Latest Jobs at Novella Africa

Job ID: ZR_128_JOB

Job Summary

• As the Team Lead for Product Managers within our financial service organization, you will be responsible for overseeing a team of Product Managers and driving the development, enhancement, and management of our product portfolio.
• This role requires strong leadership skills, strategic thinking, and a deep understanding of financial services to ensure the team delivers market-leading solutions.

Responsibilities
Team Leadership and Management:

• Lead, mentor, and manage a team of Product Managers.
• Provide guidance and support to team members to ensure alignment with organizational goals and objectives.
• Foster a collaborative team environment focused on innovation and excellence.

Product Strategy and Development:

• Understand and execute the strategic vision for the product portfolio in alignment with organizational goals.
• Conduct market research and competitor analysis to identify opportunities, trends, and potential risks
• Collaborate with cross-functional teams, including finance, software, and sales, to develop and enhance wealth management products.
• Develop and propose comprehensive product strategies, providing market outcome projections for informed decision-making.

Product Lifecycle Management:

• Oversee the entire product lifecycle from ideation to launch, ensuring products meet and exceed customer expectations.
• Develop and maintain detailed product requirement documents, incorporating feedback and adapting to changing market dynamics.
• Implement effective product launch strategies and coordinate marketing efforts with relevant teams.
• Formulate strategies to package and market products, ensuring differentiation, compelling value propositions, and ease of both selling and buying.

Performance Monitoring and Analysis:

• Establish key performance indicators (KPIs) for products and regularly assess product performance against set benchmarks.
• Analyze market trends, customer feedback, and performance data to make informed decisions and recommendations for product improvements.
• Monitor market trends, competitor activities, and price movements, providing recommendations for key decision-making.
• Drive consumer intelligence by developing external and internal data sources, improving the business's understanding of the product's market, competitor activities, and consumer behaviors.

Financial Modelling:

• Undertake financial modeling for products or services and target markets, fostering a deep understanding of the relationships between the product and its market.
• Conduct comprehensive financial modeling to analyze and project the financial performance of products and target markets.

Regulatory Compliance:

• Stay abreast of regulatory changes affecting products and ensure compliance with industry standards.
• Work closely with legal and compliance teams to navigate regulatory challenges and maintain a thorough understanding of industry regulations.

Cross-Functional Collaboration:

• Collaborate with the Software team to ensure seamless integration and functionality of product applications.
• Work closely with relationship managers, financial advisors, and other stakeholders to understand client needs and feedback.
• Collaborate with sales and marketing teams to create effective go-to-market strategies, promotional materials, and sales training.
• Foster strong relationships with internal departments to facilitate effective communication and coordination.

Research Tools and Methods:

• Develop and adopt research tools, sources, and methods that contribute to the business's product marketing management intelligence.

Reporting and Recommendations:

• Generate reports and make recommendations to the Product team, serving as guidance for decision-making regarding new and existing products.
• Any other task as assigned by the Line Manager.

Key Performance Indicators

• % Number of products initiated
• Effectiveness of team leadership and management.
• Quality and effectiveness of PRDs
• Achieve a minimum of 70% accuracy in forecasting revenue growth for the product portfolio.
• Exceed a 20% return on investment (ROI) for new product initiatives within the first year of launch.
• Achieve a 70% success rate in aligning scenario planning projections with actual market conditions and outcomes.
• Ensure a 70% alignment between projected and actual financial performance for the product portfolio, facilitating strategic adjustments.
• Attain a 15% reduction in overall product development and marketing costs through strategic optimization.
• KPI: Maintain a sensitivity analysis accuracy rate of 85% in predicting financial outcomes based on changes in keyvariables.

Requirements

• Bachelor’s Degree in Finance, Business, or a related field.
• Relevant certifications (e.g., CFA, CFP) is a plus.
• Proven experience (6+ years) in product management within the financial services sector, with knowledge of wealth management products.
• Strong understanding of financial markets, investment products, and regulatory frameworks.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines.
• Familiarity with agile development methodologies is an advantage.

Skills/Competencies:

• Finance skills: a deep understanding of the financial markets, credit products (loans and leases), lending practices and strategies, loan terms, and credit risk
• Leadership and Team Management
• Analytical skills: ability to analyze customer and market data, conduct quantitative analysis on loan portfolio performance,
  assess product profitability and identify opportunities for product optimization that impact customer acquisition, retention, and lifetime value.
• Product Strategy: Develop and execute product strategies that impact product positioning, differentiation, and competitive
  advantages.
• Communication, stakeholder management, and negotiation skills: ability to communicate effectively with stakeholders at
  all levels, present concepts and strategies, and obtain stakeholder buy-in with convincing presentations.
• Risk Management: the ability to understand and mitigate risk factors associated with credit product development, ensuring
  compliance with governing principles on lending activities.
• Product lifecycle management: including new products and features development, prioritization of features and enhancements, and roadmap planning.
• Client engagement: understand target customer segments and define personas, ability to sift through customer feedback to identify pain points, and test assumptions to ensure product-market fit and customer satisfaction.
• Project management skills: the ability to oversee initiatives from ideation to launch, define project timelines, align resource allocations, and coordinate project teams to ensure on-time delivery.
• Spreadsheet skills: proficiency in using spreadsheets for financial modeling and analysis.
• Product design thinking skills: ability to interpret product ideas in wireframe designs that display customer empathy and enhance stakeholder understanding of product concepts.

Job Knowledge:

• Ability to manage stakeholders
• Ability to work independently and effectively in a team environment
• Excellent analytical, decision-making, and problem-solving skills
• Attention to accuracy and detail required
• Critical thinking and problem-resolution skills
• Must be technologically savvy.
• Excellent organizational, planning, verbal, and written communication skills
• Competence to analyze financial and non-financial data
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
• Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).

