Latest Jobs at Ntel Nigeria

Job Summary

• The Head, Network Operations & Service Delivery is responsible for leading the operational management, service assurance and delivery governance of NTEL’s technology infrastructure and customer services. The role provides leadership across Network Operations, Service Delivery, Operational Excellence and the Technology Mobilisation Office (TMO), ensuring that network services remain reliable, customer-focused and operationally efficient. The position establishes operational governance, standard operating procedures, service management frameworks and operational readiness processes to support NTEL’s technology transformation and commercial growth. The role serves as the operational authority within the Chief Technology & Innovation Office (CTIO), ensuring seamless transition of projects into Business-as-Usual (BAU) operations while driving continuous improvement across technology operations

Key Responsibilities

Network Operations

• Lead the day-to-day operation of NTEL’s technology infrastructure and Network Operations Centre (NOC).
• Ensure proactive monitoring of network performance, service availability and operational health.
• Manage Incident, Problem and Change Management processes.
• Coordinate operational response during critical network events.
• Drive operational efficiency through automation and continuous improvement.
• Ensure operational readiness for new technologies and service launches.

Service Assurance 

• Lead end-to-end service assurance across all technology services. 
• Monitor service quality and customer experience. 
• Coordinate resolution of major incidents and customer-impacting issues. 
• Establish service reporting dashboards and operational performance reviews.
• Ensure compliance with agreed Service Level Agreements (SLAs).

Delivery Governance

• Establish operational governance across network deployment and service delivery activities.
• Review operational readiness for project implementation and customer acceptance.
• Participate in Change Advisory Boards (CAB) and operational governance forums.
• Ensure compliance with operational standards, methodologies and quality processes.
• Coordinate cross-functional operational planning across Engineering, Commercial and Enterprise teams.

Operational Excellence & Process Improvement

• Develop and maintain Standard Operating Procedures (SOPs).
• Standardise operational workflows across the Technology organisation.
• Drive automation initiatives to improve operational efficiency.
• Lead continuous improvement programmes across Operations.
• Monitor operational KPIs and implement improvement initiatives.
• Promote operational best practices and governance.

Technology Mobilisation Office (TMO)

• Establish and coordinate the Technology Mobilisation Office (TMO).
• Coordinate operational readiness for all technology programmes.
• Ensure structured transition from project implementation into operational support.
• Coordinate Go-Live readiness assessments.
• Track implementation milestones and operational dependencies.
• Facilitate cross-functional programme governance and executive reporting.

Strategic Programme Support Provide operational leadership for:

• National Roaming Programme
• Project NOVA
• Air Fiber Expansion
• Enterprise Connectivity Services
• Digital Services
• Future Technology Deployments
• Responsibilities include:
• Operational readiness Service acceptance
• Operational risk assessment
• Go-Live planning
• Service transition
• Post Go-Live support

Customer Experience & Service Quality

• Monitor customer-impacting operational performance.
• Drive initiatives to improve service quality and customer satisfaction.
• Analyse operational trends and recommend corrective actions.
• Ensure operational decisions support customer experience objectives.

Vendor & Service Partner Management

• Manage operational relationships with managed service providers and technology vendors.
• Monitor vendor performance against agreed SLAs and KPIs.
• Coordinate operational escalations with external partners.
• Support operational acceptance of vendor deliverables.
• Ensure vendor compliance with operational standards.

Team Leadership

• Lead and develop Operations, Service Assurance and TMO teams.
• Build a culture of operational discipline, accountability and customer focus.
• Develop technical capability and succession plans.
• Promote continuous learning and operational excellence.
• Foster collaboration across Engineering, IT, Commercial and Enterprise teams.

Requirements

• Bachelor’s Degree in Electrical/Electronics Engineering, Telecommunications Engineering, Computer Science or a related discipline.
• Master’s Degree is an added advantage.
• Minimum of 8–10 years’ experience in telecommunications operations, network rollout or managed services.
• Minimum of 3 years in a technical operations, service delivery or network implementation leadership role.
• Demonstrated experience managing multi-vendor telecommunications environments.
• Experience establishing operational governance, delivery processes and service management frameworks.
• Strong understanding of mobile, fixed and enterprise telecommunications operations.

