Jobs at Ren San & Co.

Job Summary

• The Front Desk / Reception Officer serves as the first point of contact for guests, visitors, and clients at a Hospitality Business. This role is responsible for creating a warm, professional, and luxury guest experience while ensuring the smooth coordination of front office operations and guest communication.
• The successful candidate will manage guest check-ins and check-outs, reservations, inquiries, bookings, calls, emails, and day-to-day front desk activities while maintaining a high level of professionalism and customer service. The Front Desk Officer will also coordinate with housekeeping, maintenance, kitchen staff, and operations management to ensure apartments are guest-ready and all guest requests are handled efficiently.
• This role requires a highly presentable, eloquent, organised, and service-oriented individual who can multitask effectively, maintain composure under pressure, and represent the brand professionally at all times.

Key Responsibilities
Guest Relations and Customer Service:

• Welcome and attend to guests and visitors professionally.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries, reservations, and requests promptly.
• Provide accurate information regarding apartment availability, services, and facilities.
• Ensure guests receive exceptional hospitality and customer service at all times.
• Handle complaints and escalate issues appropriately when necessary.

Front Desk Administration:

• Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
• Maintain accurate booking schedules and guest records.
• Process payments, invoices, and related documentation where required.
• Coordinate room allocations and occupancy schedules.
• Ensure the reception and waiting areas remain neat and presentable.
• Maintain confidentiality of guest and company information.

Operational Coordination:

• Liaise with housekeeping regarding room readiness and cleaning schedules.
• Coordinate with maintenance teams on facility-related concerns.
• Communicate operational updates to management and relevant departments.
• Support daily operational activities and administrative tasks.

Performance Expectations:

• Professional handling of guests and visitors.
• Accurate management of reservations and guest information.
• Timely response to inquiries and guest concerns.
• Smooth coordination with operational departments.
• Maintenance of luxury hospitality standards at the front desk.

Qualifications and Experience

• OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 3 years’ experience in front desk, customer service, hospitality, or administrative roles.
• Strong knowledge of Microsoft Office applications and digital communication tools.
• Excellent spoken and written English communication skills.

Candidate Requirements:

• Male or Female.
• Must be highly presentable and well-groomed.
• Strong communication and interpersonal skills.
• Must possess confidence, composure, and professionalism.

Key Skills and Attributes:

• Eloquence and strong communication ability.
• Customer-service orientation.
• Professional appearance and conduct.
• Strong organisational and multitasking skills.
• Attention to detail and accuracy.
• Ability to work under pressure.
• Strong interpersonal skills and emotional intelligence.

Working Conditions:

• Full-time role based in Maitama, Abuja.
• Working hours are 8:30 AM – 6:00 PM.
• Shift flexibility may occasionally be required.
• Fast-paced hospitality environment requiring professionalism and responsiveness.

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Job Description

• The Finance & Accounts Lead will take ownership of the financial operations across our multiple business entities.
• This is a role that demands strong cashflow control, rigorous financial discipline, accurate and timely reporting, and the ability to translate complex financial data into clear insights for leadership.

Key Responsibilities
Financial Operations & Accounting:

• Manage day-to-day accounting functions including accounts payable, accounts receivable, general ledger, and bank reconciliations.
• Maintain accurate and up-to-date financial records for all business units.
• Process invoices, payments, and expense claims in line with company policies.

Cashflow & Treasury Management:

• Track, monitor, and forecast cashflow across multiple entities to ensure sufficient liquidity for operations.
• Prepare regular cashflow statements and flag potential shortfalls proactively.
• Recommend and implement strategies to optimise working capital.

Financial Reporting & Analysis:

• Prepare monthly, quarterly, and annual financial reports (income statement, balance sheet, cashflow statement) with variance analysis.
• Develop annual budgets and rolling forecasts in collaboration with business heads.
• Provide leadership with clear, simplified commentaries on financial performance and trends.

Cost Control & Expense Management:

• Oversee expense management systems, ensuring all expenditures are properly authorised, documented, and within budget.
• Identify cost-saving opportunities and enforce cost discipline across the group.
• Review and refine internal controls to prevent waste, fraud, and errors.

Audit, Tax & Compliance:

• Coordinate all external audit engagements, ensuring timely and clean audit outcomes.
• Liaise with tax consultants and regulatory bodies to ensure full compliance with FIRS, state, and local tax requirements (VAT, WHT, CIT, PAYE, etc.).
• Prepare and file all statutory returns accurately and on time.
• Stay updated on changes in financial regulations and accounting standards (IFRS).

Stakeholder & Advisor Management:

• Serve as the primary point of contact for auditors, tax advisors, bankers, and other financial partners.
• Support leadership with financial insights for strategic decision-making, pricing, and business planning.

Qualifications
The ideal candidate should possess:

• 5-10 years of experience in insurance brokerage, insurance sales, or business development.
• Strong professional network within insurance companies, underwriting firms, and corporate organisations.
• Proven track record of premium generation and revenue growth.
• Excellent understanding of insurance products, risk management, and brokerage operations.
• Demonstrated ability to lead business development initiatives successfully.

Skills & Requirements:

• Strong sales, negotiation, and closing skills.
• Deep knowledge of insurance products and market operations.
• Commercial and revenue-focused mindset.
• Excellent relationship management and stakeholder engagement skills.
• Strong communication and presentation abilities.
• Strategic thinking and analytical problem-solving skills.
• Ability to work independently and lead high-performing teams.
• Proficiency in Microsoft Office Suite and CRM tools is an added advantage.