Latest Jobs at IpNX Nigeria Limited

Key Activities

• Timely delivery and completion of Assigned projects.
• Completing all tasks set by the supervisor and assisting wherever possible Head Engineering Engineering Team Lead Job Holder.
• Observing existing strategies and techniques and offering suggestions for improvement.
• Providing Support for Retail clients, Core network and resolving faults within SLA
• Conducting research and collating data.
• Adherence to participation in training and development
• Submitting to all forms of evaluation during the traineeship.
• Timely delivery and completion of Assigned projects.
• Compiling reports and delivering presentations to staff members and other stakeholders.

Educational Qualifications & Functional Skills

• Academic: (B.Eng) Computer Engineering, Electrical and Electronics Engineering or Related Discipline.
• Professional: CCNA, Linux Fundamentals, Python Work Experience.
• Implementing and troubleshooting various LAN Networks.
• Implementing and troubleshooting various WAN Networks running various routing protocols like BGP, OSPF, EIGRP, and MPLS.
• Knowledge of Linux and Python programming.
• A good understanding on WiFi technologies .

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Hard working
• Self-starter
• Goal Oriented
• Dependability
• Enthusiastic, knowledge-savvy Adaptability.

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Purpose of the Job (Brief)

• Provision of support services to facilitate procurement functions in acquisition of goods and services for user departments to meet their operational targets.

Key Activities

• Request Processing.
• Verifying all information on request is correct before processing.
• Process request for all single source transactions for registered vendors.
• Support preparation of comparative analysis for vendor selection.
• Create Purchase order in favor of selected vendor.
• Track statuses of purchase orders based on organizational procedures.
• Collaborate and ensure delivery of goods or service in accordance to contract agreement/Purchase order.
• Follow up finance departments to process payment to sellers.
• Report Writing/Communication
• Minimum of 2 reports weekly to procurement officers.
• Regular updates on all transactions and other assigned tasks.
• Sourcing and Tender Evaluation.
• Prepare error free document for treated requests.
• Source for quotes from vendors.
• Attend to other task as assigned Demonstrate (Key competencies).

Educational Qualifications & Functional Skills / Experience

• Minimum of National Diploma (ND) in Business / Finance.
• Minimum of 2 years of experience in Supply Chain Management.
• Ability to leverage technology to develop and enhance functional competencies.

Other Requirements:

• Customer Focus
• Action orientation
• Communication skills
• Excellent interpersonal skills
• Multitask skills
• Drive results
• Resilience
• Self-Development
• Nimble Learning

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Job Description

• The Customer Resolution and Close loop is about Managing the customer’s open log of complaints/requests and "aggressively demanding” for the resolution.
• The customer resolution and close loop team agent has the responsibility of tracking every customer complaint till closure.
• He/She does not rest until every single complaint is resolved.
• This role is one where the resolution team serves the critical functions of being; a point, providing insights on customers at risk of churn, repeated complaints with a defined proactive approach to process and governance to ensure customer satisfaction & retention.

Key Activities

• Execute Strategy for reduction of churn through the managements of At Risk Customers.
• To design and implement strategies to identify customers who are at risk of churn due to repeated complaints till issues are resolved and differentiates herself through the quality and structure of support/experience offered by the resolution team.
• Our objectives is to ensure that customers: i) Trust in ipNX’s ability to be proactive. ii) do not have to follow up on their faults
• To assist with the completion of regular complaints & correspondence reports, by collating information from supporting systems.
• To use your initiative, knowledge and judgment to assess and resolve problems including prompt escalation to managers as required.
• To assist with quality and timely Updates to customer complaints or request.
• Root Cause Analysis.
• Research, ensure learning is used to drive service improvement whilst identifying emerging complaint themes and following recommendations through to implementation.
• To promptly and proactively engage with colleagues from other teams, including managers, to gather information required to fully investigate and respond to Customer inquiries, complaint and request.
• Customer Relationship Management.
• Analyse repeated complaints, prioritize them and determine which ones require immediate attention.
• Represent customers’ interests at executive management meetings and business strategy sessions.
• Escalate critical issues concerning customer relationship and ensure lasting solutions.
• Customer Satisfaction
• Using complaint & customer experience data to drive customer service delivery improvement projects.
• Investigating and ensuring customers' problems, which may be complex or long-standing are flagged and resolved.
• Adhoc Assignments.
• Carrying out any other tasks as may be assigned by the line manager.

Educational Qualifications & Functional Skills

• Bachelor’s Degree in any related field (2.2 / Upper Credit Minimum).
• 1 - 2 years work experience.
• Effective written and verbal communication skills in English including report-writing and creating presentations for senior executives.
• Ability to build successful relationships at all levels.