Lead Sales Associate – Beauty & Customer Experience at Mirrors Beauty

Key Responsibilities

Sales & Customer Experience

• Deliver expert consultations across makeup, skincare, and fragrance categories.
• Achieve and exceed individual sales targets consistently.
• Provide luxury-level customer service at every touchpoint.
• Upsell and cross-sell products to maximize sales and customer satisfaction.
• Build long-term relationships through clienteling and follow-up.

Customer Service (Front Desk Support)

• Act as a first point of contact for customer inquiries and requests.
• Handle complaints, returns, and exchanges professionally.
• Ensure all customer issues are resolved quickly and in line with brand standards.
• Maintain a premium and welcoming in-store experience at all times.

Team Support & Leadership

• Lead by example in sales performance and customer engagement.
• Support and guide Beauty Advisors on the shop floor.
• Assist in training new team members on product knowledge and service standards.
• Help maintain a high-performance, customer-focused culture.

Product Expertise

• Maintain deep knowledge of makeup, skincare, and fragrance products.
• Stay updated on new launches, trends, and brand storytelling.
• Educate customers and team members on product usage and benefits.

Store Support

• Assist with daily store operations, opening and closing duties when required.
• Support inventory checks and stock replenishment.
• Ensure visual merchandising and store presentation standards are maintained.
• Support in-store events, promotions, and product launches.

Requirements

• 2–4 years’ experience in beauty retail or luxury customer-facing sales.
• Strong knowledge of makeup, skincare, and fragrance categories.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and customer service skills.
• Ability to multitask across sales, service, and support duties.
• Strong interpersonal skills and a team-player mindset.
• Passion for luxury beauty and customer experience excellence.