The Head of Recovery is responsible for shaping and executing Moniepoint's loan recovery strategy, ensuring minimal credit losses by optimizing the effectiveness and efficiency of the recovery unit. In this role, you will develop and implement recovery strategies, design the recovery organization, and recruit top talent. A data-driven approach will be essential in evaluating the effectiveness of both strategies and personnel.
Additionally, you will engage with external stakeholders, including law enforcement and legal firms, as needed, and establish a streamlined process to maximize the recovery of delinquent and non-performing loans. This position demands extensive experience in recovery and credit risk, strong negotiation and conflict resolution skills, leadership, data-driven decision-making, and a commitment to high ethical standards.
What you’ll get to do
- Develop and execute recovery strategies to reduce non-performing loans and bad debt provisions.
- Design the recovery organisation and supervise the hiring process for recovery talent.
- Optimise the effectiveness of the recovery team by setting clear objectives and key performance indicators (KPIs).
- Continuously provide training to the recovery network in alignment with established recovery strategies and industry best practices.
- Develop and maintain relationships with key external partners including law enforcement, legal firms etc.
- Report on recovery performance and provide insights to senior management.
- Work closely with legal teams on litigation and enforcement proceedings.
- Collaborate with internal departments such as credit, legal, risk, and finance to align recovery efforts.
To succeed in this role, we think you should have
- A minimum of a B.Sc/H.ND in any business related discipline
- At least 10 years of experience in credit recovery, debt collection, or risk management within the banking sector in Nigeria
- Strong network of legal and law enforcement contacts across the country
- Proven experience in leading a recovery team and managing high-value non-performing loans
- Proven experience in handling recovery in each of the 6 geo-political zones in Nigeria
- Excellent negotiation, problem-solving, and decision-making skills.
- Strong analytical skills and ability to interpret financial data
Relevant Skills
- Loan Recovery
- Credit risk management
- Data analytics and statistics
- Negotiation and Conflict Resolution
- People Management
- Performance Management
- Training and People Development
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The Head of Talent & Performance Management leads the design, implementation, and continuous improvement of Moniepoint’s Talent and Performance Management strategies.
This role drives a high-performance culture through structured career frameworks, performance cycles, talent reviews, and succession planning.
They partner closely with the Learning & Development team, People Business Partners, and business leaders to ensure scalable, fair, and impactful talent practices that support both individual growth and organisational success.
Key Responsibilities
- Own the global Talent Management strategy, aligning it to business and people priorities
- Design and maintain job level rubrics and career frameworks across functions
- Oversee quarterly performance review processes, calibration, and feedback cycles
- Launch and evolve growth planning, development planning, and internal mobility initiatives
- Introduce and lead talent reviews, succession planning and people readiness practices
- Partner with PBPs, functional leaders and execs to embed performance and development mindset
- Manage a small team and collaborate with external providers where needed
Qualifications
- Proven experience building performance frameworks and career paths
- Background in tech companies and fast-growth environments
- Experience leading cross-functional talent initiatives
- Track record of leading teams to deliver results
Preferred Qualifications
- Experience implementing or managing performance/talent platforms
- Experience leading talent strategy across multiple geographies (especially Nigeria, UK, India)
- Experience working in regulated industries (e.g. fintech, payments, banking)
- Familiarity with succession planning or 9-box / readiness frameworks
- 7–10+ years in Talent Management, L&D, or Organisational Development
About you
- You thrive in ambiguity and turn rough ideas into scalable systems
- You value clarity, accountability, and fast learning cycles
- You build momentum without bureaucracy
- You are fueled by designing systems and solutions that allow people to reach their full potential
What Success Looks Like
- All core job families have published career rubrics by the end of 2026
- Talent reviews launched and used in team planning cycles by the end of 2026
- Managers feel equipped and supported to grow their teams
- Engagement surveys show improvement on clarity around progression and current commitment
- The link between learning and progression is clearer as a result of established career paths.
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