Latest Jobs at Mikano Motors

POSITION SUMMARY

Responsible for monitoring daily stock levels of automotive spare parts, ensuring accurate recording of all stock movements, and maintaining optimal inventory levels. Conducts regular stock counts, investigates discrepancies, and coordinates with procurement and workshop teams to ensure parts availability. Maintains accurate data in the ERP system and prepares inventory reports to support efficient after-sales operations.

TASKS AND RESPONSIBILITIES

• Monitor daily stock levels of automotive spare parts.
• Ensure accurate recording of all stock movements (receiving, issuing, transfers, returns).
• Maintain minimum and maximum stock levels.
• Conduct regular stock counts (cycle counts and full physical inventory).
• Investigate and resolve inventory discrepancies.
• Verify incoming spare parts against purchase orders and delivery notes.
• Record received items into the inventory management system.
• •Maintain accurate data in ERP or inventory management software.
• Prepare inventory reports (daily, weekly, monthly).
• Track slow-moving, fast-moving, and obsolete items.
• Maintain proper filing of all inventory-related documents.
• Coordinate with procurement team for reordering stock.
• Support workshop and service department with parts availability.

QUALIFICATIONS

• Familiar with autombile product, sales, services.
• Ability to prepare sales report
• Good knowledge of computer operations, EPC, MS Office.
• Minimum of 5 Years experience in a reputable company dealing with Automotive parts, sales & services.

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The Service Advisor in our after-sales unit plays a crucial role as the primary point of contact between customers and the service department. The service advisor is responsible for ensuring customers receive exceptional service, managing their vehicle repair or maintenance needs, and maximizing service department revenue through effective communication and recommendation.

TASKS AND RESPONSIBILITIES

• Greet and welcome customers in a professional and friendly manner.
• Act as a trusted advisor, actively listening to customers' concerns and vehicle issues.
• Provide accurate and clear explanations of recommended services and repair options.
• Address customer inquiries and concerns, keeping them informed throughout the service process.
• Conduct vehicle inspections and diagnostics, to identify issues and necessary maintenance or repairs.
• Prepare detailed service estimates and work orders, including labor, parts, and associated costs.
• Make service recommendations based on vehicle condition, manufacturer guidelines, and customer requirements.
• Effectively communicate the benefits of recommended services and upsell additional services where applicable.
• Schedule service appointments, ensuring efficient allocation of service bay resources.
• Coordinate with the service department to ensure timely completion of repairs or maintenance.
• Keep customers informed of appointment availability, including wait time.
• Address any customer concerns or complaints promptly and professionally.
• Ensure customer satisfaction by maintaining high-quality service standards.
• Conduct quality inspections on completed repairs to ensure they meet the required standards.
• Maintain accurate records of customer interactions, service estimates, work orders, and repair histories.
• Educate customers on the importance of regular maintenance and preventive measures to enhance the longevity and performance of their vehicles.

QUALIFICATIONS

• Knowledge of automotive systems and repairs.
• Ability to use service management software and tools for scheduling, invoicing, and communication.
• 1-2 Years of experience as a Service Advisor, preferably in the automotive industry or service center.
• HND or bachelor's degree in a relevant field additional education or technical training in automotive service is a plus.

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POSITION SUMMARY

A Spare Parts Advisor in the aftersales unit of Mikano Motors is responsible for maintaining and managing our parts inventory, assisting customers with their parts needs, and ensuring efficient and accurate parts transactions. 3This role plays a vital role in supporting the after-sale service and repair operations.

TASKS AND RESPONSIBILITIES

• Process parts orders promptly, ensuring accuracy and efficient delivery of parts.
• Coordinate with suppliers to source non-stock items if necessary.
• Build and maintain positive relationships with parts suppliers and distributors.
• Negotiate prices and terms to secure favorable agreements.
• Maintain accurate records of all automotive parts and accessories in stock, including tracking quantities, organizing storage, and ensuring timely replenishment of low-stock items.
• Conduct regular parts inventory audits to verify accuracy and identify discrepancies.
• Report and address any issues promptly.
• Maintain detailed records of all parts transactions, including sales, returns, and exchanges.
• Ensure proper documentation for warranty claims.
• Offer technical support and advice to service technicians regarding parts availability, compatibility, and sourcing for vehicle repairs.
• Adhere to safety protocols and guidelines when handling and storing automotive parts.

QUALIFICATIONS

• Knowledge of automotive systems and repairs.
• Proven experience in a spare parts or automotive parts advisory role.
• Strong knowledge of automotive parts, accessories, and their applications.
• Familiarity with parts cataloging systems and inventory management software
• Proficiency in computer applications and software relevant to parts management.
• Previous experience in the automotive industry or service center.
• HND or bachelor's degree in a relevant field (Mechanical, Mechatronic Engineering, e.t.c.).
• Additional education or technical training in automotive service is a plus.