Specialist VAS & Partnership Management at T2 (Formerly 9Mobile)

Job Summary

Manage internal and external stakeholders and ensure efficiency of the various relevant processes from partner/service onboarding to product management, customer, regulatory and partner management to guarantee and improve business performance.

Roles and Responsibilities

Operational

• Oversee the technical go-to-market process for new services by establishing and maintaining relationships with key internal and external stakeholders in the product delivery processes.
• Facilitate the registration, onboarding, and support of new partners/aggregators, and keep contact/service information database.
• Interface with all relevant stakeholders including but not limited to Customer Care, Regulatory & Compliance, Legal, VAS Planning & Operations, IT, Segment Marketing etc. to ensure customer, regulatory and all legal requirements are promptly addressed.
• Monitor invoicing and payment process and keep track of current financial status of all partners.
• Management of the Digital Business product catalogue and shortcode database.
• Responsible for tracking contract status and facilitate the timely renewals of expiring contracts.
• Develop and maintain relationships with partners and track achievement of SLAs.
• Keep abreast of global and local best practices as it relates to existing and emerging VAS technology.
• Monitor and report on competitor activity with regards to new products and services.
• Prepare/compile agreed periodic (daily, weekly, monthly etc.) service integration activity and performance reports for the attention of the Manager, VAS & Digital Service.
• Ensure full adherence to customer complaint and resolution process for all SMS, USSD, portal and IVR-based MASP & MFS services.
• Management of the DND service.
• Perform other duties as assigned by the Manager, VAS & Digital Services

Education and Experience

• First degree or its equivalent from a reputable University.
• 2 - 5 years’ experience with working knowledge of the Value-Added Services industry, Vendor Management and Product Development processes.