Latest Jobs at Ericsson Nigeria

Req ID: 450584

Our Exciting Opportunity

• We are looking for a member to be part of our Managed Services team! As a part of our MSIP Operations Assurance team, you will play a key role in managing the delivery of services and resources on our “live” customer network.
• Based on our customer’s network specifics, you will ensure the daily coordination of our customer network operations and maintenance activities, including optimizations and field operation activities coordination, according to Ericsson’s and the customer’s network particularities and requirements.

You Will

• Manage end-to-end Operations and delivery of operations & maintenance activities for specific customer, including preparation of the live customer network and assisting the program manager in resources and timing definition and tracking
• Be Responsible for the financial and operational and delivery performance of the Operations Assurance assignments within a Managed Services Deal.
• Be Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA)
• Serve as the primary escalation point for critical incident, Network Delivery Operations escalations, and performance reporting towards the customer.
• Validate and approve integration test results for a new service, terminal and equipment type or vendor
• Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
• Participate in various change management boards, and forums as needed and coordinate customer participation as necessary
• Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
• Continuously drive for efficiency, improvements and excellence in service delivery.

Requirements
To be successful in the role you must have:

• Technologically, Ericsson Customer Interactive System and/or Charging System experience with operations background is a must
• Knowledge of Managed Service telecom operations
• Strong Leadership in managing complex teams, partners, customer
• Ability to work collaboratively and innovatively to bring upon continuous improvement in operations
• A solid data analysis skill
• Team player to work in an outstanding environment of working with an amalgamation for Solutions improvements for issues highlighted by operations
• An innovative mind set of a good bent towards automations.

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Req ID: 463003

Our Exciting Opportunity!

• We are now looking for a network sales specialist to secure short and long-term profitable business for Ericsson through proactive business development based on fundamental understanding of the customers’ business, operations and objectives.
• Actively lead and mobilize internal resources to deliver efficient and effective end to end solutions allowing detailed transition from sales to operations. Develop both internal and external relation/s in order to actively give to make customers and Ericsson successful.
• This job role could be passionate about selling assigned portfolio, a specific part of the customer’s business/technology area and/or geography.

You Will

• Your responsibility will be to improve customer relationships and dedication.
• You are encouraged to build sales opportunities that will generate profitability sales.
• The role also includes optimization of the account team’s performance and to enable flawless transition to operations
• Act as Network sales expert towards the customer
• Represent KAM in sales process and opportunities
• Act as ACR and own the core 3 team during the sales process (SDP1, SDP2, SDP 3) and through project execution by leading change request and maintaining profitability.

Requirements
To be successful in the role you must have:

• Education: Bachelor of Electrical Engineering, Business Administration, Master of Science or similar
• Minimum 8 years of proven experience of relationship sales and 8 years from the ICT industry
• Demonstrated ability: (RAN, 2G, 3G, 4G & 5G.)
• Consultative selling skills and commercial understanding
• You will need to have customer and market insight as well as negotiation skills
• Leadership experience
• Structured and organized to lead the project profitability and changes.

You Will also be:

• Innovative and creative
• Social ability and interpersonal skills
• Intellectual ability and critical thinking
• Accountable and committed with a passion to win
• Perseverant and result oriented
• French Language is an added advantage.