Latest Jobs at Lighting Finance Technology Nigeria Limited

Job Description

• The candidate will attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
• When agreeable payment terms are not reached, collections officers take further action in order to collect payment on debts.
• Candidates will typically work in call center and office environments during daytime, evening, and weekend work shifts, both full- and part-time hours.
• The candidate will report to a direct manager or supervisor as assigned and work as part of a large team of collections officers.

Duties and Responsibilities

• Collections officers are hired by many types of businesses that serve a large customer base and by collections agencies, but job duties do not vary much from company to company.

Core responsibilities for collections officers include:
Make Calls to Clients:

• The candidate will attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts.
• This includes calling customers at home, at work, and on their cellular phones.
• Negotiate Payment Schedules:
• The candidate will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.

Advise Customers:

• The candidate will advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.

Maintain Customer Files:

• The candidate will keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.

Prepare Statements:

• The candidate will prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.
• When customers fail to meet their payment obligations and fail to make payment agreements, collections officers write letters to credit agencies, insurance companies, lawyers, and customers’ employers to collect debt without the customer’s aid.

Answer Phones:

• The candidate will answer incoming calls from customers and other individuals.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with 1 – 2 years work experience.

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Responsibilities

• To Make Calls to Customers and Clients on the Repayment of their Loans once due.
• Ensure prompt follow-up on each customer till their loans are repaid.
• Provide Flexible means for customers to meet up with their Repayment. Result-oriented and ensuring Payments are actually made each day.
• Innovativeness, creativity, ability to think out of the box and solve problems that relate to collections on behalf of the Organisation.

Requirements

• Candidates with ND, HND or B.Sc, in the relevant field, can apply.
• Candidates with experience or who have done a similar job will be considered and highly favoured.
• Applicants within the Axis of Ogudu, Ojota, Oregun, Ogba, Ketu, Maryland, Palm-Groove, etc will be considered.

Benefits

• Salary: N80,000 - N150,000 monthly.
• Applicants will be given Targets to meet which will determine the final bonus to be paid at the end of the Month, plus their Basic Salary too.

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Job Summary

• We are seeking an outgoing, organized, and friendly Customer Service Agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications.
• In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the customer’s specific needs
• Obtain necessary information from customers to adequately follow up
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain relationships with customers to improve our retention rate
• Field incoming phone calls and respond to phone messages from customers
• Promptly respond to customer questions submitted via email or our website
• Answer customer questions and provide information to resolve any issues
• Process orders and returns
• Attend all required customer service-related meetings.

Requirements and Qualifications

• High School Diploma or equivalent
• 1+ years’ of experience in a customer service-related role
• Positive, service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team.
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once