Latest Jobs at MTN Nigeria

Reports To: Manager - Business Planning Analysis and Reporting

Division: Customer Relations and Experience

Mission:

• Responsible for analyzing data, as well as contributing to the design, implementation, and delivery of analytics products and services.
• Responsible to perform data mining on large dataset (structured and unstructured), interpret and generate insights from existing analytical models for customer retention and improve customer experience.
• Ensure proper design, implementation, and availability of technical support for user systems within the assigned division/department.
• Under supervision, responsible to ascertain and execute plans to build, implement, and maintain predictive models using available tools and programming languages. Monitor and provide feedback on model performance and recalibrate models as necessary.

Description:

• Collect, analyze, interpret, and summarize data in preparation for the generation of statistical and analytical reports and provide intelligence that supports decision-making.
• Collect and analyze customer and business information and trends for forecasting and planning across all channels (Call Center, Walk In, Self Service, Social Media/ Digital, Account Management).    
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Understand customer demographics, usage, and behavior to drive decision-making on retention and value creation.
• Analyze and report customer-impacting trends, including competitive intelligence, to guide management decisions.
• Ensure the generation of relevant reports for management purposes; utilize specified statistical software, e.g., Power BI, Thinkcell & other data visualisation tools.
• Conduct research and provide feedback on consumer usage and perceptions of MTNN products and services for product evaluation & business development.
• Ensure integrity in managing subscriber data/information.
• Document actions taken to resolve client problems.
• Ensure full optimization, coaching, and development of team members, including planning and executing team-building activity.
• Demonstrate broad understanding of the Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics.
• Develop initiatives to ensure customer retention/loyalty in collaboration with other units and departments.
• Audit and review of Customer Relations data to ensure data integrity and adherence to data governance policies.
• Conduct competitive intelligence on products and service offerings across all regions, segment and channels.
• Provide data and analysis to support the business planning process by management.
• Forecasting, projections, and trend analysis for traffic volumes and flow to the Call Center.
• Workforce dimensioning and scheduling for internal call center helpdesks.
• Liaise with outsourced call center vendors to produce and validate customer traffic and call center performance reports.

Education:

• First degree in any relevant discipline 
• Fluent in English.

Experience:

3-7 years’ experience, which includes

• Experience working in a medium organization
• Solid understanding of predictive analysis: predictive modelling, machine learning and data mining.
• Proficient in using two programming languages out of R, python, SAS and SQL.
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.
• Good knowledge of statistical modeling techniques and algorithms.
• Experience in Customer Care and Management.

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Reports To: Manager - Financial Operations Revenue Management

Division: Finance

Mission:

• To ensure accurate and prompt reporting of revenue and cost of sales.
• Generate all relevant analyses and related month-end info required for management reporting.

Description:

• Carry out process analysis, requirement gathering and reviewing/developing test scripts for UAT purposes to ensure data integrity for reporting Revenue streams.
• Review Billing reports of the prior month to ensure which data to reprocess and escalate unsolved cases to RA.
• To review and analyze non-financial info (to be able to prepare reports needed) for support and checking financial information.
• Run and analyze different queries for Revenue analysis. 
• To ensure integrity of data being used for revenue reporting.
• Taking ownership of revenue cycle related modules on ERP.
• Provide reports from Enterprise Data Warehouse (EDW) and other source system to support revenue accountant activities.
• To conduct monthly data reconciliation between different data source system and follow the material difference till it’s solved if exist.
• Confront network toll ticket files and traffic anomalies and escalate to network group and information systems for prompt resolution where necessary.
• Ensure efficient optimisation of databases/systems and prompt resolution of all reconciling items.
• Monitor and report on key performance indicators in order to meet all month end reporting deadlines.
• Review changes to system configuration including GL set-up data and basic accounting information, in order to guarantee data integrity for Revenue reporting.

Education:

• B.Sc. Computer, IT or related area of study 
• A professional accounting qualification (ACA, ACCA, CPA, CIMA) will be an added advantage.
• Fluent in English

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization 
• Experience working in an IS environment.
• Experience in telecommunications industry is desirable
• Minimum experience in Accounting is also desirable.

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Reports To: Manager - Modern Workplace

Division: Information Technology

Mission: 

• Manage mobile devices in trade end to end to improve gross activation and connections, ensure security and optimization of devices to derive values for swift returns on investment.
• Manage devices, endpoint journeys, and inventory to ensure accurate and proper accountability of devices for operational efficiencies.

Description:

• Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform technology, security, and networks audits.
• Manage devices in trade with the Mobile Device Management application tool to ensure seamless operation in the field.
• Manage software and hardware engineers performance through incident management tickets.
• Oversee device lifecycle management with a spotlight on devices journey touchpoints and inventory.
• Manage device audits in the field and warehouse and ensure operational efficiencies.
• Ensure devices with end of life and support are replaced as and when due to ensure business continuity.
• Drive Opex and Capex of channel devices for effective cost optimization.
• Follow up on the implementation of software patches and updates recommendations in a timely manner.
• Communicate and provide directions for engineers in the fields to meet business KPIs.
• Ensure APK and SDK are standardized before deployment to avoid bug issues in the field.
• Document devices purchase date, end of life, and replacement handy and in a timely manner for operational efficiency.
• Assist agents, sales reps, and CAC analysts to fulfill their requests for daily operational tasks.
• Check, verify, and implement standardized methodologies to avoid stolen devices in trade.
• Review security policies as administrators for devices in trade.
• Review and advise on device specifications to other users in the business.
• Support the Senior Manager - Cyber Security and IT Assurance in coordinating with the external auditors where needed and facilitate their fieldwork within MTN.
• Coordinate and supervise devices management and inventory.

Education:

• First degree in Computer Science, Electrical Electronics or related discipline 
• Fluent in English 

Experience:

3-7 years of experience, which includes

• Minimum of 3 years’ experience in an area of specialization with experience in supervising others
• Experience working in a medium organization.
• Experience in device management

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Reports To: General Manager Regional Operations (North-East)

Division: Sales & Distribution

Mission

• To ensure growth in MTNN’s base in line with the strategic business objectives. 
• To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.

Description

• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
• Review market and channel needs, plan and manage the procurement as well as distribution of SIM cards, ensuring this is in line with approved business forecast
• Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities.
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
• Ensure effective management of customer acquisition and SIM Card Registration within the regions
• Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
• Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
• Propose effective route-to-market options in implementation of all defined strategies for customer retention
• Manage SIM Registration Devices
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules

Education:

• First degree in any related discipline 
• Master’s degree in Sales or Marketing will be an added advantage
• Fluent in English

Experience:

6 - 13 years’ work experience comprising:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Relevant experience in customer acquisition and NCC requirements 
• Experience working in a medium to large organization
• Relevant project management experience