Latest Jobs at Tuteria Limited

Location: Gbagada, Lagos

About the Role

• We're looking to hire an experienced Training Manager to lead, cordinate and grow our Group Lessons service across our training centres in Gbagada, Ikeja, Wuse (Abuja) and Online. The role will involve managing relationships with Course Instructors, Students, Venue Managers and our Product Team to ensure the smooth running of all classes.
• You'll also implement marketing strategies to increase registrations for every class, register new students into every class, provide support throughout the class to help them get the most out of every lesson. We’re looking for a manager who is a people person and an education planner, having worked with students across various training or exam preparation.
• As our Training Manager, you'll work with instructors to build courses together. You'll advocate for our students and for instructional quality in every lesson, analyze student feedback to continue improving our content, and experiment with ways to improve the instructor and student experiences.
• This is a full-time role in our Gbagada office in Lagos.

Responsibilities

• Provide support and training for instructors, hold regular review sessions, evaluate performance and source for more instructors
• Develop course programs, compile relevant study materials, create detailed teaching curriculum and coordinate course delivery
• Register students for classes, compile learning materials for students, collect feedback and implement strategies to improve students' learning experience
• Develop training calendar and keep it updated on the site
• Manage relationships with Venue Managers, Examination bodies and External Training Partners
• Coordinate both online and offline trainings to ensure everything runs smoothly and maintain the Training Room facilities
• Develop and Implement Marketing strategies to get more registrations for the classes
• Prepare monthly management reports to summary training outcomes including registrations, revenue, costs, student feedback and ideas for improvement
• Any other assignment that would be assigned from time to time
• What it'll take to succeed

Requirements

• Have unwavering determination to do whatever it takes to help our students succeed, and relentlessly aim for highest results
• You are a proactive self-starter with the ability to multitask, establish and rearrange priorities, and maintain focus in a fast-paced environment
• You are a creative system and process-oriented thinker with strong organizational skills and keen attention to detail, able to write clear process documentation.
• You have strong project management skills and ability to work collaboratively with others
• You can communicate clearly in speech and in writing, and able to get people to buy into your ideas.

Qualifications / Skills

• 3+ years' experience in a Training Management, training administrator or similar role, ideally with experience in Test Preparation covering pivotal exams.
• A tertiary education degree in any discipline. A plus if your background is in Education Administration
• Experience leading or managing a team preferably in a tech or start-up company
• Strong product mindset and willingness to collaborate with product, engineering, marketing and operations teams to shape the product and learning outcomes.

What We Offer

• At Tuteria, we believe people who do great work deserve great support. Here are some of the benefits of joining our team:
• Salary range: ₦150,000 per month
• Comprehensive medical insurance
• Annual Learning Development Stipend
• 10 days of paid annual leave excluding public holidays
• 12 weeks of paid maternity and 6 weeks of paternity leave
• Pension contribution from both Company and Employee
• Housing / relocation assistance
• Stock options to best performing employees

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Location: Gbagada, Lagos

About the Role

• We’re looking to hire a passionate, and proactive Learning Support Officer to provide exceptional support to our numerous clients and tutors. This includes receiving walk-in guests, providing helpful information about our services, helping clients find the best tutors, closing sales, following up customers, answering questions, and providing on-going support to tutors and clients.
• In this role, you’ll work with the Customer Experience team to ensure the smooth-running of group lessons, and also with the private tutoring team to help clients connect with the best tutors. You'll also provide insights into clients' needs and how best Tuteria can serve them better.
• Our team is small but highly effective, so your voice will be heard and your ideas will make meaningful contributions to the business.
• This is a full-time role based in Tuteria's office in Gbagada, Lagos.

Responsibilities

You will:

• Make outbound and inbound calls, messages, and emails to ensure all clients and tutors get the best service.
• Work with other colleagues to find and place suitable tutors for client requests.
• Follow up on all request from customers via phone, email, WhatsApp or any other means of communication to ensure they book lessons.
• Identify customer needs or complaints and cater to them as they arise, and inform management.
• Selling, cross-selling and up-selling clients on various services offered by Tuteria.
• Perform other activities assigned from time to time
• What it'll take to succeed

Requirements

• You are passionate about educational services, and would love to be a part of our vision to improve access to high quality education in Africa. You’ll correspond with hundreds of customers across Nigeria to ensure they have a memorable learning experience.
• You are empathetic, friendly, have great customer satisfaction mentality, enjoy talking with people and be ready to do whatever it takes to get customers to use our services. You must be great at establishing rapport with customers and colleagues.
• You are persuasive, and have a proven ability to sell anything to anyone.
• You have great listening skills to understand what the customer really wants and also have the patience to handle conversations effectively irrespective of the customer’s skill level.
• You are organized and detail-oriented.

Qualifications / Skills

You should have:

• At least 2 years' experience in a Customer Experience or Learning Support role especially in an education company
• Candidates should possess Bachelor's Degree qualification.
• A background or experience in education will be an advantage
• First-class command of written and spoken English, with a clear, mature accent that inspires confidence in customers.
• Strong negotiation skills, be able to persuade or convince customers, and go to any length to close sales fast.
• A functional laptop, and the ability to use the computer very well especially MS Excel and Google Docs.
• A knack for talking with a lot of customers, and have excellent phone etiquette.

What We Offer

• At Tuteria, we believe people who do great work deserve great support. Here are some of the benefits of joining our team:
• N120,000 monthly salary
• Comprehensive medical insurance
• Annual learning development stipend
• 10 days of paid leave excluding public holidays
• Up to 12 weeks of paid maternity / paternity leave
• Company pension contribution