Latest Jobs at La Fayette Microfinance Bank Limited, Advans Nigeria

Main Responsibilities

• The Relationship Officer is responsible for processing the loans, monitoring the loan portfolio and developing the Advans La Fayette MFB loan clientele.
• He/she will also be responsible for developing the savings and deposits portfolio for the target groups.
• The client Officer will spend more than 70% of the time on the field by performing visits to clients in commercial areas.    

Profile

• Bachelors Degree or Higher National Diploma in any discipline from accredited polytechnic or University with NYSC discharge certificate or NYSC Exclusion Letter.
• Good relationship and communication skills with strong team spirit  
• Strong analytical skills  
• Good computer skills  
• Real motivation to work and grow in a performance based environment
• Taste for fieldwork.

Additional Knowledge / Skills Required:

• Practical knowledge of micro / small / medium businesses  
• Knowledge of microfinance bank sector is an advantage
• Good writing skills  
• Knowledge of the major local languages.

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Mission

• Design, analyse and develop web-based applications using programming and scripting languages.
• Design and develop application integrating with the core banking solution.
• Identifying deficiencies in the bank existing systems, process and methods.
• Providing support to different departments by automating bank process and task.
• Providing advice, guidance and expertise in developing software solutions for the bank.
• Oversee the day today task management of the developers and ensure the development stream is accurately discussed during daily stand up meeting.
• To ensure users are having an improved experience on existing applications.
• To manage and build existing platform in Operations.
• Liaising with the DBAs, Data Analysts and Business Analyst for existing/new reports generation automation.
• To be responsible for the development of intelligent front end and data analytic solutions according to business requirement.

Profile
Qualification / Education:

• Minimum of First Degree in Computer Science, Computer Engineering or related course of study is required. Relevant professional qualification(s) and certification(s) will be an advantage.

Experience:

• A minimum of 2 years experience in a similar role with General knowledge of systems and network architecture.

Skills:

• Proven experience in a Management & Information System role.
• Hands on experience in networking, routing and switching.
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and IT issues resolution.
• Familiarity with backup and recovery software and methodologies.
• Great at organizing, prioritizing and multitasking.
• Cisco CCNA or other related certification required.

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Main Purpose of the Position

• Responsible for the sale of Advans deposit, Savings & financial services as well as development of new services in accordance with the needs identified.
• Provide full support as regards the sales of deposit, savings and financial services of the bank to ensure that the network has all the necessary means (competitive products, staff trained on the services offered, efficient commercial actions) to reach the targets set.
• Monitor and review the performance (sales/ client satisfaction) and service delivery (quality/control) of the bank’s financial service and support the provision of intervention actions to improve product performance.

Essential Job Duties
Monitoring, Reporting and Performance:

• Ensures that all team members understand the importance of the Financial Service Strategy and how it relates to them, and that they are fully involved in its implementation.
• Follow-up the achievement of monthly, quarterly and yearly targets per product.
• Propose and implement corrective actions in case of gaps with the objectives set.
• Prepare daily, weekly and monthly reports on the performance of Financial Services and Insurance.
• Analyze the performance and prepare a summary on the use and sales of Financial Services and Insurance product.
• Communicate the conclusions to the Network.
• Assist branches in the analysis of results and in the definition of an action plan, and Provide support to the branch on insurance topics.
• Ensure that the required and accurate reports (prospecting activities, commercial results) are delivered to in a timely manner (weekly /monthly /quarterly basis by each single productive staff & Units.

Product Management and Training:

• Set the targets in terms of the use of financial services and Insurance at the institution and branch levels.
• Monitor and manage insurance enrollee data, and update insurance enrollee database.
• Conduct regular refreshment training sessions on the range of financial services to ensure that the staff masters the products proposed: product features, commercial speech, targeted clientele.
• Growth in the Financial Service and Insurance products of the of the savings and deposit portfolio.
• Keep abreast with market realities on competitors’ offerings.

Commercial Activities:

• Ensure strong market intelligence both on the needs of targeted clients and on the practices from the competition.
• Institute measures to identify and provide solutions to customer complaints in consultation with the appropriate Branch manager, Departments or staff, to sustain general service quality at the branches.
• Conduct qualitative and quantitative market studies (questionnaire, focus groups and individual interviews) with both clients and prospects to assess the satisfaction with existing Financial and Insurance products.
• Perform dynamic and periodical review of the Financial and Insurance product features and specifications, in accordance with the identified needs.

Strategic Operations Management:

• Conduct qualitative and quantitative market studies (questionnaire, focus groups and individual interviews) with both clients and prospects to assess the need for new products.
• Coordinate the efforts of the different services (OPE, IT, Finance…) for the seamless implementation of new financial services.
• Provide support to other support departments on the insurance topic (BackOffice, OIS and Finance).
• Maintian and manage relationship with insurance partner.
• Manage the negotiations with partners for the implementation and development of new financial services.

Profile
Qualifications / Education:

• Minimum of B.Sc / HND in any course of study in an accredited University or Polytechnic

Work Experience:

• Minimum of Three (3) years as a staff of Advans La Fayette MFB and currently works as a Team Leader, SME Relationship Officer, Client Service Manager or Head Office position.

Skills:

• High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet and presentation skills; good interpersonal relations and negotiation skills.

Personal Traits: 

• Tactfulness; self-disciplined, resolute and Value driven.
• Pragmatic and meticulous in processes and procedures
• Ability to relate effectively across different levels of authority.
• Time conscious and purposeful.