Latest Jobs at Total Health Trust Limited (THT)

Job Description

• To assist the zone head in the development of the market base(network) and meet sales targets set within the specific zone.
• To action opportunities within the zone to maximize sales and business footprint
• To ensure zonal strategies are implemented
• To distribute technical marketing materials to the relevant clients within each zone
• To ensure that service levels to clients and brokers are up to standard and enquires resolved within the agreed timeframe.

Requirements

• The candidate must be a graduate (BSc, BA, etc)
• Candidate must have a knowledge of NHIS
• HMO experience is an added advantage
• The candidate must have 3-5 years experience in sales 

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Job Description

• To own and facilitate the onboarding process to ultimately ensure that the member has immediate access to their policy from the commencement date
• To resolve all queries and escalations due to the onboarding process in the agreed SLA to ensure a high level of customer service to the members
• To educate all stakeholders (Employer groups) on the products and benefits of the scheme
• To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
• To design wellness value and solutions that can be rolled out to members and employer groups to ensure that Total Health Trust and Blue clients are well informed on general medical issues and scheme products
• To represent the company at client functions and forums in order to keep key relationships with Employer groups
• To conduct a periodic client clinical risk report
• To own the renewals process, this includes new rates, amendments, SLA’s etc to ultimately ensure that the premiums are paid
• To ensure that reports are received, analyzed, distributed and explained to the company and employer groups within the agreed timeline and relevant to the specific business area and need
• To adhere to and live the organizational value.

Qualifications

• The candidate must be a graduate. (BSc, BA, etc)
•  Additional  qualification will be an added advantage
• The ideal candidate must have 3 - 5 years of Experience in a Client Services role 
• Health Maintenance Organization (HMO) experience in a similar role is an added advantage
• Able to work independently as well as a team
• Good laboratory, organizational and administrative skills
• Computer literacy
• Service and customer-oriented
• Communicate effectively, both verbally and in writing to agents, clients, and third parties via e-mail and/or phone.
• Prioritize the list of outstanding issues to effectively handle urgent matters.
• Ensure adequate follow-up and closure on daily tasks and projects.
• Provide management with prompt, timely, and accurate information and escalate issues when appropriate.
• Handle confidential information in a discrete and professional manner.
• Ensure the tracking of client complaints in the company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting

Other Requirements:

• Good communication skills 
• Innovative and quick thinking capabilities
• Innovativeness
• Adaptive
• Decision Making skills
• Integrity
• Ability to work under pressure
• Adaptive, expertise, Result-Oriented, Relationship Skill
• Working with people
• Strategic

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Job Description

• To ensure specific cases are managed in order to receive the best outcome
• To facilitate the process of pre-authorizations and authorizations between the provider and the scheme and to give feedback to the relevant party concerned
• To resolve all queries from providers and members on specific cases and within the agreed SLA
• To vet specific case requests from providers and members to ensure that the treatment is cost-effective and in line with best practice
• To ensure ongoing case management (including hospital visits) of high-risk members and specific hospital cases
• Track and manage staff performance and co-ordination within the Case Management team
• To advise members on individual benefits and how to best utilize these benefits
• To adhere to and live the organizational values.

Qualifications

• Medical Degree (Doctor)
• Masters in Medicine or Public Health - (Advantageous)
• 6-10 years Experience
• Experience in an HMO is an added advantage

Other Requirements:

• Good communication skills
• Innovative and quick thinking capabilities
• Innovativeness
• Adaptive
• Decision-Making skills
• Integrity
• Ability to work under pressure
• Adaptive, expertise, Result-Oriented, Relationship Skill
• Working with people
• Strategic