Latest Jobs at HR Leverage Africa

Job Description

• We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Job Requirements

• B.Sc / BA in Business Administration or relevant field; Certification in sales or marketing will be an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

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Job Summary

• Supervise and boost the sales of Sales persons/Connectivity Consultants
• Assist the Sales Manager in leading the team towards target achievement
• Present and sell company products and services to current and potential customers.

Duties

• Position reporting to the Sales Manager
• Supervise sales of the team reference the sales acquisition process and tools (via PIF and reports)
• Supervise and advise on the solution proposed to prospects following the PIF(Prospect Information Form).
• Assist to Lead, supervise, motivate and closely monitor team
• Prepare and execute sales plan to increase sales, with attention to details and follow through
• Reports to the sales manager on activities of the teams/achievements periodically.
• Maintain required record-keeping and reporting of sales and services activities
• Demonstrate customer-driven attitude through excellent knowledge of products, services, rates and represent the product and company in a professional manner
• Liaising with customers (which may include actual selling), maintaining detailed knowledge of the company’s services and keeping abreast of what competitors are doing
• Ensure all schemes and procedures launched by the company are pushed to the maximum with full compliance by team members
• Also ensure the team members are in their best optimal level in terms of sales, administrative responsibilities, processes and physical outlook
• Other duties assigned as assigned by the Sales Manager / HOD.

Personal Responsibilities

• Report directly to the Sales Manager
• Responsible for all the operational task of the sales department.
• To be punctual to the daily schedule and ensure same of team members.
• To be part of the team during weekends and public holidays when needed
• To attend customers enquiries with professionalism and empathy
• Responsible for achieving any assignment given by the Sales Manager / HOD
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums.