Latest Jobs at Mirrors Beauty

Role Description

• This is a full-time hybrid role based in Lagos for a Human Resources Manager. In this role, you will be responsible for overseeing and managing all HR operations including recruitment, employee relations, performance management, HR policy implementation, and compliance with regulatory standards. You will collaborate with department heads to develop and improve workplace processes, ensuring a productive and positive work environment. This position allows for flexibility, with the option to work remotely part-time, depending on company policies and operational requirements.

Key Responsibilities

Recruitment & Talent Management

• Lead end-to-end hiring for retail, corporate, and creative roles
• Build job descriptions, interview processes, and onboarding systems
• Develop talent pipelines and internship programs

Employee Relations & Culture

• Serve as point of contact for staff concerns and conflict resolution
• Drive employee engagement and company culture initiatives
• Support leadership with workforce planning

Performance & Policy

• Implement performance management frameworks and appraisals
• Develop HR policies, SOPs, and staff handbook
• Ensure compliance with Nigerian labor laws

Payroll & Administration

• Oversee staff records, contracts, leave, and payroll coordination
• Manage benefits, attendance, and HR reporting

Training & Development

• Identify training needs and coordinate learning programs
• Support leadership coaching and team growth

Qualifications

• Strong skills in employee recruitment, onboarding, and talent management
• Strong knowledge of Nigerian labor laws
• Proficiency in HR policy development, regulatory compliance, and employee relations management
• Knowledge and experience in performance management and organizational development
• Excellent communication, leadership, and interpersonal skills
• Ability to work independently and adapt to a hybrid working schedule
• Bachelor's degree in Human Resources, Business Administration, or a related field; HR certifications are an advantage
• Excellent communication and conflict management skills
• Prior experience in the retail or beauty industry is a plus

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Role Description

• This is a full-time, hybrid role for a Brand Marketing Manager based in Lagos, Nigeria.
• The Brand Marketing Manager will be responsible for developing and executing marketing strategies to enhance brand awareness and customer engagement.
• Key responsibilities include managing campaigns, creating marketing content, collaborating with internal and external stakeholders, analyzing market trends, and ensuring the brand's positioning aligns with business goals. The role offers a mix of in-office and remote work flexibility.

Key Responsibilities

Brand Strategy & Positioning

• Own the positioning and storytelling for assigned brands
• Ensure each brand has a clear identity across digital and in-store channels
• Align brand direction with overall business goals

Campaigns & Launches

• Lead and execute product launches and seasonal campaigns
• Work closely with internal teams to deliver cohesive campaigns across all platforms
• Ensure timely and high-quality execution

Brand Partnerships & Supplier Management

• Serve as the key point of contact for brand partners
• Drive marketing support, collaborations, and campaign alignment
• Identify opportunities for co-branded initiatives and activations

In-Store Experience & Visual Direction

• Work with VM and retail teams to maintain premium brand presentation
• Ensure in-store experience reflects brand identity and luxury standards

Performance & Growth

• Track brand performance and recommend actions to drive sales
• Identify opportunities to grow key categories (fragrance, skincare, etc.)
• Balance brand equity with commercial outcomes

Qualifications

• Strong skills in marketing strategy development, brand management, and campaign planning.
• Experience in content creation, digital marketing, and social media marketing.
• Proficiency in data analysis, market research, and performance evaluation to guide decision-making.
• Excellent communication, collaboration, and stakeholder management abilities.
• Creative thinking, attention to detail, and a strong understanding of luxury and beauty markets.
• Bachelor's degree in Marketing, Communications, or a related field.
• Proficiency in tools such as Google Analytics, social media platforms, and CRM software is a plus.
• Experience in the beauty or luxury retail industry is a must
• Experience managing campaigns, launches, and partnerships
• Commercial awareness with the ability to connect marketing efforts to sales performance.
• A self-starter who can take ownership and drive results

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Key Responsibilities

Sales & Customer Experience

• Deliver expert consultations across makeup, skincare, and fragrance categories.
• Achieve and exceed individual sales targets consistently.
• Provide luxury-level customer service at every touchpoint.
• Upsell and cross-sell products to maximize sales and customer satisfaction.
• Build long-term relationships through clienteling and follow-up.

Customer Service (Front Desk Support)

• Act as a first point of contact for customer inquiries and requests.
• Handle complaints, returns, and exchanges professionally.
• Ensure all customer issues are resolved quickly and in line with brand standards.
• Maintain a premium and welcoming in-store experience at all times.

Team Support & Leadership

• Lead by example in sales performance and customer engagement.
• Support and guide Beauty Advisors on the shop floor.
• Assist in training new team members on product knowledge and service standards.
• Help maintain a high-performance, customer-focused culture.

Product Expertise

• Maintain deep knowledge of makeup, skincare, and fragrance products.
• Stay updated on new launches, trends, and brand storytelling.
• Educate customers and team members on product usage and benefits.

Store Support

• Assist with daily store operations, opening and closing duties when required.
• Support inventory checks and stock replenishment.
• Ensure visual merchandising and store presentation standards are maintained.
• Support in-store events, promotions, and product launches.

Requirements

• 2–4 years’ experience in beauty retail or luxury customer-facing sales.
• Strong knowledge of makeup, skincare, and fragrance categories.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and customer service skills.
• Ability to multitask across sales, service, and support duties.
• Strong interpersonal skills and a team-player mindset.
• Passion for luxury beauty and customer experience excellence.