Latest Jobs at Glovo

YOUR MISSION

Glovo is looking for a talented and ambitious Account Manager for one of its fastest-growing vertical — Q-Commerce Retail. Do you want to make an impact and contribute to disrupting the instant delivery market?

THE JOURNEY

• Own strategic partner relationships end to end, including understanding P&L tracking, managing product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.
• Onboard new partners on our platform by providing them all the necessary tools and information to start working.
• Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics.
• Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
• Get feedback from our partners and translate it into product, marketing and operations improvement.
• Be responsible of closing deals with the partners.
• Prepare reports and dashboards to present to retail partners and use as source of operational improvements.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Be responsible for the entire sales process with new partners to source and negotiate the best products in your cities to deliver to our customers.
• Start building a partner portfolio, create new business opportunities and initiate partnership collaborations.
• Meet monthly and quarterly objectives defined by the company.
• Analyse partner operations and provide plans, tools and solutions in order to provide best-in-class experiences.
• Support negotiations with new partners.
• Prepare reports and dashboards to present to groceries partners and use as a source of operational improvements.

WHAT YOU WILL BRING TO THE RIDE

• At least 3 years of experience in high-performance account management or Business Consultancy in FMCG or Retail.
• Analytical mindset.
• Problem solver, look for the root cause of the problem and go for it till make things happen.
• Perfect written and spoken communication.
• Customer obsession.
• Proactive, organized, and obsessed with details.
• An empathetic, inclusive and curious attitude.
• You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
• Experience in understanding retail business, as well as revenue dynamics and drivers.
• Can negotiate commercials and manage large partner accounts.
• Full English proficiency.

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YOUR MISSION

As an Account Manager in the Commercial team, you will have a key role ensuring partner engagement and retention in Glovo. You will be directly responsible for impacting all your portfolio of partners, to make them grow, continuously propose to them to invest in ads and promo for business growth, and resolve your partners’ complaints.

THE JOURNEY

• You will be responsible for managing key client accounts, developing strategic business relationships, and driving revenue growth.
• Build and maintain good relationships between our partners and Glovo through consistent and proactive communication
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) . 
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers. 
• Forecast and track key account metrics
• Work closely with all the departments within Glovo Nigeria team and occasionally globally on temporary projects
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Minimum 3 years of experience in Account Management, Sales, Marketing, Customer Service preferably in FMCG, Food Retail Industry or fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.)
• Bachelors in Business Administration, Marketing, Operations Management or any other related field. 
• Data analysis skills and ability to make data driven decisions. 
• Proven experience of at least 2 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters.
• Problem solving skills, data-driven with strong commercial and analytical skills
• Great communication and interpersonal skills