Latest Jobs at Maisha Meds

About the role

• We are looking for an enthusiastic and diligent Customer Experience or Customer Service Manager who will join our team to focus on retention, satisfaction and support of our customer base in Nigeria.
• The candidate should have experience in proactive customer service, customer retention,  and experience leading a customer service team. 
• They should be  familiar with Hubspot or other CRM tools.The CX manager should enjoy a fast-paced working environment, love working with, and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds.
• You should be a strong communicator, and have the capacity to lead teams working remotely or onsite. 

Responsibilities

This role reports to the Country Expansion Manager Nigeria and will support on the following;

• Leading a team of  CX associates. The CX team is the bridge between our customers and the company and their objective is to ensure our customers are well supported, happy and loyal customers. 
• Design, develop, lead and manage proactive customer services to all facilities signed up to our point-of-sales system and associated programs
• Designing and enforcing processes for documenting all customer interactions  on the CRM in line with global company policies
• Leading efforts to hit our customer retention targets, including devising innovative solutions to customers’ challenges in a cost conscious way
• Developing systematic and efficient processes for the customer service reps team to approach routine customer service issues and see that these are implemented.
• Leading all customer-facing communications regarding product updates and redesign and overall process improvements
• Working collaboratively with the Sales and Program managers to develop seamless processes for managing customers 
• Leading all activities related to the purchase and inventory management of hardware and other accessories for sale to customers. 
• Leading the coordination of general internal meetings for the country teams
• Managing, coaching and hiring a team of CX associates. 

Qualifications

• Degree (minimum) in business, customer service, pharmacy business or other related fields
• 3-5 years experience leading a team of customer service, success, or CX associates. Preferable experience would be managing B2B customer experience in a start up or in health care.
• Deep understanding of CX processes and best practices 
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Experience with sales processes and CRM systems a plus
• Passionate about customer experience – your team are the biggest advocates for the customer and need to understand deeply what our customer needs, goals and challenges are 
• Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them
• Experience CRM tools, preferably Hubspot
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with conscientiousness, patience, and a humble approach to service
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.

Why You Should Join Us

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Ethiopia
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank.  We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

go to method of application »

About the role

• We are looking for an enthusiastic and diligent Sales Manager who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in sales and customer acquisition, lead generation, converting sales, and leading sales and customer service team.Should be familiar with Hubspot or other CRM tools.
• The sales manager should enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds.
• You should be a strong communicator, and have the capacity to lead teams working remotely.

Responsibilities

• Map facilities, conduct regular outreach, and foster a network for referrals to generate leads
• Coordinate the activities of all sales reps and customer success executives to ensure that they are accountable to their respective targets
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach to selling and train the sales team to do so
• Expertly master our product knowledge to accurately inform and educate prospective customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• On our CRM, HubSpot, regularly track your activities, deals and pipeline
• Establish, develop, and maintain positive business and customer relationships
• Manage, coach and hire a team of Sales executives. 

Qualifications

• Degree (minimum) in business, customer service, pharmacy business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Minimum of 2-3 years experience leading a team of sales professionals 
• Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them
• Experience with sales processes and CRM systems a plus
• Excited and energetic to work tirelessly on acquiring customers
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with conscientiousness, patience, and a humble approach to service
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
• Willingness to travel across to all geopolitical zones to support customer acquisition efforts

Why You Should Join Us

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Ethiopia
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank.  We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

go to method of application »

About the role

• We are looking for an enthusiastic and diligent Partnerships Manager who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in partner engagements and have a track record of fostering partnerships that have led to the significant business growth in the health-tech sales spaces or other relevant sectors. 
• The Partnerships Manager will need to negotiate and draw up MoUs that foster collaborative growth with relevant industry stakeholders in the retail pharma private sector.
• The Partnerships Manager should enjoy a fast-paced working environment, be skilled at working with and interacting with regulators and professional associations. You should be a negotiator, and have the capacity to lead teams working remotely or onsite.

Responsibilities

This role reports to the Country Expansion Manager Nigeria and will support on the following:;

• Identify potential scale partners in line with Maisha Meds growth projections
• Negotiating and drafting MoUs with identified partners
• Developing and implementing  acquisition/referral strategies in collaboration with the Sales Manager
• Continuous performance review of existing partnerships to identify areas for improvement 
• Ensuring partner compliance with the terms and conditions in the MoU
• Ensuring that Maisha Meds delivers on agreed commitments  and escalates potential challenges in a timely manner
• Proactively identifying potential risks to existing partnership arrangements
• Evaluate the success of our partnerships and if providing a return on investment 

Qualifications

• Degree (minimum) in business, customer service, pharmacy business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Minimum of 5 years experience of working in a business development or account management role
• Experience working with government stakeholders, health institutions or pharmaceutical bodies. 
• Strong written and verbal communication skills. 
• Experience with sales processes and CRM systems a plus
• Excited and energetic to work tirelessly on establishing meaningful partnerships
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with conscientiousness, patience, and a humble approach to service
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.

Why You Should Join Us

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Ethiopia
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank.  We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.