Latest Jobs at Talent Spur Advisory Limited

Job Summary

• The Program and Operations Lead will be responsible for implementing transformative program initiatives, business reporting, program operations and supporting business development.
• S/he will support the efforts of program activities, build relationships with key stakeholders (internal and external) and effectively collaborate with them to ensure successful implementation of project objectives and achievement of corporate goals.
• The individual must be a business professional and will be responsible for a diverse set of programmatic and operational related tasks which must be performed with decisiveness and accuracy for effective business performance.

Job Responsibilities 

• Drives organization-wide implementation of programmatic and organizational initiatives. Research new strategies, technologies, and alternative methods to improve efficiency across the organization.
• Develops dashboards and presents all organization's events, status reports, pipelines, etc.; follows up with appropriate personnel on updates and action plans.
• Supports in developing, proofreading, editing, etc., business reports, proposals, presentation slides, donor/partner documentation, and other related materials.
• Serves as point of contact and maintains positive and effective relationships with key internal and external stakeholders.
• Works closely with Finance and Team Leads in support of program budget management for planned activities in compliance with grant agreements; acts as a point of contact on budget and actual status.
• Monitors weekly events to ensure we are showcasing our activities on our website, intranet, and social media channels.
• Takes up other tasks as assigned by Supervisor.

Skills and Knowledge
The requirements listed below are representatives of the knowledge, skills, and/or ability required to successfully perform this job:

• Hands-on experience in project management, project administration, communications, policy development, and other administrative functions are required.
• Exceptional organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail, time management, within budget and high-quality standards.
• Strong administrative and budget management skills, planning, reporting, monitoring, and evaluation skills.
• Strong problem-solving skills and project management ability.
• Strong interpersonal, written and oral communication skills, effective in building relationships with internal and external stakeholders; representing and liaising with external parties as well as in group and workshop facilitation.
• Results-driven and solution-oriented approach to work, proven personal initiative and an ability to respond proactively and positively to ambiguity.
• Able to work effectively within a matrix structure, requiring strong communication, organization and negotiation skills.
• Ability to monitor own work performance and the performance of the team.
• Should be a strong decision-maker
• Excellent skills in Microsoft Office Suite - Microsoft Word, PowerPoint and Excel, and other software skills.

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Job Description

• Seeking an experienced and results-driven Operations Manager to join our team and play a key role in optimizing our internal processes for efficiency and effectiveness.
• The Operations Manager will be responsible for overseeing and improving the day-to-day operations of the company.
• This role requires a strategic thinker with a strong background in operations management, process optimization, and team leadership.

Responsibilities
Operational Strategy:

• Develop and implement operational strategies to enhance efficiency, productivity, and overall performance.
• Collaborate with senior management to align operational goals with the company's strategic objectives.

Process Optimization:

• Analyze current operational processes and identify opportunities for improvement.
• Implement changes and initiatives to streamline workflows and reduce operational costs.

Team Leadership:

• Lead and manage the operations team, providing guidance, support, and performance feedback.
• Foster a positive and collaborative work environment.

Resource Management:

• Monitor and manage resources, including personnel, equipment, and facilities, to ensure optimal utilization.
• Work closely with relevant departments to address resource needs.

Quality Assurance:

• Implement and monitor quality assurance processes to ensure high standards in service delivery.
• Establish and track key performance indicators (KPIs) for operational excellence.

Budget Management:

• Collaborate with finance to develop and manage the operations budget.
• Monitor expenditures and identify cost-saving opportunities.

Vendor Management:

• Oversee relationships with external vendors and suppliers.
• Negotiate contracts and ensure compliance with agreed-upon terms.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of proven experience in operations management, preferably in the media or related industry.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal skills.
• Ability to work collaboratively and communicate effectively across departments.
• Knowledge of industry best practices and trends in operations management.

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Job Summary

• The IT Manager will report to the Information Technology Lead and will be responsible for creating transformative solutions and supporting both users and IT Infrastructure in such a way that promotes overall efficiency across the organization. The IT Manager will provide support services to users, analyze and diagnose HSDF’s IT infrastructure, gather and validate business requirements, and play a pivotal role in designing and implementing various technology solutions.

Key Responsibilities

• Work with the team to research, develop, present and run value-driven business transformation initiatives.
• Liaise with users to gather and validate business requirements for IT projects.
• Train and supports end-users on the business applications.
• Test new systems against predetermined requirements to determine go-live decisions.
• Contribute to IT policies and strategies development.
• Source and manage IT vendors’ relationships.
• Manage Microsoft Office 365, Azure, SAP, and AWS tenants.
• Coordinate the periodic measurement, analysis, and reporting of Information Security Key Risk Indicators and maintain the IT Risk Register
• Support the development and implementation of awareness programs and campaigns to promote information security consciousness and compliance.
• Participate in coordinating responses and remediation of security incidents.
• Provide deskside and remote support services to employees
• Install, support, and uninstall software applications
• Install and manage various hardware, including laptops, desktops, printers, firewalls, routers, access points, and servers.
• Support the IT team in developing network recovery and backup restoration processes
• Provide network configuration, test, support, and maintenance
• Provide infrastructure status reports regularly
• Plan and conduct proactive monitoring, analysis, assessment, and reporting on the system and network security events and compliance status

Qualifications, Experience, and Competency Requirements

• University Degree or its equivalent
• IT professional certification will be an added advantage
• At least 8 years of combined experience across IT service delivery, project management, infrastructure, and security.
• Good working knowledge of IT operations, policies, and best practice procedures in alignment with the International Organization for Standardization.
• Practical knowledge of Information Security measures and best practices on prevention, monitoring, remediation, and reporting
  Proficient in networks, software (MAC and Windows OS), and hardware.
• Strong knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint.
• Fluent in spoken and written English.Proven analytical skills, time management skills, writing ability and written and oral communications skills in English.
• Must be able to work collaboratively with others in a participative management environment, working independently as well as working in a team
• Must be able to take initiative where appropriate, proffer solutions to bottlenecks and challenges
• Demonstrated expertise in applying rigorous analytical skills to understand and improve business operations
• Strong organizational and project management skills.

Key Performance Indicators

• Substantial returns on technology investments
• Cost-saving opportunities
• Number of unresolved complaints against total incidents logged
• 99% security remediation
• Cycle time to resolve problems or issues
• 90% participation in team activities
• Internal customer satisfaction level