Latest Jobs at Inq

Principal Accountabilities/Objectives:

• Maintain customers billing records.
• Monitor customers’ accounts by tracking the status of invoices.
• Process all billing transactions.
• Issue billing adjustments.
• Interface with internal customer service on customer inquiries.
• Process past due invoices and failed billing.
• Report process flow issues to Billing Manager.
• Responsible for billing customer usage for scheduled monthly and quarterly.
• Ensure customer-billing details are accurately updated and maintained.
• Investigate and follow up missing or conflicting billing and meter data.
• Ensure all credit note are accurately prepared and up to date.
• Ensure customers contract align with billing.
• Ensure all active circuit ID on the network are been billed.
• Any other duties which might be required.
• Communications and Work Relationships:

Internal:

• Account staff
• Business Development Group
• Service Management

External:

• Customers
• Other Business Units: All Departments
• Knowledge, Skills, Experience and Competency requirements:

Experience

• The job holder must have a Degree in any Social Sciences or related discipline with
• minimum of 3 years post qualification experience.

Skills

• Microsoft Office Skills
• Positive attitude
• Good interpersonal and people management Multitasking abilities and ability to work under pressure.
• Team player
• Effective public speaking, communications and writing skills
• Excellent communications skills
• Ability to multitask and work in a multi-cultural environment

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Principal Accountabilities/Objectives

• Design IP MPLS Core and customer access circuit framework.
• Review and optimize existing core MPLS circuits and develop / implement new processes and procedures towards ensuring maximum availability on the Core network.
• Prepare change control documentation in line with core and client network requirements (where required).
• Manage MPLS network core security and uptime.
• Manage business continuity and failover/redundancy on network core elements.
• Build and design core MPLS network with emphasis on uptime,scalability and redundancy.
• Manage network documentation, ensuring it’s accurate, version controlled and readily available.
• Carry out detailed and basic configuration tasks on Core network elements – Cisco Routers, switches, firewalls, etc.
• Ensure all necessary network security policies and procedures are in place and in line with Vodacom Business standards.
• Manage IP address assignment and database.
• Manage Network access login servers – Tacacs, implementing network access policies.
• Prepare weekly and monthly reports on state of network performance.
• Liaise with Project management, Installs, Customer Services Operations
• Centre, Enterprise Business unit, NSA team and any party (internal or external) as regards integration of new circuits on the Vodacom Business Nigeria core.
• Manage Core network capacity – ensuring that the business is formally notified when utilization of core links are at 70% and above.
• Ensure all core circuits are managed and monitored.
• Ensure that good co-operation and teamwork exists between Core
• Engineering and other areas of the business.
• Manage core network spares and forecast for future network expansion and growth.
• Manage Managed security network and framework.
• Design and support VBN product rollout and network architecture as may be required for data and voice services.
• Carryout other tasks as may be assigned by head, network engineering.
•  Design and mange SDN/NFV network and products for the core network.
• Communications and Work Relationships

Internal:

• Report to the Manager, IP Design & Support. Interact with the other units in Technology and IT. Support Innovation & Partnerships on Solution Designs.

External:

• Must possess excellent communication skills and be able to interact with variety of people including customers, vendors, and partners.

Other Business Units:

• All Departments.: Liaise with other departments and stakeholders in achieving quality, simplicity and trust in meeting organizational goals
• and customer expectations on the delivered products and services.

Knowledge, Skills, Experience and Competency requirements:

• In depth knowledge on Switching, Vlan Trunking, OSPF, EIGRP, BGP, Firewall,
• MPLS VPNs, QoS and Traffic Engineering. Cambridge BWA and SDH experience will bean advantage.
• Have a working knowledge of Voiceover IP, scalable network design, managed services integration. Transmission networking knowledge will bean added advantage.
• Bachelors in Electrical Engineering, Cisco certification, preferably at expert level– CCIE, with at least 5 years’ experience in an ISP or VPN Provider

Qualifications

• B.Sc in Electrical/ Electronic Engineering with a minimum of 10 years’ post NYSC experience in an ISP/VPN provider environment with minimum of 5 years’ experience in a managing people.

Knowledge and skills:

• He/She must possess a cisco certification preferably at expert level – CCIE.
• He/She must be familiar with Cisco Routing and switching gear, Unix / Linux, cisco Pix and ASA firewalls.
• He/She must have a thorough understanding of Multi label protocol switching, MPLS,
• Vlan-trunking, Cambridge Broadband Wireless Access systems.

