid work authorization for Nigeria
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About the role
Reporting to the CFO. The head of Sales will achieve the assigned growth objective by driving net new customer growth within Nigeria's defined named account prospect list.
The head of Sales will lead the development, coordination, and execution of the company’s commercial goals and objectives. You will closely work with the product, customer experience, marketing, and product teams towards the common goal of achieving revenue growth and market leadership.
As a Head of Sales, you will set the sales and partnership strategy, align the sales structure with the strategy, negotiate partnership agreements, manage people, implement processes, and execute on the company vision. You are responsible for developing and executing sales strategies that drive revenue for the company, and monitoring and reporting on sales goals, adjusting tactics as needed to reach them. You will be responsible for managing and tracking all sales and partnership KPIs and setting and executing Umba’s sales and partnership strategy.
You will also be driving the development of a robust partner ecosystem to deliver value to customers and business partners.
Responsibilities
- Build and execute the overall go-to-market sales and partnership strategy, including the identification and development of new partnerships and strategic alliance opportunities.
- Lead the sourcing, negotiating, signing, and launching of commercial and partnership deals.
- Manage relationships with executives at partner companies.
- Analyze existing and new business opportunities, developing a thorough understanding of market conditions, product requirements, demand for products, and resource requirements to properly support business goals.
- Work closely with the marketing team on lead generation initiatives
- Work closely with the Product team to advance our platform strategy and lead our business development in this area.
- Serve as the primary point of contact for channel partners, building relationships with multiple stakeholders at various levels of the partner’s organization
- Own end-to-end relationships with partners and maintain senior executive-level relationships
- Build and manage a portfolio of partners, and strategic alliances focused on upmarket pipeline generation
- Collaborate with internal teams (Marketing, Customer Experience, Product) to drive more partner-sourced revenue.
- Document and implement the execution of partnerships and forecast the financial impact of these partnerships and alliances.
- Advise senior management on return on investment (ROI), risk management, and cost-benefit strategies.
- Identify and execute opportunities to expand the partnership, proactively assess partners’ needs and support them as challenges arise.
- Actively manage, monitor, and improve the overall sales process to ensure a successful productivity ramp to exceed revenue and commercial goals.
- Optimize lead-to-close rate by taking a hands-on approach to every stage of the sales cycle, from prospecting and demoing to closing.
- Design and refine existing inbound and outbound sales practices and tools to create repeatable, scalable sales processes that accelerate growth quickly.
- Establish, monitor, and report on goals and key performance indicators (KPIs), for sales and partnership.
- Analyze existing and new business opportunities, developing a thorough understanding of market conditions, product requirements, demand for products, and resource requirements to properly support business goals.
Skills and Qualifications
- 5 Years of experience in sales of financial products (B2B)
- Experience building go-to-market partnerships with strategic partners. Ability to build and deliver on a strategic plan to grow partner revenue.
- Proven ability to develop deep, internally and externally, and build upon those relationships to scale sales and partnerships.
- Experience negotiating deals of various sizes and complexity
- Experience selling solutions to business decision-makers
- Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
- Ability to plan and manage at both the strategic and operational levels
- Ability to work in a fast-paced, entrepreneurial environment
- Self-motivated, creative, and flexible with the ability to perform well under pressure
- Up to date on Financial services trends in Nigeria
- Fluent in CRM platforms (Salesforce) and tools (Slack, JIRA, Google Suite) to drive productivity, report on forecast deal pipelines, and analyze conversion rates.
Preferred Skills
- Experienced in Technological products
- Experience in Fintech/Startups
- Experience working in a bank and managing commercial relationships
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Gmail
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