Latest Jobs at Mkobo Microfinance Bank Limited (Mkobobank)

Job Role

• The primary focus of this role is to support the growth of Mkobo by providing necessary assistance to the Hr & Admin Manager on human resource services to ensure the achievement of business strategy and corporate objectives.
• The HR Officer duties involve a wide range of support activities in the HR department, including coordinating meetings, maintaining Employee database and also posting job adverts.
• An important part of the role will be to act as the liaison between the HR & Admin Manager and employees, ensuring smooth communication and prompt resolution of requests and questions.
• The HR Officer will also assist in creating policies, processes and documents.

RESPONSIBILITIES

• Assist with day to day operations of the HR functions and duties.
• Provide clerical and administrative support to HR & Admin Manager.
• Compile and update employee records (hard and soft copies).
• Process documentation and prepare reports relating to Human Resources activities (staffing, recruitment, training, grievances, performance evaluations etc).
• Coordinate Human Resources activities (meetings, training, surveys etc) and take minutes and attendance for all employee meetings.
• Deal with employee requests regarding human resources issues, policies and processes.
• Coordinate communication with candidates and schedule interviews.
• Conduct initial orientation to newly hired employees
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Ensure the office is open for business before resumption.
• Ensure the Office Assistant keeps the office premises clean at all times.
• Any other tasks/duties as may be assigned from time to time 

Qualifications

• Minimum of 3 Years relevant professional experience in a similar role.
• Minimum of Degree in International Relations, Business Administration, or any Social Science.
• Knowledge of digitizing HR processes end to end or of any HRIS systems.
• Possesses strong verbal and written communication skills
• Professional Human Resources qualifications/certification 
• Must be a member of a relevant professional institute

go to method of application »

Qualifications

Your Profile

• You have a minimum of 3-5 years of professional experience in a similar role with a solid experience in conceptualising, developing and launching products on time using a design thinking approach.
• Bachelor's Degree in Business, Computer Science, Information Systems, or related field  + MBA would be a plus
• Demonstrable experience working with Digital Banking products is highly preferred (eg internet banking, Faster payments, mobile apps, Blockchain etc)
• Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, or other consumer product development is a strong advantage.
• Strong product management experience in digital companies with a customer-focused, results-based approach and ability to deliver to deadlines.
• You have a solid technical background with understanding and/or hands-on experience in software development and web technologies
• Technical mindset, paired with strong analytical skills
• Strong communication and stakeholder skills and the confidence in your experience to champion your ideas
• User journey design and customer testing across digital services

THE ROLE

• This is a strategic role where you will work closely with the CEO and lead a team of professionals to design, build and roll-out our digital banking products that deliver the company’s vision and strategy.

Role Objectives include

• Manage the product roadmap and backlog for all digital products
• Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Partner with the executive teams to identify key capabilities needed as well as identifying potential issues
• Partner with cross functional teams regularly to ensure alignment on feature development and prioritization
• Partner with IT to manage the roadmap and backlog to ensure that IT delivers all capabilities on time and per expectation
• Work with product marketing to develop positioning and messaging to ensure differentiation from competitors
• Monitor and evaluate product performance to ensure constant product iteration and improvements

Responsibilities Include

• Manage the product roadmap and backlog for all digital products
• Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Partner with the executive teams to identify key capabilities needed as well as identifying potential issues
• Partner with cross functional teams regularly to ensure alignment on feature development and prioritisation
• Partner with Technology team to manage the roadmap and backlog to ensure that the team delivers all capabilities on time and per expectation
• Monitor and evaluate product performance to ensure constant product iteration and improvements
• Scoping and prioritising activities based on business and customer impact.
• Driving product launches through collaboration with public relations team, executives, and other product management team members.
• Act as a product evangelist to build awareness and understanding.