Spare Parts Advisor at Mikano

POSITION SUMMARY

A Spare Parts Advisor in the aftersales unit of Mikano Motors is responsible for maintaining and managing our parts inventory, assisting customers with their parts needs, and ensuring efficient and accurate parts transactions. 3This role plays a vital role in supporting the after-sale service and repair operations.

TASKS AND RESPONSIBILITIES

• Process parts orders promptly, ensuring accuracy and efficient delivery of parts.
• Coordinate with suppliers to source non-stock items if necessary.
• Build and maintain positive relationships with parts suppliers and distributors.
• Negotiate prices and terms to secure favorable agreements.
• Maintain accurate records of all automotive parts and accessories in stock, including tracking quantities, organizing storage, and ensuring timely replenishment of low-stock items.
• Conduct regular parts inventory audits to verify accuracy and identify discrepancies.
• Report and address any issues promptly.
• Maintain detailed records of all parts transactions, including sales, returns, and exchanges.
• Ensure proper documentation for warranty claims.
• Offer technical support and advice to service technicians regarding parts availability, compatibility, and sourcing for vehicle repairs.
• Adhere to safety protocols and guidelines when handling and storing automotive parts.

QUALIFICATIONS

• Knowledge of automotive systems and repairs.
• Proven experience in a spare parts or automotive parts advisory role.
• Strong knowledge of automotive parts, accessories, and their applications.
• Familiarity with parts cataloging systems and inventory management software
• Proficiency in computer applications and software relevant to parts management.
• Previous experience in the automotive industry or service center.
• HND or bachelor's degree in a relevant field (Mechanical, Mechatronic Engineering, e.t.c.).
• Additional education or technical training in automotive service is a plus.