Latest Jobs at Olam Agri

Job Summary

As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:

• Provide Level 2/3 SAP Application Support:
  • Troubleshoot and resolve complex SAP issues
  • Provide timely and effective solutions to user queries and incidents
  • Perform root cause analysis and implement preventive measures
• Manage SAP Incidents and Service Requests:
  • Prioritize and manage incidents and service requests
  • Adhere to defined SLAs and KPIs
  • Escalate issues to relevant teams as needed

Job Description

• Proficient in SAP Modules – PP, QM and MM
• Good understanding of SAP Master data requirements
• Prior experience in managing SAP service requests -L1 Tickets
• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
• Have worked in some key projects – SAP, other applications
• Good individual contributor and team player

Profile Description

• Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.
• Ensure the stability and optimal performance of our SAP applications.
• Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
• Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
• Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.
• Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.
• Champion continuous improvement for application support processes.

Requirements

• Minimum 6 years of hands-on experience with SAP applications.
• Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
• Excellent analytical skills with a strong aptitude for data analysis and management reporting.
• Experience in leading and managing IT projects, particularly within SAP.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
• Proactive, problem-solving mindset with a commitment to continuous improvement.

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• Provide technical support for desktops, laptops, printers, and mobile devices
• Install, configure, and troubleshoot hardware and software issues
• Manage Active Directory, user accounts, and group policies
• Monitor system performance and ensure reliability and availability
• Perform regular system updates, patches, and backups
• Maintain inventory of IT assets and documentation
• Assist with network troubleshooting and basic server maintenance
• Collaborate with other IT staff on infrastructure projects
• Ensure compliance with security protocols and data protection policies

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• 6 to 8 years of SAP experience.
• Must have at least two full lifecycle SAP R/3 implementation experience and three or four roll out/support project experience is mandatory.

Profile Description

• Strong knowledge in basic accounting concepts.
• Quick understanding of business requirement and process design skills.
• Good communication and interpersonal skills
• Ability to analyze problems and provide clear recommendations
• Strong knowledge of SAP FICO module and needs to have clear understanding of various FICO process.
• Configure, test, support and implement SAP FICO solutions
• Strong knowledge in Finance module and its sub modules.
• Strong knowledge in Product costing, Material ledger, actual costing and COPA
• Strong knowledge in business requirement gathering, BBP preparation, Initial stock upload process, Preparation of test Scripts/Case preparation, User manual preparation, Unit testing and Integration testing.
• Should have knowledge in preparing functional specifications for various developments.
• Experience and knowledge of key integration points with FI/CO modules [FI-MM/FI-SD / CO-PP/ FI-CO ]
• Candidate should have strong work experience in handling CO-PC/CO-ML$AC/COPA