Latest Jobs at MTN Nigeria

Reports To: General Manager - Regional Operations West

Division: Sales and Distribution

Mission:

• To implement the sales strategy within the regional environment to ensure that regional targets across the full range of products is achieved.
• To manage and lead the regional sales managers towards sales, distribution and availability of MTN products and drive MTNN’s growth aspirations

Description:

• Provide leadership to the sales and distribution team in the region.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional OPEX and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Coach and train the sales channel team in the region to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Education:

• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• Possession of a post graduate degree maybe an added advantage
• Fluent in English and language of country preferable

Experience:

9-17 years’ work experience comprising:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage

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Reports To: Manager - BTS Field and RHLS

Division: Network

Mission:

• To monitor and optimize RBS Field and Radio network to meet MTNN goal of delivering quality of service for improved customer experience.

Description:

• Provide high level support for complex field operations (RBS) related emergency/ faults and ensure that all faults are rectified promptly within contracted SLA.
• To ensure RBS expansion/ reconfiguration is carried according to schedule and with minimal distortion to service. 
• Implement and introduce technological innovations to improve MTNN quality of service
• Prepare and compile report on the availability and quality of RBS sites considering the Service Level Agreement (SLA).
• Carry out routine site maintenance/performance checks to ensure the integrity of MTN Nigeria’s assets and improved customer experience.
• Supervise RBS radio routines as defined to schedule. 
• Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification.
• Perform high level support functions on all MTN RAN network, ZTE, Huawei and Ericsson BSC, RNC,  g-NODEB, E-NODE B, NODE B  and RBS sites.
• Ensure all security and network Integrity documentation is completed and adhered to according to NCC rules and regulations.
• Ensure New Radio Hardware or Software Type Approval before Roll-out or deployment to the MTNN Network
• Perform Calibration of tools and Equipment
• Interface with Spare Parts Management System, SPMS, VENDORS to ensure that RBS, Node B, e-Node B, g-Node B, BSC and RNC, TRANSMISSION and LAN WAN, Radio spares are optimized.
• Ensure every New IBS-DAS Node is ATPied and Accepted.
• Provide and manage Network Operation Services Consumables.
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) 
• Implement approved FNI software and Hardware changes as directed with change request

Education:

• Frist degree in Electrical Engineering or any related field. 

Experience:

3-7 years’ experience which includes

• 3-7 years RF & BTS experience with a GSM or Wireless Telecomm operator 
• Experience in transmission and radio planning is desirable
• Radio Frequency Propagation
• Microwave Radio equipment operation and maintenance.

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Reports To: Chief Customer Relations and Experience Officer - CCXO

Division: Customer Relations and Experience

Mission:

• To provide administrative support services to the office of the assigned Executive in MTNN and thus contribute to the smooth operation of the department.

Description:

• Act as the point of contact to the Executive, handling and distributing confidential mails, telephone calls, faxes, etc.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Manage sensitive matters and information regarding peculiar issues within the department.
• Co-ordinate and manage Executive calendars, travel arrangements and schedules, negotiating potential conflicts and determining     feasible alternatives.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTNN policies.
• Collate monthly activity reports from the different units within the assigned department for the Exec’s review.
• Perform quality control checks on assigned Exec’s presentations, to ensure proper formatting and elimination of errors.

Education:

• First degree in any related discipline 
• Fluent in English

Experience:

• 1 – 3 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization.

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Reports To: General Manager - Brands and Communications

Division: Marketing 

Mission:

• Drives business growth and brand excellence by developing and executing regional marketing strategies that cascade brand and product propositions across all channels and touchpoints. 
• Leverages cross-functional collaboration to deliver impactful marketing activations, trade visibility, and customer education initiatives that drive brand preference, product adoption, and revenue growth. 
• Ensuring consistent brand identity and maximizing brand activation opportunities, the role contributes to MTN's market share growth and competitive advantage.

Description:

• Develop and execute annual /regional marketing plans for customer education, brand preference, brand loyalty and product/proposition adoption in the regions
• Work with the integrated marketing agency to develop regional adaptations of campaigns being developed by the master brand team
• Ensure all campaigns are speedily deployed across the appropriate channels in the regions at the same time a national campaign goes live. 
• Articulate a clear and compelling strategy for channel marketing for regional propositions and other products & services.
• Create and implement a long-term retail/on-ground strategy, producing a yearly “boots on the ground strategy” working the Sales team and other industry sectors to achieve business KPIs
• Ensure MTNN’s corporate identity is adhered to on all trade communication materials working with the Master brand team
• Compile regional competitive intelligence using detailed market and audience analysis.
• Ensure standardization of communication materials in all channels, MTN shops and the trade in line with corporate identity compliance 
• Work with the sales team to ensure retail audit of all MTN stores
• Prepare communication material deployment plans for all channels in the regions to ensure materials deployed are in line with Business priorities
• Identify and take advantage of new business opportunities, e.g., partnerships with FMCGs and other sectors through value-based symbiotic relationships to push product adoption in the trade.
• Maintain leadership in trade visibility in key commercial nerve centres and revenue generating markets working with the GTM teams.
• Drive customer education in the channels working with the Sales 
• Measure and report performance of all field activations and assess against goals (ROI and KPIs) working with the sales team 
• Identify new local trends/insights in the regions to enhance communication and brand relevance in the regions
• Organize mystery shopping to ensure product knowledge of customer interfacing staff 
• Lead and coordinate the activation agencies/sales reps to deliver on all KPIs set for on-ground product adoption activities/regional sponsorships working with the sales teams
• Articulate agency /sales rep KPIs for all activations working with the respective commercial functions
• Budget optimization for greater efficiency and output.

Education:

• A first degree in Marketing, Mass communication, a business-related degree, or any social science discipline
• A post-graduate diploma in Marketing, Business Administration or a related discipline
• Master’s in business administration will be an advantage
• APCON Certification
• Fluency in English and other local languages

Experience:

9 - 17 years’ experience which includes:

• At least 8-12 years in core marketing, Go-to-market strategy, regional marketing and brand activations 
• At least 8 years of proven experience in developing and executing Marketing strategies, retail marketing and Go-To-Market plans
• At least 4-6 years in a leadership role managing teams
• Strong leadership and decision-making skills
• Strong interpersonal skills
• Excellent understanding of Brand strategy, Sponsorships and promotions, brand activations and trade marketing
• Adept in handling time-sensitive projects and deadlines, planning of promotions with focus on on-ground product adoption strategies
• Excellent relationship management and stakeholder engagement skills

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Reports To: Manager - EB Sales Large and Medium Enterprise Badagry

Division: Enterprise Business

Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction. 

Description:

• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
• Prepare weekly and monthly corporate sales status reports. 
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Conduct research on potential customers and their disposable income using the data mining system.
• Prepare and present all sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Manage virtual team to ensure log of all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ industry operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, up to C-level, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.

Education:

• First degree in any related discipline 
• Fluent in English  

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience with working with others
• Experience working in a medium organization

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Reports To: Manager - Sales and Trade Development Lagos Boundary

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

• Experience orking in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Reports To: Manager - EB Sales Large and Medium Enterprise SouthWest

Division: Enterprise Business

Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.

Description:

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business

Education:

• First degree in related discipline 
• Experience working in a medium organization

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization.
• Experience in internal audit function