Latest Jobs at Pulse NG

Job Summary

• The Head of Account Management will be responsible for leading and overseeing the account management team, ensuring exceptional client satisfaction and retention.
• The ideal candidate will be a seasoned professional with extensive experience in account management, exceptional leadership skills, and a proven track record of achieving client satisfaction and revenue targets.

Key Responsibilities
Leadership and Team Management:

• Lead, mentor, and develop a high-performing account management team.
• Set performance goals, conduct regular reviews, and provide feedback to team members.
• Foster a collaborative and inclusive team culture, encouraging continuous learning and development.

Client Relationship Management:

• Develop and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for major accounts, ensuring client needs are met and expectations are exceeded.
• Regularly meet with clients to review account performance, address concerns, and identify opportunities for upselling and cross-selling.

Strategic Planning and Execution:

• Develop and implement account management strategies aligned with the company's business objectives.
• Identify and pursue new business opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales and marketing teams to develop tailored solutions for clients.

Performance Monitoring and Reporting:

• Monitor and analyze account performance metrics, preparing regular reports for senior management.
• Identify trends, issues, and opportunities, and implement corrective actions as needed.
• Ensure all client accounts are managed within budget and meet profitability targets.

Process Improvement:

• Continuously assess and improve account management processes and practices.
• Implement best practices and tools to enhance efficiency and client satisfaction.
• Ensure compliance with company policies, industry regulations, and client agreements.

Cross-Functional Collaboration:

• Work closely with product development, customer service, and other departments to ensure seamless service delivery.
• Provide client feedback to internal teams to drive product and service improvements.
• Participate in strategic planning and business development initiatives.

Qualifications
Education:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 7-10 years of experience in account management, client services, or a related field.
• Proven track record of managing key accounts and achieving revenue growth targets.
• Experience in a leadership or managerial role, with a demonstrated ability to lead and develop a team.

Skills and Competencies:

• Client Focus: Strong commitment to providing excellent service and maintaining high client satisfaction.
• Leadership: Exceptional leadership and team management skills, with the ability to inspire and motivate others.
• Strategic Thinking: Ability to develop and implement strategic plans to achieve business objectives.
• Communication: Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Technical Proficiency: Familiarity with CRM software and other account management tools.

Personal Attributes:

• Proactive: Self-starter with a proactive approach to identifying and addressing issues.
• Collaborative: Team player with strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Results-Driven: Focused on achieving results and driving continuous improvement.

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Job Summary

• As a Senior Brand Strategist, you will be responsible for developing strategies, presenting recommendations, market research, and generating original ideas.
• Our ideal candidate should be a seasoned professional who can develop business improvement plans and strategies.

Responsibilities

• Own all aspects of client projects, manage projects and work with campaign/project manager to establish timelines, and present key findings/deliverables when required
• Propose new concepts and approaches that may align with client goals
• Design and manage digital solutions to meet clients’ needs
• Communicate best practices that will help clients achieve their goals
• Provide expertise in developing and presenting new strategic opportunities
• Provide creative ideas working with the creative department and other business units.

Requirements

• A good First Degree in any discipline
• MBA/ Relevant Masters’ degree will be an advantage
• APCON certification is required/welcomed
• A minimum of 5 years experience in Marketing & Communications where 3 years must have been spent as a Strategist and 1 year in a senior role.
• Proficient use of presentation software/applications.
• Strong communication and analytical skills.

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Job Summary

• As an Art Director, you will be responsible forleading the visual direction for digital campaigns, collaborating with cross-functional teams to deliverhigh-quality creative solutions.
• Our ideal candidate should be a seasoned professional who can play a keyrole in conceptualizing and executing visual content that meets client objectives and enhances brandidentities.

Responsibilities

• Lead the conceptualization and execution of visual content across various digital platforms.
• Collaborate with clients and internal stakeholders to understand goals and translate them into effective visual strategies.
• Contribute innovative ideas and strategies during brainstorming sessions.
• Manage and mentor junior team members, providing guidance and feedback to ensure project success.
• Conduct market research and competitor analysis to identify opportunities for visual differentiation.
• Present visual concepts and strategies effectively to clients and internal teams.

Requirements

• Bachelor’s degree in Graphic Design, Fine Arts, or related field.
• 3-5 years of experience in art direction within a digital agency.
• Strong portfolio showcasing creative vision and digital design expertise.
• Proficiency in Adobe Creative Suite and other digital design tools.
• Excellent project management skills and ability to meet deadlines.
• Ability to collaborate effectively with clients and cross-functional teams.