Latest Jobs at Eye Foundation Hospital Group (EFHG)

Reports To: Optical Services Country Manager

Job Summary

• The Optical Assistant is responsible for assisting the Country Manager in planning and executing various day-to-day task in sales, making and receiving orders and liaising with external laboratories for ordered frames.

Job Description

• The Optical assistance is responsible for the planning and execution of the daily activities of the Optical unit
• Assist in taking stock of frames.
• Assist in handling and responding to correspondence.
• Assist in maintaining job records.
• Assist in ensuring smooth flow and operation of the optical office.
• Assist in procurement of optical needs.
• Assist in job ordering and updating on google drive.
• Assist in ensuring accurate financial record.- daily sales/HMO reconciliation
• Assist in collating order across the location and checking that lens is ordered as required (lens type, material, coating, charges, etc. is accurate and has no fault.
• Notify other branches of job status.
• Assist in doing weekly/monthly analysis of sales/product sold.
• Assist in general admin work to be done.

Qualification

• An Ordinary National diploma is required in any social sciences or humanities.
• A maximum of 2 years working experience is required.

Competencies:

• Attention to details
• Must be able to multitask
• Must be computer savvy
• Must have a good eye for fashion.

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Reports To: Head Human Capital

Job Summary

• The Senior Human Capital Manager is responsible for the supervision of the Human Capital (HC) Department and leads all its functions and processes to ensure its people goals which is to attract and retain the best talent; and maintain a high performing team working in a positive environ and culture.

Key Responsibilities
HR Strategic Planning:

• Provide management oversight and leadership to Human Capital Team
• Develop and implement a manpower planning helping the new/existing plans to have the needed staff with the right competence on time
• Devise and implement metrics as and when needed

Hiring & Recruitment:

• Oversee full-cycle recruitment process and directly recruit senior-level positions; Employ traditional sourcing strategies, actively network, and employ innovative, creative recruiting methods to hire the best talent
• Facilitate and coordinate recruitment and selection process according to the company’s policies and procedures; set in place the hiring team as appropriate
• Coordinate recruitments and orientations/transition of both new/ transferring staff
• Review and approve job position requests, job descriptions, and make recommendations, ensuring accuracy and consistency
• Coordinate vacancy posting in internal and external media as appropriate.
• Coordinate interviews and provide interview outcome summary
• Ensure, the tracking system of the recruitment process and compile monthly report on recruitment are maintained.
• Review all job offers and contracts and ensure internal equity

HR Administration & Compliance:

• Co-Lead implementation for the company’s Human Capital Operating Policies and Procedures
• Oversee HC-related administrative duties and ensure they are compliant with existing legal and government reporting requirements
• Ensure the organization is in compliance with all labor laws, and minimization of legal exposure.
• Ensure Employee Handbooks are developed and in place; Review of policies and procedures, making recommendations
• Ensure, File and update of all staff personnel and statutory documents and ensure that all staff information are properly kept, updated, and confidentially maintained
• Monitor and coordinate staff contract management.
• Lead exit management procedure to ensure seamless and positive transition for departing employee
• Serve as an ambassador and champion for the Company Core Values and escalate code of conduct issues to the Head Human Capital
• On an as needed basis liaise with the local legal counsel on HC issues that requires legal interpretations
• Represents HC in HC meetings internally and externally.

Compensation & Benefits Management:

• In partnership with the Head Human Capital, define and review salary structure and benefits plan and recommend changes or updates
• Facilitate administration of staff benefits and compensation as stipulated in the HR policies
• Ensure the budgeting and implementation of a payroll system in place
• Ensure the process of the monthly HR payroll documentation on timely basis ensuring completeness and accurate documentation
• Ensure that all exiting staff clearance forms are submitted before final dues are processed.

Performance Management and Employee Development:

• Lead the performance management process including creating a plan to manage annual reviews, conduct training on goal setting
• Utilize budgets and training plans to organize development activities and work one-on-one managers and employees
• Coordinate and ensure timely completion of the annual performance evaluation process.
• Coordinate and ensure timely completion of the annual merit plan process.

Employee Relations & Discipline:

• Lead all employee relations with professional grace; lead investigations to resolve issues/conflict in the workplace with close collaboration with the Head Human Capital
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
• Maintain an effective negotiation process and harmonious employee/employer relationship
• Advise managers in determining appropriate disciplinary plans of action

Human Capital Team Management:

• Serve as the primary source of HC knowledge in response to employee and/or manager requests, be well versed in the company’s Policies, and provide weekly, monthly and quarterly HR metrics as required
• Ensure all Generalist HC activities are carried-out in adherence to these standards
• Work with the Senior Human Capital team to determine workforce needs, identify human capital and competency gaps, and devise a development and workforce plan to facilitate staff retention
• Manage, train, mentor HC team; create detailed plan to build capacity for every HC staff, including performance objectives, recruitment, and commitment to development
• Ensure that the HC team is working in a harmonized manner with consistency among application of policy, and identify and implement mechanisms to ensure cooperation, communication, and teamwork.