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Job ID: ZR_131_JOB

Job Summary

• As a Head of Telesales, you must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals.
• The Head of Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance.
• You will also lead the development of the telesales team, setting the foundation for exceeding department targets.

Responsibilities
Leadership & Team Management:

• Lead and mentor the Telesales team to achieve peak performance and meet sales targets.
• Develop a high-performing team by recruiting top talent and providing ongoing coaching and professional development.
• Foster a culture of accountability, continuous improvement, and motivation to create a dynamic and successful sales environment.
• Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.

Sales Strategy & Execution:

• Design and implement data-driven sales strategies to drive growth and enhance the efficiency of the Telesales operation.
• Analyze market trends to identify new sales opportunities and adjust strategies accordingly.
• Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximize results.
• Set and monitor sales goals, focusing on key performance metrics like conversion rates, customer acquisition cost (CAC), and customer lifetime value (CLTV).

Recruitment & Talent Development:

• Take ownership of recruiting a talented and motivated sales team that can exceed department targets.
• Collaborate with HR to recruit high-potential individuals and integrate them into the team.
• Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.

Customer Relationship Management:

• Build and maintain strong customer relationships, ensuring their needs are met and satisfaction remains high.
• Develop initiatives to foster customer retention and increase overall lifetime value.
• Resolve customer complaints promptly and ensure that any issues are handled efficiently.

Process Optimization & Reporting:

• Use data analytics to refine Telesales processes, identify inefficiencies, and implement optimizations.
• Provide regular, actionable insights and reports on Telesales performance, highlighting key areas for growth.
• Drive innovation in the sales process, leveraging technology and best practices to improve operational outcomes.

Compliance & Risk Management:

• Ensures that all Telesales activities comply with industry regulations and company policies.
• Identify and manage risks associated with Telesales activities, ensuring all sales processes are ethical and aligned with company standards.

Budget Management:

• Develop and manage the team’s budget, ensuring plans are executed within budget and deadlines.
• Coordinate with external consultants, agencies, and vendors where necessary to achieve goals within the allocated budget.
• Any other task as assigned by the line manager.

Key Performance Indicators
Sales Performance:

• Revenue targets: Achieve monthly, quarterly, and annual revenue targets by 80%
• Average order value (AOV): Increase AOV by 30%
• Sales conversion rate: Improve conversion rate by 50%
• Customer acquisition cost (CAC): Reduce CAC by 20%
• Customer lifetime value (CLTV): Increase CLTV by 50%.

Customer Satisfaction:

• Customer satisfaction ratings: Maintain a high customer satisfaction rate
• Customer retention rate: Increase customer retention rate
• Net promoter score (NPS): Maintain a high NPS score above 50%
• Complaint resolution time: Resolve customer complaints within 2 hours.

Operational Efficiency:

• Sales process adherence: Ensure 100% adherence to sales process guidelines.
• Sales call quality: Improve sales call quality by 50% based on call recordings and evaluations.
• Data accuracy: Maintain a data accuracy rate of 100%
• Time management: Ensure team members effectively manage their time and prioritize tasks.

Team Development:

• Team member development: Ensure 70% of team members achieve career development goals.
• Training effectiveness: Measure the impact of training programs on team performance.
• Employee engagement: Maintain 80% employee engagement.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field (MBA preferred).
• Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes.
• Strong leadership skills with demonstrated experience in recruiting and developing top talent.
• Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
• Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
• Adept at using CRM and sales automation tools to enhance efficiency and track performance.
• Ability to quickly learn and adapt to the financial services industry and the company’s product offerings.

Competencies:

• Ability to lead and motivate a team of telesales representatives.
• Skill in setting goals, tracking performance, and providing feedback.
• Understanding of market trends and customer needs.
• Ability to negotiate effectively with customers and close deals.
• Knowledge of sales processes and ability to optimize them.
• Proficiency in using customer relationship management (CRM) software.
• Knowledge of sales automation tools and technologies.
• Ability to analyze data and use it to make informed decisions.

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Job Summary

• The ideal candidate will be responsible for developing and implementing effective sales strategies, managing marketing campaigns, and building strong client relationships. This role demands a proactive individual who can drive sales growth while enhancing the company's brand presence in the market.

Responsibilities

• Develop and execute sales plans to achieve company targets and maximize revenue.
• Conduct market research to identify new sales opportunities and market trends.
• Build and maintain strong relationships with existing and potential clients.
• Create and implement marketing campaigns across various channels, including social media, email, and events.
• Monitor and report on the effectiveness of marketing strategies and adjust as necessary.
• Collaborate with the sales team to identify key customer needs and deliver tailored solutions.
• Prepare and deliver sales presentations, proposals, and product demonstrations.
• Attend industry events, trade shows, and networking opportunities to promote the company.
• Maintain up-to-date knowledge of industry trends, competitors, and best practices.
• Provide excellent customer service to enhance client satisfaction and loyalty.

Qualifications

• Bachelor’s Degree in Marketing, Business Administration, or a related field.
• Proven experience in sales and marketing, preferably in an Investment company
• Strong understanding of digital marketing and social media platforms.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and CRM software.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.

Skills:

• Experience with data analysis and performance metrics.
• Knowledge of SEO, SEM, and content marketing strategies.
• Familiarity with graphic design tools (e.g., Adobe Creative Suite) is a plus

Benefits

• Competitive salary with potential for performance-based bonuses.
• Comprehensive benefits package, including health and retirement plans.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment that values team contributions.