Latest Jobs at HRD Solutions

Job Summary

• To leverage the leadership skills, technical expertise, interpersonal skills and customer service experience to manage and oversee a team of service support and data management professionals , ensure timely and efficient resolution of complex issues, and drive continuous improvement in service delivery to meet and exceed customer expectations.
• To provide excellent support to clients, optimize operational efficiency, and drives the business data management capabilities.
• Lead on the design, development and implementation of the ICT operational strategy and
• manage the ICT Services function, infrastructure and technical operations to provide an
• outstanding service to customers, staff and the bank at large.

Responsibilities
Information System:

• Develop company's ICT strategy, which identifies the future direction of the use of technology, including solutions and opportunities to improve the delivery and business performance, including budgeting and preparation of business cases.
• Management of the ICT infrastructure and responsible for delivering ICT solutions and project managing their implementation.
• Management of information and communication technology, networks, computer systems and VOIP telephony systems.
• Continuously review ICT Infrastructure, making capacity recommendations for the improvement of the capacity of local ICT Systems in support of ongoing business operations & future requirements.
• Ensure that work and projects are delivered within agreed budgets and time.
• Ensure that company meets legal and contractual obligations relating to ICT resources, systems, services and usage, complying with legislative requirements (e.g. data protection, safeguarding and licensing requirements).
• Ensure security of data, network access and back-up systems.
• Liaise with external bodies, contractors and service providers in the provision of an effective and efficient ICT service.
• Manage troubleshooting, system backup, disaster recovery and provide expert support when necessary.
• Accountable for the provision of all ICT infrastructure systems & support services; servers, LAN, telecommunications, remote access & Desktop support
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process
• Ensure the continuous improvement of the data management capabilities of the bank.

General:

• Appraise subordinates promptly and objectively, and follows up on action points resulting from the appraisal.
• Performing administrative tasks, such as managing Enterprise service support team, approving leave, etc.
• Take responsibility for the training, coaching, and mentoring of subordinates.
• Perform other duties and responsibilities as may be required by the Executive Director, Business Support.

Key Performance Indicators

• Customer Satisfaction Score
• Level of Service desk portal efficiency
• Relevant report and dashboard availability
• Level of response to internal customers’ needs
• Level of Team efficiency and effectiveness
• Employee satisfaction index
• Average resolution time
• Level of customer satisfaction survey reports

Requirements

• Education: A good University degree or HND in Computer, Electrical Engineering, or other applicable courses, plus relevant professional IT qualification.
• Experience: Minimum of 5 years relevant experience

Knowledge:

• A strong understanding of IT service management principles and practices.
• knowledgeable in areas such as incident, problem, change management, and service level management.
• Experience managing service desk operations and supporting enterprise-level applications and systems.
• mastery of all major software applications within the Microsoft Office suite
• Knowledge of computer hardware functioning
• Knowledge of programming languages
• Knowledge of basic accounting

Skills / Competencies:

• Technical expertise
• Customer service Skills
• Strategic Thinking
• Managerial and leadership skills
• Effective Communication skills
• Presentation skills
• Team building
• Integrity.

Salary
Open to negotiations.

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Job Summary

• The Head of Unit, IT Infrastructure Management, will be responsible for overseeing the planning, development, implementation, and maintenance of the bank's IT infrastructure.
• This role will play a pivotal part in ensuring the reliability, security, and efficiency of the bank's technology systems.

Responsibilities

• Strategic Planning: Develop and implement a comprehensive IT infrastructure strategy that aligns with the bank's overall business objectives.
• Infrastructure Management: Oversee the design, implementation, and maintenance of IT infrastructure components, including servers, networks, storage systems, and data centres.
• Technology Governance: Establish and enforce IT governance policies and procedures to ensure compliance with regulatory requirements and best practices. iv. Risk Management: Identify, assess, and mitigate IT risks to protect the bank's data, systems, and operations.
• Capacity Planning: Forecast future IT infrastructure needs and ensure adequate capacity to support the bank's growth.
• Vendor Management: Manage relationships with IT vendors and service providers to ensure optimal performance and cost-effectiveness.
• Team Leadership: Lead and develop a high-performing team of IT infrastructure professionals. viii.Budget Management: Prepare and manage the IT infrastructure budget, optimizing resource allocation and cost control.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience in IT infrastructure management, preferably in a financial institution.
• Proven track record of leading and managing IT infrastructure projects.

Knowledge:

• Proven track record of leading and managing IT infrastructure projects.
• Strong understanding of IT infrastructure technologies, including servers, networks, storage, and virtualization.
• Experience with cloud computing platforms and data center management.
• Knowledge of IT security best practices and compliance regulations (e.g., ISO 27001, PCI DSS)

Skills / Compentencies:

• Excellent analytical, problemsolving, and decision-making skills
• Strong leadership and interpersonal skills.

Reporting Relationship:

• Supervisor: Head of Department, IT Solutions & Innovation
• Supervisee: Staff of Infrastructure Management Unit

Relationship with Stakeholders:

• Internal: Computer Systems Users in all departments
• External: Vendors and Maintenance contractors/consultants

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Job Objective / Summary

• To review the bank’s accounting system and internal control policies in order to protect the bank’s asset.
• To ensure compliance to the bank internal control policies and external control environment status.
• To promote goal congruence at achieving the bank objectives.
• To ensure all exceptions are reported timely for management attention

Duties & Responsibilities

• Review of all cash position, general ledgers of the branches visited.
• Review bank reconciliation statements at the zonal and branch offices
• Work to ensure a review of all accounts including funds transfers in zonal and branch offices.
• Review of credit documents processes and Procedures in line with the approved policy and format.
• Review all necessary documents in the course of Audit exercise for substantive and compliance test for audit assertion.
• Regular visit to branches and Clients’ Support Officers for Routine audit.
• Price verification and certification of expenses at the Area and Zonal offices.
• Prompt investigation of fraud cases and other cases of serious concern.
• Prepare and submit report on activities carried out to zonal Auditor.
• To ensure all long and outstanding bank reconciliations are resolved.
• Follow –up with all recommendations of the previous audit exercise.

Key Performance Indicators:

• Cash review of Regular branches and as well as cash/vault review of super branches
• Reports should be comprehensive, accurate, and reliable for decision-making and also made available to the Auditee/Business units.
• Review to ensure that the reconciliation statement report prepared is accurate, review all charges and query all un-cleared effects.
• Review Loan portfolio accounts, Ageing and PAR, check the correctness of funds transferred, review assets register and review of all deposit accounts.
• Audit visit must address all operational/credit, financial and administrative activities
• and Work to ensure all assigned CSOs audit exercises are promptly completed.
• Carryout price verification and certification of payment vouchers at the Area and Zone.
• Detailed investigation of fraud cases and internal or external crisis be quickly investigated and Report must be reliable.
• Check to see evidence of implementation of the previous exercise.

Job Requirements

• Education: OND, NCE, B.Sc / HND in Accounting, Banking & Finance, Economics, Statistics and Business Administration

Knowledge:

• Proficiency in Microsoft, Excel, and other Microsoft Office programs
• Knowledge of report writing skills
• Knowledge of best practices in internal audit Knowledge of existing regulatory framework.
• Industry Knowledge for both business and financial risk.

Skills / Competencies:

• Communication
• Human Relations skill
• Integrity
• Flair for details
• Team spirit
• Initiative
• Confident.
• Resilient
• Experience: 1-year of relevant experience in auditing shall be an added advantage.
• Willingness to relocate nationwide