Latest Jobs at Trust Wallet

Job Description

• We currently have an opportunity to join our team at Trust Wallet as a Social Media Specialist. You will create engaging, original content across multiple platforms and own their strategy, execution, and results. The position involves driving creative social media campaigns in collaboration with cross-functional teams, measuring performance with data-driven recommendations, and providing real-time insights on the crypto social media landscape.

Role & Responsibilities

• Produce high quality, engaging, original content that can be used cross-platform
• Own, operate multiple official social media, as well as the content strategy/output and results for each
• Drive effective and creative social media campaigns, work cross-functionally with design, content, marketing, product and other teams
• Measure, report, analyze the performance of campaigns across channels and translate findings into actionable, data-driven recommendations to improve future performance
• Innovate and implement test-and-learn strategies along with delivering results
• Analyze social media landscape to supply actionable insight (in real-time) to both the social and greater marketing team with hot topics, breaking news, sentiment/market observations
• Engage and build social media communities through one-on-one as well as one-to-many conversations

Qualifications & Requirements

• Possesses 3-5 years of professional experience in digital marketing or social media roles.
• Self-motivated, driven to achieve results, and proactive in their work.
• Demonstrates a clear, concise, and adaptable communication style, incorporating creativity and humor when appropriate.
• Exhibits a keen understanding and awareness of the cryptocurrency market.
• Holds strong knowledge of Reddit and its various cryptocurrency-focused sub-communities.
• Well-versed in managing and operating on key social media platforms including X (Twitter), TikTok, Facebook, Instagram, LinkedIn, and YouTube.
• Demonstrates a strong sense of responsibility and the ability to effectively multitask and manage multiple social media channels concurrently.
• Professional Blockchain experience preferred
• Experience or understanding of how Web3 works, including interacting with wallets, utilizing tokens, and navigating relevant communication channels within the space.
• A meme connoisseur
• Video content creation experience (e.g. IG reels and TikTok) is a plus

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Job Description

• We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• You will escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company
• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and your respective native language skills
• Great at multitasking, prioritizing, and managing time effectively.
• Knowledge or interest in blockchain/digital assets/fin-tech industry 
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)