Head of Account Management at Pulse NG

Job Summary

• The Head of Account Management will be responsible for leading and overseeing the account management team, ensuring exceptional client satisfaction and retention.
• The ideal candidate will be a seasoned professional with extensive experience in account management, exceptional leadership skills, and a proven track record of achieving client satisfaction and revenue targets.

Key Responsibilities
Leadership and Team Management:

• Lead, mentor, and develop a high-performing account management team.
• Set performance goals, conduct regular reviews, and provide feedback to team members.
• Foster a collaborative and inclusive team culture, encouraging continuous learning and development.

Client Relationship Management:

• Develop and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for major accounts, ensuring client needs are met and expectations are exceeded.
• Regularly meet with clients to review account performance, address concerns, and identify opportunities for upselling and cross-selling.

Strategic Planning and Execution:

• Develop and implement account management strategies aligned with the company's business objectives.
• Identify and pursue new business opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales and marketing teams to develop tailored solutions for clients.

Performance Monitoring and Reporting:

• Monitor and analyze account performance metrics, preparing regular reports for senior management.
• Identify trends, issues, and opportunities, and implement corrective actions as needed.
• Ensure all client accounts are managed within budget and meet profitability targets.

Process Improvement:

• Continuously assess and improve account management processes and practices.
• Implement best practices and tools to enhance efficiency and client satisfaction.
• Ensure compliance with company policies, industry regulations, and client agreements.

Cross-Functional Collaboration:

• Work closely with product development, customer service, and other departments to ensure seamless service delivery.
• Provide client feedback to internal teams to drive product and service improvements.
• Participate in strategic planning and business development initiatives.

Qualifications
Education:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 7-10 years of experience in account management, client services, or a related field.
• Proven track record of managing key accounts and achieving revenue growth targets.
• Experience in a leadership or managerial role, with a demonstrated ability to lead and develop a team.

Skills and Competencies:

• Client Focus: Strong commitment to providing excellent service and maintaining high client satisfaction.
• Leadership: Exceptional leadership and team management skills, with the ability to inspire and motivate others.
• Strategic Thinking: Ability to develop and implement strategic plans to achieve business objectives.
• Communication: Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Technical Proficiency: Familiarity with CRM software and other account management tools.

Personal Attributes:

• Proactive: Self-starter with a proactive approach to identifying and addressing issues.
• Collaborative: Team player with strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Results-Driven: Focused on achieving results and driving continuous improvement.