Engineer - Channel Device Management at MTN Nigeria

Reports To: Manager - Modern Workplace

Division: Information Technology

Mission: 

• Manage mobile devices in trade end to end to improve gross activation and connections, ensure security and optimization of devices to derive values for swift returns on investment.
• Manage devices, endpoint journeys, and inventory to ensure accurate and proper accountability of devices for operational efficiencies.

Description:

• Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform technology, security, and networks audits.
• Manage devices in trade with the Mobile Device Management application tool to ensure seamless operation in the field.
• Manage software and hardware engineers performance through incident management tickets.
• Oversee device lifecycle management with a spotlight on devices journey touchpoints and inventory.
• Manage device audits in the field and warehouse and ensure operational efficiencies.
• Ensure devices with end of life and support are replaced as and when due to ensure business continuity.
• Drive Opex and Capex of channel devices for effective cost optimization.
• Follow up on the implementation of software patches and updates recommendations in a timely manner.
• Communicate and provide directions for engineers in the fields to meet business KPIs.
• Ensure APK and SDK are standardized before deployment to avoid bug issues in the field.
• Document devices purchase date, end of life, and replacement handy and in a timely manner for operational efficiency.
• Assist agents, sales reps, and CAC analysts to fulfill their requests for daily operational tasks.
• Check, verify, and implement standardized methodologies to avoid stolen devices in trade.
• Review security policies as administrators for devices in trade.
• Review and advise on device specifications to other users in the business.
• Support the Senior Manager - Cyber Security and IT Assurance in coordinating with the external auditors where needed and facilitate their fieldwork within MTN.
• Coordinate and supervise devices management and inventory.

Education:

• First degree in Computer Science, Electrical Electronics or related discipline 
• Fluent in English 

Experience:

3-7 years of experience, which includes

• Minimum of 3 years’ experience in an area of specialization with experience in supervising others
• Experience working in a medium organization.
• Experience in device management