Sales Support Team Lead at La Fayette Microfinance Bank Limited, Advans Nigeria

Main Purpose of the Position

• Responsible for the sale of Advans deposit, Savings & financial services as well as development of new services in accordance with the needs identified.
• Provide full support as regards the sales of deposit, savings and financial services of the bank to ensure that the network has all the necessary means (competitive products, staff trained on the services offered, efficient commercial actions) to reach the targets set.
• Monitor and review the performance (sales/ client satisfaction) and service delivery (quality/control) of the bank’s financial service and support the provision of intervention actions to improve product performance.

Essential Job Duties
Monitoring, Reporting and Performance:

• Ensures that all team members understand the importance of the Financial Service Strategy and how it relates to them, and that they are fully involved in its implementation.
• Follow-up the achievement of monthly, quarterly and yearly targets per product.
• Propose and implement corrective actions in case of gaps with the objectives set.
• Prepare daily, weekly and monthly reports on the performance of Financial Services and Insurance.
• Analyze the performance and prepare a summary on the use and sales of Financial Services and Insurance product.
• Communicate the conclusions to the Network.
• Assist branches in the analysis of results and in the definition of an action plan, and Provide support to the branch on insurance topics.
• Ensure that the required and accurate reports (prospecting activities, commercial results) are delivered to in a timely manner (weekly /monthly /quarterly basis by each single productive staff & Units.

Product Management and Training:

• Set the targets in terms of the use of financial services and Insurance at the institution and branch levels.
• Monitor and manage insurance enrollee data, and update insurance enrollee database.
• Conduct regular refreshment training sessions on the range of financial services to ensure that the staff masters the products proposed: product features, commercial speech, targeted clientele.
• Growth in the Financial Service and Insurance products of the of the savings and deposit portfolio.
• Keep abreast with market realities on competitors’ offerings.

Commercial Activities:

• Ensure strong market intelligence both on the needs of targeted clients and on the practices from the competition.
• Institute measures to identify and provide solutions to customer complaints in consultation with the appropriate Branch manager, Departments or staff, to sustain general service quality at the branches.
• Conduct qualitative and quantitative market studies (questionnaire, focus groups and individual interviews) with both clients and prospects to assess the satisfaction with existing Financial and Insurance products.
• Perform dynamic and periodical review of the Financial and Insurance product features and specifications, in accordance with the identified needs.

Strategic Operations Management:

• Conduct qualitative and quantitative market studies (questionnaire, focus groups and individual interviews) with both clients and prospects to assess the need for new products.
• Coordinate the efforts of the different services (OPE, IT, Finance…) for the seamless implementation of new financial services.
• Provide support to other support departments on the insurance topic (BackOffice, OIS and Finance).
• Maintian and manage relationship with insurance partner.
• Manage the negotiations with partners for the implementation and development of new financial services.

Profile
Qualifications / Education:

• Minimum of B.Sc / HND in any course of study in an accredited University or Polytechnic

Work Experience:

• Minimum of Three (3) years as a staff of Advans La Fayette MFB and currently works as a Team Leader, SME Relationship Officer, Client Service Manager or Head Office position.

Skills:

• High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet and presentation skills; good interpersonal relations and negotiation skills.

Personal Traits: 

• Tactfulness; self-disciplined, resolute and Value driven.
• Pragmatic and meticulous in processes and procedures
• Ability to relate effectively across different levels of authority.
• Time conscious and purposeful.