Staff Care:

• Develop supportive plans of action for staff care as part of the overall response strategy, ensuring a comprehensive approach to support the well-being of staff and foster a positive working environment. Recommendations in this plan should address actionable activities and advice to support the morale and the social, physical, and psychological well-being of staff.
• Conduct assessments for staff care needs in all offices, when needed.
• Work to actively engage in building trust with staff at all levels and in all roles.
• Utilize various methods to understand the support needs, concerns, and stress levels of staff, and advise management through regular consultation on how to better meet the needs of staff to minimize any issues.

HR Information and reports:

• Spearhead internal staff communications, team building and employee engagement activities
• Elevate requests as needed to the Head Human Capital
• Coordinate all HC reports (weekly, monthly, and quarterly) preparations.
• Submit all HC reports or data request on time.
• Actively participate in all required meetings, conferences, leading sessions as required.

Qualifications

• A Degree from a reputable university in a related field preferably in Social Sciences, Behavioral Sciences, or Humanities.
• An MBA or relevant Master ‘s degree is an added advantage.
• A professional certification in HRM is compulsory preferably CIPM, CIPD or HRCI.
• Minimum of 8 years’ experience in Human Capital Management with at least 4 years’ experience in a managerial position.
• Demonstrated success as an HC generalist supporting employee groups of 300+ employees in multiple locations is required
• Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced, high-volume environment and on deadline; aptitude for problem solving and
• decision making needed

Competencies:

• Culture Adaptation and Projection.
• Professionalism including Work Ethics
• Communication.
• Attention to Details
• Multitasking
• Negotiation
• Interpersonal Skills
• Conflict Management
• Business Analysis and Problem solving
• Critical Thinking
• Results Oriented
• Human Capital Management Key Areas Expertise
• Sound financial and Business Acumen
• Leadership

Computer Savvy Skills:

• Proficient use of Microsoft office {Word, Excel, and Power point}
• Proficient use of ERP software- SAGE ERP desirable

Core Values:

• Accountability
• Resourcefulness
• Ethics
• Flexibility
• Respectful Engagement
• Empathy.

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Location: Ikorodu, Lagos

Job Summary

• A Nursing Officer is responsible for treating patients who are sick and injured, counselling, offering advice and emotional support to patients and their families, taking care of paperwork, helping doctors diagnose patients and providing advice and follow-up care.

Responsibilities

• Identifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
• Promotes patient's independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questions.
• Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.
• Resolves patient problems and needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Documents patient care services by charting in patient and department records.
• Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence and protects operations by keeping information confidential.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Must be a registered Nurse
• Double qualification in Ophthalmic Nursing is an added advantage.
• 2 years experience in Nursing and patient care.
• Experience in Eye Healthcare is an added Advantage.
• Must have a current practicing license.
• Must be an intermediate user of Microsoft Office Suite {Word, Excel and PowerPoint}.

Skills And Competencies:

• Must be Compassionate
• Excellent Verbal and Written communication Skills
• Strong Professional Conduct.
• Commitment to Safety.
• Attention to Detail.

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Location: Ikeja, Lagos

Job Role

• This role will support and implement activities to generate and improve revenue growth, profitability and impact for the organization with a focus on Health Maintenance Organizations (HMOs) and Corporate Organizations.
• This role is critical to building strong relationships and providing the highest level of support thereby contributing to the creation of long-term value and success of the company.

Key Responsibilities
Relationship Management (50%):

• Support the creation and effective management of new and existing clients (HMOs and Corporate organizations) partnerships and improve the company’s business network for improving providing sales opportunities.
• Ensure proper engagement with clients to promptly attend to their needs in the interest of the company.
• Help to deepen and grow existing client relationships by working alongside other team members to inform and educate internal and external stakeholders (clients) on the value of the company.
• Manage Requests for Information and (RFIs) and Partnership Requests and Proposals under guidance from the head of department. Ensure adequate and up to date information on clients are available to all units in order to guarantee seamless service to clients.
• Harmonize the needs and goals of internal and external stakeholders involved in the process to ensure answer quality and consistency.
• Maintain effective timely and consistent communication between the company and its key clients while ensuring alignment of expectations and client retention.

Sales (30%):

• Achieve revenue goals in terms of generating sales of company’s product offering.
• Conduct informed visits to prospective customers to present the company’s value proposition as it relates to their company and needs.
• Call on prospects (i.e. emails, phone calls, and in person visits) to qualify prospects for fit with our product offerings and to schedule appointments.
• Conduct regular research on potential customers (e.g. financial status, reputation, markets, etc.) to ensure appropriate targeting of viable prospects and the creation of a client database.
• Build understanding of details of the client relationships to assist with preparing briefs, sales pitches etc.
• Help to build a strong pipeline to achieve revenue goals.

Marketing (10%):

• Support the assessment, development, and presentation of appropriate products and service solutions to clients and prospects.
• Represent the company and present its product offering to potential or existing customers during events such as conferences, seminars, client events etc.

Others (10%):

• Undertake such other reasonable duties as may be required from time to time.
• Provide administrative support for business development and roll-out of new products, branches and outlets as appropriate.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 2 years work experience.

Top skills & proficiencies:

• Proficiency in English and at least 1 other local language (Yoruba, Igbo, Hausa)
• Excellent organization skills
• Meeting Sales Goals
• Negotiation
• Sales Planning
• Build Relationships
• Market Knowledge
• Analytical and critical thinking skills
• Customer Service and Communication Skills.