Latest Jobs at PressOne Africa

Role Overview

• As a Senior UX Writer & Content Strategist, you will be responsible for crafting well-structured, engaging, and easy-to-understand content that helps customers navigate our platform, troubleshoot with ease, and maximize their PressOne experience.
• This role blends UX writing, product education, and content strategy to drive customer satisfaction and product adoption.

Key Responsibilities

UX Writing & Content Strategy

• Write clear, concise, and user-friendly content for emails, in-app messages, newsletters, blogs, and help guides.
• Simplify complex technical product features into digestible, non-technical content for business owners, managers, and teams.
• Develop engaging, conversion-focused content that enhances the user experience and reduces churn.

Enhancing Self-Serve Support

• Build and continuously refine PressOne’s knowledge base, FAQs, and troubleshooting guides.
• Collaborate with the support team to create content that addresses frequent customer issues.
• Improve onboarding sequences and product education content to help new users set up their PressOne accounts successfully.

Collaboration & Content Optimization

• Work closely with product managers, designers, engineers, and customer support teams to ensure a seamless user experience.
• Conduct A/B testing and use customer insights to refine and improve content over time.
• Develop micro-copy (e.g., button labels, error messages, onboarding steps, tooltips) to improve product usability.

Qualifications & Experience

• 5+ years of experience in UX writing, content strategy, or related roles.
• Proven ability to write with clarity, simplicity, and precision—no fluff, no jargon.
• Experience writing for SaaS, B2C, or communication tools is a plus.
• Strong understanding of customer pain points and the ability to anticipate questions before they arise.
• Ability to structure content effectively using formatting, headings, and visual hierarchy.
• Experience working with cross-functional teams (product managers, designers, engineers, and customer support).
• Knowledge of A/B testing, customer insights, and content performance tracking.
• Familiarity with documentation tools like Slite is a plus.
• Impeccable proofreading and editing skills.
• Strong ability to translate complex technical concepts into simple, customer-friendly content.
• Fast execution and high attention to detail.

go to method of application »

Role Overview

• The Senior Visual Designer will be responsible for leading the creative direction and execution of marketing campaigns, ensuring high-quality visual storytelling across all platforms. This role requires a seasoned designer with experience in top marketing or digital agencies, strong leadership capabilities, and the confidence to take full ownership of visual projects.

Key Responsibilities

Creative Leadership

• Define and execute the visual strategy for marketing and branding campaigns.
• Maintain brand consistency across all design assets and communication materials.
• Lead design sprints and brainstorming sessions to drive creative excellence.

Campaign Design & Execution

• Design end-to-end visuals for product launches, marketing campaigns, and digital content.
• Work closely with the content and marketing teams to create high-impact visuals.
• Oversee and approve design work from junior designers and freelancers.

Team & Process Management

• Implement processes for design review, feedback, and iteration.

Qualifications & Experience

• 7+ years of experience in visual design, preferably in a top marketing or digital agency.
• Proven experience leading design projects and managing design teams.
• Strong portfolio showcasing high-quality campaign visuals and brand identity work.
• Expertise in design tools like Adobe Creative Suite, Figma, and other relevant software.
• Excellent leadership, communication, and project management skills.