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Job Summary

• The Head, Active Networks & Engineering is responsible for leading the planning, engineering, deployment, optimisation and evolution of NTEL’s Active Network infrastructure. The role provides strategic and operational leadership across Mobile Access, Fixed Wireless Access and Fixed Access Networks, ensuring that network investments support the Company’s commercial objectives, technology roadmap and long-term growth strategy. The role serves as the principal engineering authority for Active Networks within the Chief Technology & Innovation Office (CTIO), providing technical leadership across engineering teams, strategic programmes, technology partners and vendors. The position is accountable for engineering governance, network performance, technology evolution and the successful delivery of major network transformation initiatives.

Key Responsibilities

Active Network Engineering

• Lead engineering activities across Mobile Access, Fixed Wireless Access and Fixed Access Networks.
• Oversee network planning, design, deployment, integration and optimisation activities.
• Approve engineering designs, implementation methodologies and technical documentation.
• Ensure engineering standards and best practices are consistently applied across all network deployments.
• Support the evolution of NTEL’s access network technologies.

Network Planning & Expansion

• Develop network expansion and capacity plans aligned with business objectives.
• Lead rollout planning for new sites, coverage expansion and service launches.
• Identify network bottlenecks and recommend expansion initiatives.
• Ensure efficient utilisation of network infrastructure and engineering resources.
• Support strategic planning for future network growth.

Strategic Programme Delivery Provide engineering leadership across strategic initiatives including:

• National Roaming Programme
• Project NOVA
• Air Fiber Expansion
• Fixed Network Expansion
• Enterprise Connectivity Solutions
• Future Network Technologies Responsibilities include:
• Technical solution validation
• Engineering approvals
• Design reviews
• Risk assessment and mitigation
• Acceptance testing
• Deployment governance

IP & Wholesale Network Integration

• Provide engineering oversight for the integration of Active Networks with NTEL’s Carrier IP and Transport Network.
• Work closely with the Manager, IP & Datacom Networks to deliver scalable Layer 2 wholesale services and enterprise connectivity solutions.
• Ensure Active Network designs support current and future broadband, wholesale and enterprise service requirements.
• Support the engineering integration of Data Centres, Internet Transit and Carrier Ethernet services with the Active Network.

Network Performance & Optimisation

• Drive continuous improvement of network quality, customer experience and engineering performance.
• Lead network optimisation initiatives to improve coverage, capacity, accessibility, retainability and throughput.
• Oversee feature implementation, network benchmarking and performance improvement programmes.
• Review network KPIs and implement engineering actions to achieve agreed service targets.
• Promote engineering best practices through proactive performance analysis and continuous optimisation.

Vendor & Partner Management

• Manage technical relationships with equipment vendors, technology partners and system integrators.
• Review technical proposals and engineering solutions.
• Support technical evaluations, acceptance testing and solution validation.
• Monitor vendor technical performance and ensure compliance with engineering standards.
• Serve as the primary engineering interface between NTEL and strategic technology partners.

Technology Standards & Governance

• Establish engineering standards, policies and design principles.
• Develop and maintain network engineering guidelines and documentation.
• Review technical risks and implement mitigation strategies.
• Ensure compliance with internal engineering governance and industry best practices.
• Promote continuous improvement in engineering quality and delivery.

Team Leadership

• Lead, mentor and develop engineering managers, specialists and project teams.
• Build a culture of technical excellence, accountability and continuous improvement.
• Identify capability gaps and develop technical succession plans.
• Promote innovation, knowledge sharing and engineering best practices.
• Foster collaboration across Engineering, Operations, Commercial and Enterprise teams.

Requirements

• Bachelor’s degree in electrical/Electronics Engineering, Telecommunications Engineering, Computer Science or a related discipline.
• Master’s Degree is an added advantage.
• Minimum of 10 years’ experience in telecommunications engineering.
• Minimum of 5 years in a senior engineering leadership role.
• Demonstrated experience in planning, deploying and optimising carrier-grade mobile and fixed access networks.
• Experience leading cross-functional engineering teams and strategic transformation programmes.
• Strong understanding of mobile, broadband and wholesale telecommunications networks.