Latest Jobs at T2

Job Summary

Manage internal and external stakeholders and ensure efficiency of the various relevant processes from partner/service onboarding to product management, customer, regulatory and partner management to guarantee and improve business performance.

Roles and Responsibilities

Operational

• Oversee the technical go-to-market process for new services by establishing and maintaining relationships with key internal and external stakeholders in the product delivery processes.
• Facilitate the registration, onboarding, and support of new partners/aggregators, and keep contact/service information database.
• Interface with all relevant stakeholders including but not limited to Customer Care, Regulatory & Compliance, Legal, VAS Planning & Operations, IT, Segment Marketing etc. to ensure customer, regulatory and all legal requirements are promptly addressed.
• Monitor invoicing and payment process and keep track of current financial status of all partners.
• Management of the Digital Business product catalogue and shortcode database.
• Responsible for tracking contract status and facilitate the timely renewals of expiring contracts.
• Develop and maintain relationships with partners and track achievement of SLAs.
• Keep abreast of global and local best practices as it relates to existing and emerging VAS technology.
• Monitor and report on competitor activity with regards to new products and services.
• Prepare/compile agreed periodic (daily, weekly, monthly etc.) service integration activity and performance reports for the attention of the Manager, VAS & Digital Service.
• Ensure full adherence to customer complaint and resolution process for all SMS, USSD, portal and IVR-based MASP & MFS services.
• Management of the DND service.
• Perform other duties as assigned by the Manager, VAS & Digital Services

Education and Experience

• First degree or its equivalent from a reputable University.
• 2 - 5 years’ experience with working knowledge of the Value-Added Services industry, Vendor Management and Product Development processes.

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Job Summary

Perform Value added Service end to end troubleshooting, conduct VAS health checks, and carry out end to end KPI analysis and Performance optimization

Ensure the implementation, maintenance and operations of VAS nodes and effectively monitor all data related links

Roles and Responsibilities

• Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS’s network.
• Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, CRBT, SMSC, IPCC, SCG, etc, as required to prevent, isolate, and resolve network faults.
• Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
• Review recommendations of the internal audit function relating to both CS and PS VAS system policies, standards, guidelines and operations and take action as required.
• VAS Systems and Services’ diagnosis and resolution of issues to ensure MTTR and other service availability KPIs are met
• Development, configuration, and integration of all VAS solutions/systems in line with the Digital strategy execution plan
• Technical reviews to implements solutions and workarounds for faults/incidents
• Properly escalate and document unresolved service or system issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed within SLA
• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. 
• Collaborate with both Technical and Business teams to ensure seamless deployment of products
• Proactively manage capacity and ensure VAS systems operate below 70% utilization
• Mobilizes smooth operation of VAS nodes; testing and integration of new NE with the existing network.
• Takes care of all VAS related servers including their connectivity with all the other nodes
• Supervise maintenance of all VAS services i.e., nodes (SMSC, USSD, IVR, CRBTs, etc) in the network.

Education and Experience

• First degree in Electrical/Electronic or Computer Engineering.
• 5 years of experience in telecommunication sector.
• Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH) protocols
• Preferable with Knowledge on VAS systems like SMSC, SMPP-GW, VoiceMail, VoiceSMS, RBT, SDP(Service Delivery Platform), RSC(Roaming Service Center), USSD, Collect Call, WAP/WEB Portal, Mobile TV, MMSC, WAP-GW, ADC & OTA, MTA(Mail Transfer Agent)
• Good knowledge in operating systems like Windows, Red hat or SUSE Linux, SUN Solaris and etc.
• Good knowledge in database like MySQL, SQL, Oracle and etc
• Good knowledge of shell scripting and software engineering.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred
• Knowledge and basic experience in cloud infrastructure and network function virtualization. 

Required Capabilities

Knowledge

• Familiar with VAS equipment and platform
• Working knowledge of Microsoft IIS and ASP.Net; Web/internet content filtering
• IP Technologies 
• Knowledge of Database Management and SQL query
• Strong knowledge of (SMPP, SMPP3.4,OS(UNIX, Linux)
• Domain name, service configuration and management,
• Good communication skills and strong customer –
• Personal Effectiveness
• Problem Solving
• Teaming

Behavior

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

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Job Summary

• The Specialist Youth Segment will contribute to developing and executing strategic plans aimed at increasing subscriber numbers and revenues.
• Responsible for developing cutting-edge initiatives to drive the achievement of business objectives of the Youth Segment.
• The Specialist Youth Segment will be charged with the responsibility of effective product performance monitoring, interpreting results, and taking actions for improvement.
• Responsible for monitoring and reporting on all competitive activities in the market to stay ahead in the Youth Segment.

Roles and Responsibilities

• Identify new market and usage opportunities within the youth segment.
• Develop and execute strategic plans aligned with the departmental objectives.
• Execute initiatives aimed at driving revenue and subscriber base growth of the youth segment.
• Provide input in the development of concepts for promotional campaigns.
• Ensure on-ground marketing activations are designed and implemented successfully pan Nigeria.
• Conduct regular market research to stay updated on evolving trends, competitors' activities, and emerging opportunities within the youth segment.
• Utilize data analytics to understand customer behavior, preferences, and trends within the youth segment.
• Prepare agreed periodic activity and performance reports for the attention of the Manager Core Products.
• Manage relationships across the organization to facilitate timely, qualitative and cost-effective project delivery.
• Contribute to building and maintaining brand strength and TOMA through advertising, media, and other marketing vehicles.
• Manage and Coordinate brand promotion, product launches, and revamps end-to-end.
• Manage relationships with key agencies on an ongoing basis.
• Assist with logistics for awareness campaigns, fairs, and ad-hoc surveys aimed at promoting T2 products and services within the Youth/Teen market segment.
• Responsible for management of existing products and presenting innovative ideas aimed at creating new propositions and related profit streams.
• Review all communication materials of all youth segment products and make improvement recommendations.
• Monitor all deployed communication materials of the youth segment such as OOH, Radio Jingles, TVCs, etc., and ensure Brand consistency.
• Facilitate Product training across Regions Nationwide.
• Research into the industry needs (Identify industry gaps) to identify product matching within assigned segment.
• Collaborate with Product Development Team, Brands, PR, Sales, etc. for Product launch.
• Other duties as assigned by line manager but within the scope of this job role.

Education and Experience

• Bachelor's degree in any relevant field. Relevant Professional Certifications are an advantage.
• 3-5 years' experience in Telecoms or FMCG, with at least 1 year experience in consumer-focused marketing. Experience in development of Marketing plans, advertising materials, and product life cycle monitoring will be an advantage.
• 2 years’ experience in management of Consumer Segment product(s) within Telecoms industry (Preferred).
• Experience in general segment or micro-segmentation responsibilities either in Telecoms or FMCG (Optional).
• Familiarity with trends in the youth/teen space.
• Understanding of the regional peculiarities and opportunities.
• Ability to effectively execute both tactical and strategic plans.
• Good understanding of social and digital media.
• Customer segmentation & profiling skills.
• Great communication skills.
• Research, analytics, negotiation & persuasion skills.
• Report writing & data visualization.
• Knowledge of the full range of T2 products and services portfolio.
• Market & competitors’ knowledge.
• Ability to build business cases.
• Customer focus and complaints handling skills.
• Networking & relationship building skills.
• Flexibility and adaptability.