Personality requirements:

• Skilled at working with a team-oriented, collaborative environment
• Keen attention to detail
• Highly self-motivated and directed
• Ability to present ideas and solutions in user-friendly language
• Adept at reading, writing and interpreting technical documentation and procedure manuals
• Strong interpersonal and oral communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Self-Starter with an ability to execute management requests and work under pressure and can work as a team player

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Principal Accountabilities/Objectives:

• Manage and develop the Network Support team tenhance their technical, troubleshooting, and customer service capabilities.
• Foster teamwork, collaboration, and a customer-centric approach within the team.
• Conduct regular training, evaluations, and mentoring tsupport the professional growth of team members.
• Oversee the day-to-day operations of network support, ensuring prompt resolution of Level 2/3 network issues and maintaining MTTR (Mean Time to Repair) and SLA compliance.
• Identify and monitor key performance metrics timprove service levels and reduce escalation rates.
• Ensure timely and effective incident response, problem-solving, and service restoration for both internal and external stakeholders.
• Manage and support high-level troubleshooting for VSAT, IP routing, transmission devices, and access networks.
• Review and optimize configurations for network infrastructure, including VSAT platforms, IP network devices, P2P radios, and core/access transmission.
• Collaborate with third-party vendors and engineers tensure optimal network performance and resolve complex technical issues.
• Develop and implement best practices for network support processes, focusing on reducing manual tasks and improving operational efficiency.
• Proactively identify potential network issues before they impact service availability and initiate preventive measures.
• Lead initiatives tenhance monitoring tools and reporting platforms tbetter track network performance.
• Act as a primary point of escalation for network issues impacting service delivery, providing timely updates tinternal teams, customers, and senior management.
• Maintain effective communication channels with Manager, Core Networks, thirdparty vendors, and key stakeholders tensure service expectations are met.
• Develop and present reports on network performance, customer feedback, and continuous improvement projects.
• Communications and Work Relationships:
• Excellent Communication Skills (Verbal and written)
• Strong facilitation, conflict resolution and investigative skills.
• Ability tinterpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability tsolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability twrite reports and procedure manuals.
• Self-disciplined, self-motivated and the ability torganize and prioritize time effectively.

Internal:

• Collaborate closely with Network Support Engineer, Manager, Core Networks, and other cross-functional teams talign operational objectives with organizational goals.

External:

• Maintain productive relationships with third-party vendors and clients tcoordinate network support and service delivery.

Other Business Units:

• All Departments.: Liaise with other departments and stakeholders in achieving quality, simplicity and trust in meeting organizational goals and customer expectations on the delivered products and services.

Knowledge, Skills, Experience and Competency requirements:

Education & Certification:

• Master’s Degree, Bachelor’s degree or HND in Electrical/Electronic Engineering,
• Computer Science, or related field.
• Advanced certifications such as Lean Six Sigma, ITIL, SCRUM, CCNP or CCIE are strongly preferred.

Experience:

• Minimum of 8+ years of experience in Network Operations, with at least 5 years in a Senior Engineer or supervisory role, ideally in an ISP or similar environment.
• Demonstrated experience in overseeing network support for VSAT, MPLS, IP routing, and network infrastructure.

Technical Skills:

• Proficiency in network monitoring and ticketing tools such as Nagios, Azotel,
• Cacti, Entuity, and various NMS platforms (e.g., SAF, NEC, Ceragon).
• Strong background in IP networking, switching, routing (QoS, MPLS), and transmission technologies.

Competencies:

• Strong analytical skills and a proactive approach tproblem-solving.
• Excellent leadership, team-building, and interpersonal skills.
• Ability tmanage multiple projects and prioritize tasks effectively.
• Superior communication skills with the ability tconvey technical information to both technical and non-technical audiences.

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Principal Accountabilities/Objectives :

Network & Service Operations

• Install and configure network equipment at customer sites and POPs.
• Perform preventive and corrective maintenance on wireless and fiber networks.
• Respond to fault tickets raised by the CSOC/NOC, ensuring timely resolution and root cause documentation.

Deployment & Support

• Conduct technical site surveys, feasibility assessments, and customer link activations.
• Provide on-site support for service delivery and equipment troubleshooting.
• Execute hardware replacements, software upgrades, and patch management on deployed devices.

Documentation & Reporting

• Maintain detailed documentation of installations, fault resolutions, and maintenance activities.
• Submit timely reports including visit logs, timesheets, and expense reports in line with internal standards.

Vendor & Customer Engagement

• Work with infrastructure providers (tower/fiber vendors) and contractors during deployment or repairs.
• Interface with customers professionally to provide status updates and technical explanations.

Quality Assurance & Safety

• Perform technical quality checks on all installations and support activities.
• Ensure compliance with HSE guidelines and use of personal protective equipment (PPE) during all fieldwork.
• Communications and Work Relationships :

Internal Relationships:

• Head, Operations– direct line reporting.
• NOC, CSOC, Engineering, and Service Delivery teams – for incident resolution and implementation alignment.

External Relationships:

• Customers – to coordinate deployments, provide updates, and resolve issues.
• Vendors and Field Contractors – for infrastructure support and quality assurance.

Qualifications, Experience & Competencies:

• Bachelor's degree in Electrical/Electronic Engineering, Telecommunications, or a related discipline.
• 2–4 years of hands-on experience in telecom field engineering, preferably in ISP or service provider environments.
• Practical knowledge of microwave, fiber, BTS, and access networks.
• Familiarity with IP networking concepts and troubleshooting tools.
• Strong problem-solving and analytical skills.
• Proficiency in using networking tools and RF alignment equipment.
• Ability to interpret technical diagrams and infrastructure layouts.
• Good communication and customer service orientation.
• Willingness to travel and work extended hours as needed.