Billing and Revenue Assurance Analyst at Inq

Principal Accountabilities/Objectives:

• Maintain customers billing records.
• Monitor customers’ accounts by tracking the status of invoices.
• Process all billing transactions.
• Issue billing adjustments.
• Interface with internal customer service on customer inquiries.
• Process past due invoices and failed billing.
• Report process flow issues to Billing Manager.
• Responsible for billing customer usage for scheduled monthly and quarterly.
• Ensure customer-billing details are accurately updated and maintained.
• Investigate and follow up missing or conflicting billing and meter data.
• Ensure all credit note are accurately prepared and up to date.
• Ensure customers contract align with billing.
• Ensure all active circuit ID on the network are been billed.
• Any other duties which might be required.
• Communications and Work Relationships:

Internal:

• Account staff
• Business Development Group
• Service Management

External:

• Customers
• Other Business Units: All Departments
• Knowledge, Skills, Experience and Competency requirements:

Experience

• The job holder must have a Degree in any Social Sciences or related discipline with
• minimum of 3 years post qualification experience.

Skills

• Microsoft Office Skills
• Positive attitude
• Good interpersonal and people management Multitasking abilities and ability to work under pressure.
• Team player
• Effective public speaking, communications and writing skills
• Excellent communications skills
• Ability to multitask and work in a multi-cultural environment